Heartcare Consultants

I'm a former patient now and proudly; for 4 years now , I believe they have caring and friendly doctors and exceptional staff . its a highly clean office and again very caring and helpful especially when sick ! I appreciate every one of them . highly recommend Dr Serbian, hes awesome!

Dr Cherian is awesome🖒but front desk is unprofessional. Plus, staff answering phone is not informed of the office. U can't seem 2 get thru on phone & if u do Ur told 1 thing then get 2 office its another, its like they're not in the same bldg. It's awful front office

Had to drop my review to one star. bottom line I should NOT have to be wasting 3+ hours because of too many screw ups by both the doctor and administrative end. Imagine having a prescription that you need a blood test. Because you are the patient have no idea two different type of test are needed. What prevents them from issuing both test at once? Definitely wasn’t the insurance. I had multiple tests that were not needed even mentioned during and after the consultation since they were done by the specialist yet they were done. So in this situation didn’t administer the test and even though I was told the prescription was sent. Had the call the office and The office manager was yelling at me like it was my fault. I even was able to reference my prior visits, yet again being blamed for THEIR incompetence. I now travel when I work out of state. My schedule is even more hectic. Yet I have to wait several hours to book appointment due to someone’s repetitive mistake. Aka oxymoron

For clarification, this is not Dr. Cherian when I had asked for contact information, I found out he had passed. Rest In Peace... you presented a higher standard for here. Went from 4 stars to 1. Yeah several years later no working card terminal.

Original review:

For me to post a positive review, you have to be good. This is Dr.Cherian. Very methodical detailed person. He slipped once an a prescription, but it was more of him trying to help. The minus 1 star is for the fact they haven’t fixed their debit/credit card terminal in over a year. You would not know about this unless you call. It’s annoying if I forget to bring enough cash. I have to trek up Utica to get money out of the bank verses being hit with a $7 fee.

Once you’re in the back it’s a short wait. There is a proper prescreen. Then the doctor comes in again bedside matter and actual concern is fantastic. The transfer to lab test is fluid or other services. It does get crowded, but again the service is great.

BTWits not 24 hr.

First off this place is so unprofessional the phlebotomist couldn't even take my blood she was talking and laughing nervously the entire time and when the co worker came she was about to use a previously using needle on me praise God I'm alert. smh Secondly now let's Hit the Dr. who NEVER SENT MY MEDs till a week later i was there the 10/14/21 and Ned's were send today 10/21/21 and only because I kept calling and bothering them because I need my asthma and allergy medication. lastly THEY all kept making it seem like I am the problem then I'm checking them on the LACK OF CUSTOMER SERVICE and UNPROFESSIONAL BEHAVIOR.. THIS DOCTOR LACKING AND THE STAFF IS EVEN WORSE... I HONESTY DONT KNOW HOW PPL GET THEY JOB... THIS PLACE IS WILL KILL SOMEONE. I WILL CONTACTING THE BBB !!!

They need to change to person/persons at the front desk they never answer the phone never set appointment you will travel distance for appointment on arrival its canceled no one call to say anything my star goes to the Doctors staff unprofessional.

Worst place ever. I had done a echocardiogram and its only one week to get the results and it been over a month I didn’t and I call everyday for my results and they keep giving me excuses and I had surgery for next Friday and cause they haven’t give me my results my doctor changed my surgery for 3 months now thats crazy DONT GO THERE !!!!

Worst place ever they make you wait 4 hour just for a single things
Front desk stuff so unprofessional
The doctor just keep doing test without any treatment
I am tired of this place
Don’t go there
I would have give 0 star if I could