Great Stuff - Scarsdale

They were quite nice to me and my son, and the clothes we bought were nice and well-received.

Great store

Rude, rude, rude! The store manager in the Scarsdale store is incredibly rude. I walked into the store and was greeeted by her saying 'We are closing' That's no way to address a customer.
I agree about their store policy..they are completely inflexible...over-priced and the quality of their merchandise is not worth what they charge. There are plenty of other clothing stores with the same or similar merchandise in Westchester and Connecticut.

Same bad experience as others- have literally spent 10's of thousands of dollars each year for years and they wouldn't return a full price shirt with receipt, even for store credit. Totally inflexible and short-sighted. Ruined a customer relationship, will never go again.

They don't deserve even one star. I have lived in Scarsdale for over 20 years. Have gone into this store from time to time. They have always been consistently rude. I got a pair of pants for Mother's Day. The pants immediately started falling apart at the seams. I called to see if the manager was there as I wanted to return them. I have never returned anything there before. She told me that they would do nothing for me., no one else has had this problem and she has no idea what I did to these pants. She never even asked to see them. Had she looked she would have seen it was a manufacturing defect. I guess nothing has changed. They always live up to their rude reputation. Stay away unless you like abuse when shopping.

In today's economy, I would think you would understand the value of customer service especially when brick and mortar stores are closing rapidly. I will never patron this store again! It was my 1st time visiting the store and it was a huge disappointment. The afternoon of Monday, July 13th two sales associates saw me struggling while I was trying to keep the door open to wheel in my grandmother who's in a wheelchair. I was basically inside the store before either sale associate asked if they could help. This was very poor customer service. I will definitely take my business elsewhere.

This store has the worst customer service I have ever encountered. I purchased a $$$$ Moncler coat and within 10 wearings or less the zipper broke. I went back with it asking only that they contact Moncler to see about having them fix/replace the zipper - being that it was a $1600 coat! First they tried to convince me that I just didn't know how to zipper it properly! Then when all of them had trouble too they said well this happens with coats and you should just take it to a tailor. They flat out refused to contact the company for me, saying things like - "it's not our problem", "we don't have their number anymore", "why don't you just call them yourself", "we dont guarantee our products", etc. The manager in Scarsdale, Jan, is beyond rude and acted like I was a huge intrusion on her day. I told her I would never spend another dime in any of their stores again and would tell everyone I knew to avoid this store like the plague. So please please do NOT give them your business!

When I lived in Westchester, I shopped this store for many years. After moving to NYC, I still liked to drive up and shop. I bought a pair of shorts that were damaged. I did not notice that there was a fade line across the back leg, and tried to return them for a store credit. I was told that they do not take back sale merchandise even if they are damaged at the time of purchase. This is so wrong on so many levels. Certainly not a merchant one should do business with...

Tried to call the store and received the WORST customer service ever! The woman who was working was nasty and hung up on me. I try again and a man picks up who then shuts me down and hangs up as well. Truly amazing people!

One star for not marking final sale items! It is misleading to mark an item “sale” rather than “final sale.”