Wide World BMW

I wish I could find a better way to say thank you to the WW BMW team in Spring Valley NY after purchasing my Audi A5 from them. These people really behave as professional. The first person I met was a lady at the Parts Center I believe; she was very courteous and demonstrated great customer business skill. Usman is a very dedicated and respectful sale agent. And the last guy who finalized everything was very enthusiastic. I would recommend WW BMW in Spring Valley to anyone who loves to be treated with respect!

Wow,wow,wow!!!!!!!! The customer service is absolutely awesome and outstanding. My service advisor Maria was more than a pleasure to deal with, she was honest, on point with everything. Also Maria from the loaner desk went above and beyond to make sure I was taking care of. Kudos to the staff and the service department. Will highly recommend and go back for all my service needs. Thank you so much again for the service and punctuality.

I brought my car in for a brake fluid service, and I also mentioned a rattling noise coming from underneath my car. The mechanic sent me a video detailing the entire undercarriage of my car, and thought it might be my muffler. Steven Karassik was my service advisor and he was absolutely amazing. He kept my car for a couple of days longer in order to try to diagnose the problem, which did not result in any additional cost to me,
which I was extremely appreciative of. I highly recommend this dealership and definitely ask for Steven when you go in for service.

Wide World BMW made the car buying experience quick and simple. They handled all of the leg work. I showed up one day to test drive and another day to sign paperwork and pick up my car. Everything was handled for me. My insurance was updated, my plates moved over to the new car, and communication between me and sales (Kristian and Matt P.) was courteous and professional. Finance was done in less than 20 minutes with none of the pressure in buying additional coverages and extended warranties. They mentioned them, I said no thank you, and it was right on to the next step. Highly recommend this dealer for your next BMW purchase. Kristian, Matt, John, and Jerry were all great to work with.

They were very nice and took the stress out of purchasing a new car. You were not rushed at all and every question was answered.
My salesperson Barbara was wonderful. She was always available whenever I needed her. Overall great experience.

You often hear people upset about their car purchasing experience and how feeling anxious doesn’t help when speaking to the sales person. I wish more dealerships are more like Wide World BMW. The sales person, Manny was incredible; he answered all my questions and even explained certain things about the car that I missed. My experience from seeing the car to purchasing it, went flawless. Jonathan, from Finance, was also very welcoming and genuine. Everyone I interacted with was nice and welcoming.

Kristian was awesome. We drove over an hour to get there and he gave me a complete total before making the drive. The experience was quick and easy, we were in and out in less than 2 hours with the car.

I just picked up my new BMW SUV and I’m leaving this review because I had a 5 star experience.

My salesperson was Christian Garcia and I highly recommend him. He made the experience easy starting with the price negotiation through to car pickup.He happily took me through the tour of the new car. He was always responsive and answered all questions honestly and thoroughly. If you are looking for a new BMW, contact Christian Garcia. You will be happy that you did!

I just picked up my new car and my experience was nothing but great. Christian Garcia was the salesperson I worked with and he provided me with outstanding service. His friendliness, patience, and transparency made for a nice car shopping experience without any pushiness. I highly recommend him to anyone in the market for a new car!

Wide world BMW service department is so very helpful and professional. Steven was exceptional. He went above and beyond my expectations. He made sure that I had a loaner, communicated all the phases for my car servicing and made sure that I was apprised of the status of my car. Only place I will go to take care of our automotive needs. Took care of the recall issue, replaced my tires, topped off fluids, conducted state inspection and installed front plate mounting. Car was cleaned and returned better than before I left it.

Great experience all around. Jerry was great getting me a great deal and Mark took care of the details. Super easy process. Definitely would recommend Jerry and team for your next BMW.

I recently had the pleasure of working with Paul, the BMW service advisor, and I must say that my experience was nothing short of exceptional. From start to finish, Paul went above and beyond to ensure that my service needs were met with utmost care and professionalism. Additionally, Paul's communication skills were outstanding. He kept me informed every step of the way, from the initial consultation to the completion of the service. He proactively reached out to provide updates on the progress and estimated timelines, ensuring that I was never left in the dark. Such clear and timely communication made the entire process smooth and stress-free.

Having been a loyal customer for over 15 years, my experience with Wide World Car has consistently been exceptional. The friendly and welcoming atmosphere combined with top-notch service has made every visit a pleasure. The standout factor for me has been my trusted service advisor, Steven. His unwavering professionalism, extensive knowledge, and personalized attention have been instrumental in making me feel at home whenever my car needs attention. I highly appreciate the dealership's commitment to providing an unparalleled customer experience that goes beyond just vehicle servicing. It's the consistent dedication to excellence and the familiar, warm environment that keeps me returning, year after year. Highly recommended for anyone seeking not just reliable car maintenance, but a truly welcoming and comfortable experience."

One of the best experiences with getting a BMW vehicle. They were very kind and transparent on everything. Manny and the sales manager Jerry were fantastic. They even had a one of the genius techs stay with us after the car was given to us to set up the car and explains all the features. I highly recommend this BMW dealership and look forward to doing business with them again!

A very easy car buying experience. Our Salesperson Usman and the Sales Manager Andre were awesome. No pressure whatsoever and they were very helpful in making the deal smooth. We bought a beautiful used X3 and it’s in excellent shape. Very happy with the transaction.

The experience of dropping my car and picking up a loaner was quick and seamless. I received a thorough explanation of work to be done as well as a video once they looked at my car with complete explanation of status of condition of car. The work was done much quicker than what I was told and I was back in my cleanly washed serviced car quickly. Awesome service !!! I highly recommend Wide World

Excellent BMW service! I take my car to the dealership once a year for maintenance service. I am very happy with the Professional, courteous and honest staff at this BMW site. I from day one when I purchased my car, I realized how professional they were. World Wide staff and repairmen have met all my expectations. Thank you for the wonderful service. Thanks to Mary and the staff at the check in. So far I am extremely satisfied with their service.

Steven at Wide World Service took my car in immediately when I had a check maintenance light on that needed immediate attention. He and his staff were extremely friendly and brought me to the shop to educate me on the issues of my vehicle. Great customer service and quality of work. Definitely recommend to see Steven!

The Service Dept staff is courteous, competent, and helpful and the lounge area is comfortable with assorted hot and cold beverages. The servicing of my car was completed in the stated amount of time with a detailed summary and video by my excellent service advisor Steve.

Jason Dinunzio gave us an amazing car buying experience. We are so pleased with the service received from him. He went above and beyond to find the perfect car. We really didn't expect the process to be quick and so trustworthy. Jason was the best!