River States Truck and Trailer

River States Truck and Trailer helped me out of a jam when I had a bearing and axle failure on my boat trailer coming back from vacation and 4 plus hours from home. I called and spoke with DuWayne Springer/ Service advisor foreman who assisted me with a tow referral and an overview of what needed to be repaired. On Monday Bob Miskanis who I believe is the shop foreman called me and updated me on repairs and lead times for parts which were lengthy, approx 40 days. Long story short we were able to find parts quicker and the repairs got done in a timely manner. Bob answered my e-mails and calls promptly. Bob and DuWayne as well as their service staff were courteous, responsive, and the quality of the repairs excellent. They all made a bad experience into a much more tolerable and excellent customer experience. Hats off to the entire staff behind the scenes that did my repairs and ultimately left me with a better product than I had. If your near Eau Claire and have a breakdown I highly recommend calling River States for your repairs if you’re a trucker or just a guy that fishes and tows his boat around like me. Thanks River States.

Have all my work done here. Truck was fixed when promised like always. Bill Adams is always helpful with the bill which was expensive. Shop is very helpful that's why I have all my work done here..

Great service no complaints. The best Freightliner Dealership I have ever been at.

GREAT PLACE GREAT PEOPLE!
Kaitlyn (sp?) In parts is a consummate professional. She got exactly what I needed right away and the one thing they didn't have in stock she offered to see if any other dealers along my route would have it She is the epitome of Above and Beyond customer service. David and Jason in service are also wonderful. Along with being 2 handsome fellas they were both very friendly and helpful, solving my issues in no time at all. I will most definitely be doing business here again, and telling others about this place, solely based on the customer service I received from these 3 super stars.

Had a great experience, everyone was friendly and helpful. Brought my truck in Saturday morning with def issues, thinking it was going to be a long weekend in a hotel, but they got it in and fixed that day. They also took care of the recall issue. I highly recommend this dealership. Thanks guys for a great experience.

I worked for River States for several years and it was one of the best jobs I ever had. As a technician I learned so much from not only on the job experience but also paid training. They have some of the best technicians I've ever worked with.

Ben is an amazing salesman. Thank you for the true honesty.

Good visit always.

They did a great job again today!

This place really saved me @$$ couple days ago. I had a frozen valve on my trailer tandems. I went in to ask if they could help me and although they couldn't take me into the shop because they're extremely busy they were kind enough to lend me a propane torch so I could try to remedy the issue myself. They didn't have to do that but it was much appreciated. Thanks guys!

Ran into trouble with our sprinter van and Jon with the service department was very helpful with phone numbers and directions on the phone. When I did finally get to them they made sure that I was taken care of with a ride to the car rental place. Cliff even stayed with me there to make sure the car was actually available for me. They truly went above and beyond for a stranded driver. Would recommend them for your repair needs!

It’s nice place good customer service

They did a fantastic job with the Cascadia I'm in. Had it looked at twice by two other places who couldn't get it right. Hopefully third time's the charm as the old saying goes. They have a nice upstairs drivers lounge while you're waiting. Steve the service writer had me wrote up, in a bay, and out in just a few hours

Called in on the morning of the 13 of October 2018. Spoke to Jon Heinz, he listened and he was professional. He asked me to bring in my truck because they didn't have a mobile unit. When I got there he remembered me and made me feel at home. And my mechanic is amazing he spotted some noise in the engine and was going to look at it. Love this place already

TIMEX FREIGHT INC
Fantastic people. Called them Thursday evening, needed cab leveling valve and 2 cab airbags.
Parked in the back and they took me in at 7:30 am on Friday. Ot before 10 am. Problem solved.
THANK YOU GUYS! YOU ROCK! 💪👍

I have to thank Andrew and the rest of the team at River States. Recently worked through a purchase of Sprinters and a Freightliner box truck. Andrew was very focused on the business needs and answered every question we had. He went above and beyond for us and couldn't ask for more. I would highly recommend not only their products and service, but Andrew as well as a great sales contact!

They replaced the water pump on my freightliner in a timely manner. Kevin gave me a ride in their shuttle to and from hotel. Very friendly crew. Will definitely come here for future repairs when in the area.

DONT GO ANYWHERE BUT TIVER STATES!!!
I have never written a review for a Freightliner ever because none deserved one. I Had my clutch go out on my 2013 Cascadia. Brought it to River States because they had amazing reviews. THEY BACKED UP THOSE REVIEWS! It was about 10:00am by the time I finally arrived. They told me it would be about 2 hours before they could diagnose my truck because the transmission mechanic was finishing up another project. 45 minutes later they had my truck in the bay. Discussed with the service writer to have my clutch, shift fork, and rear main seal replaced and to have my flywheel re-finished. They told me the parts would be in around 1:00pm the next afternoon, and the truck would be done later the next evening. Booked a room at the Baymont 1.2 miles away. They offered to take me but I decided to walk. The next morning around 12:00pm I arrived again at River States. Travis the service writer met me with a smile and a good morning Spencer. I mentioned that since it was still so early they probably had no updates. He corrected me that the tech dis-assembled the transmission last night had already finished with the fly wheel, the parts were in and he was assembling my transmission. I went to the drivers lounge and fell asleep. At 2:15pm I awoke and looked outside. My truck was in the parking lot. I went downstairs and Travis told me the tech was just finishing up the paperwork. I left River States at 3:30pm HOURS before I thought I would. Hands down the best Freightliner dealership in the country as far as service!!! If you have a breakdown in that area and can make it to River States don't hesitate. Get there!

Great Freightliner Dealer . Joe is very reliable salesman and great person you can count on .

My time spent River States is by far the best Freightliner shop I've been to with service with makeing you feel at home

The mechanics are all about getting my truck done and running right to get me back on the road...The drivers lounge is comfy perfect with hella channels to choose from and plenty of places to choose from that will deliver food to you and a few hotels to choose from down the road that will give CDL discounts..

For the things wrong with my truck *JARED* got the job done..
It was a pain in the a** to replace I appreciate your work with all you did thank you again

Thank you for doing what you do making things right...

I'd for sure come back here if I'm in the area with truck issues

Thanks again

Scott