Public Storage

Tatyana was so nice to us She was very professional when it comes to renting unit, she always keep a smile on her face and was very pleasant to my husband and I. She walked us to the United and show us different options! We was very satisfied with the Unit we rent and would recommend Tatyana if you want to have a great customer service experience at public storage.

Tatyana was very cordial and provided comprehensive detail and assistance with my check-in and move-in!! It was refreshing to speak with a customer service agent who is knowledgeable, smart and welcoming!! Thank you!!

Tatyana was timely, efficient and extremely helpful with our move! Thank you for making our moving day pleasant and calm.

I went to East New York Avenue Public Storage 6/7/23 and was helped by Deborah. Despite assisting another customer, she acknowledged my presence and quickly attended to my daughter and I. She was very friendly in a genuine way. She showed me and my daughter 2 storages and explained the promotions. The size I needed was not available but Deborah assured me that there will be more spaces available soon. The place was very clean and smelled very nice not that funky storage smell. I will keep checking.

Tatyana was very helpful and respectful. She definitely show me a great unit that help with items in storage. She is very calm and willing to work to help in any situation.

Nadia was amazing . Very helpful kind ,Thoughtful and most Importantly very patient. She knows Her job very well. Always smiling and Greets the customers with a warm welcome Greetings . Thank you Nadia ..

Tatyana was very helpful finding me a unit that work best for me. She also greeted me when I first walk inside. Thank you!

I came to this location to make a payment. Tatyana was very helpful made me feel welcome. Tatyana also should be how to make a payment online using the public storage app. Thank you again Tatyana.

Wow, thank you Nadia and Jasmin, you girls rock!!! what a great experience and a nice facility, super new, super clean! . They helped me get the ideal storage unit that was perfect for my needs. I can't thank them enough!!

Tatyana was the best and help me wirh all informafion i need with my unit. Thank you.

Great space with very helpful staff and good prices.

Tatyana was great !!

Debbie and Rian were help with finding a box

Tatayana was fantastic .

Main take away: THIS PLACE IS CRAWLING WITH ROACHES. If you love stomping bugs, come on down!

What they won't tell you is they need you to be there when the exterminator is coming to open your unit for it to be treated yet they are not in the habit of informing customers of the schedule. They blame customers who store food against the rules and leave at like that. Roaches and rodents are not a priority, your concern will not be taken seriously. Unless you want to take rodents home with you, I suggest considering alternatives.

Here's my honest synopsis, pros and cons. Make your informed decision thereafter.

Pros:
1. Building looks good bc it is newly renovated.

2. Hallways are brightly lit by lights with sensors.

3.Girls at desk are very nice when you come to tour the property. When you sign the contract, forget about that professionalism. Don't talk to them, they don't want to be bothered. Use the app.

3. Girls can be seen making rounds throughout day. For the most part I think they do their work.

4. Prices are competitive but as a point to note, many uhaul rentals come with 1 month free storage. I found that out after I already paid for my space, which was before I rented the uhaul. If you are looking to save, this is a life hack to consider.

Cons: ROACHES!
1. Girls at reception can come across gruff and rude in their tone and body language once you move in, make any inquiries or hold them accountable for the contract terms. Forget excellent customer service or any form of humanity once you move in. They just want you to pay the bill so they get paid. It's their job not a service. Are often on personal calls that you must hold for before being served. Based on other reviews I have read, this seems to be the norm for all Public Storages.

2. Trash left in hallways are not cleaned daily by staff. They will cross a tape, paper etc in the halls for days and not pick it up. As a customer I have cleaned the halls several times to secure my own unit as crawlies can move.

3. Climate control is questionable. Do not judge the temperature of the building based on the temperature of the reception area. I will think twice before leaving any valuable that requires climate control at this property.

4. Toilet & elevator often out of service and is otherwise poorly kept (toilet).

Mice mice mice. Stored our boxes and furniture for 3 months, opened them in our new apartment to find mice droppings in everything. Even brought a mouse along in one of the boxes. Would avoid using this facility until they can guarantee that won't be something you have to worry about.

Otherwise, the people working at this public storage were so kind and helpful, they are the only positive note I have.

The mice problem is the company's issue to solve, not the employees in the office, and is not a reflection on them.

I cancelled my account and the next day they still charged me for a whole month . The policy is not straight forward and misleading. So I cancelled my account on the 2nd of August then they charged my card on the third stating I manually entered the info . Definitely a lie . Then they said our policy states if you cancel on the first of the month you will still be responsible for the entire month. That’s what you call stealing money and theft . So definitely not recommending or ever doing business with this company again .