west elm

West elm is my favorite store to shop at. It’s always so organized, clean and aesthetically pleasing to look around the store. Makes me want to get EVERYTHING. the quality for the price is amazing. This stuff will last forever. Worth the money for the quality. The employees are all so nice and helpful and great at helping you get what you want.

Nicholas Blanco was awesome and helped me find the perfect dining table for my space. He was energetic, knowledgeable, and made my first experience at this location a great one. I will definitely be back!

I have been looking for a new place setting for months. I looked at so many options online and couldn't make a decision. So, I decided to narrow my search and went to West Elm, Pottery Barn and Crate Barrel. The West Elm in downtown SLC was so helpful! When I got there I had two small children, which is never fun to shop with, and then after perusing for few minutes I landed on the place setting I had been looking for. It was a you know when you see it kind of thing.
I asked the lady at the counter for help (I think her name was Ruby). They didn't have the amount I wanted instore and there was a sale online. She was able to find me the quantity I needed, with the online sales price and was able to guarantee I would have it before our Thanksgiving dinner. Mind you, the online delivery date had it showing 2 weeks later than Thanksgiving.

So happy with my beautiful place setting!

HIGHLY recommend ordering from this store instead of ordering from the West Elm website! Sales associated Lacey and GM Weston were kind and helpful in a way that you cannot get online. In-person customer service from West Elm is SO much better than the generic online customer service. We've bought quite a bit of furniture from West Elm and will always choose to buy through this location going forward.

After reading several reviews reporting awful customer service at the West Elm City Creek location, I decided to risk it and went in. I got excellent customer service. A friendly employee spent a lot of time with me, answered all my questions, and gave me recommendations about which fabric would be best for a couch, considering that I have pet cats. I haven't purchased the couch yet, so I can't speak to delivery times or quality--I just wanted to report on the quality of customer service. I am very happy with my experience!

Edit: I have now had the Harmony Sofa in distressed velvet for several months. It is beautiful and comfortable. I love it!

Every experience I have had with West Elm has been above and beyond. We have always had friendly, helpful customer service representatives and I have been extremely pleased with delivery service.

For instance, I ordered a sofa and it was difficult for me to pick it up as I don't own a truck and my father-in-law, my go to truck man, was out of town. We explained this to our customer service representative and she said that she would reduce the price on the sofa - which had already had a significant reduction, with no repercussions - so that the delivery would be included in the price we paid.

I would recommend this store to anyone looking for furniture.

I've bought the majority of my decorations and furniture in my home from this store, I'm constantly dealing with their staff. Let me just say that their customer service has been outstanding each time. Even when one of my orders got pushed back on "back order" 3 months, they handled it the best way they could. I was extremely impressed with Ruby who called me to tell me about the unfortunate news, later on that month I also received a hand written card in the mail from her. She filled it out completely, apologizing for the situation and expressing her gratitude for our understanding. Gestures like this lay the foundation for a successful business.

Every single staff member that I met/spoke with at this location made me love West Elm.
I was having a hard time understanding the description of a lamp that I was considering buying online, so I called the store and spoke with a woman who said she could place the order for the lamp to ship to the store, then I could come into the store to see if the lamp would work for my space. If it did, then she said I could "return" it and buy it again since it was actually cheaper to purchase in the store than online.
The lamp arrived much earlier than was estimated, so I went into the store to pick it up and worked with two sweet people at the front desk. The person working in the stock room was so patient with unboxing the whole lamp so that my partner and I could look at it to make sure it would work in our apartment. Once we decided it would work, the manager had no problem going through the process of returning it and rebuying it for the cheaper in-store price.
I just got genuine warm vibes from everyone in the store, and every person I dealt with had a hand in making it an easy and efficient purchase.

Have ordered multiple things over the course of year. Done the pickup and white glove delivery. I have found everyone we have dealt with to be great. Service was great and quality of products were good too. No complaints here.

I have absolutely loved every experience I've had at West Elm. I've been shopping here a lot this past year putting our home together and I love how often they have big sales and discounted items. Im so grateful for the incredible customer service I've had coming in and having help put decorations together and picking out bigger items. Both of our bigger items had a little bit of time until they shipped and we were always notified of any change.They both actually came in sooner than expected, Which was awesome!

We had a great experience purchasing furniture from West Elm. This is due to the wonderful help and service provided by Rubie! She was patient in working with us over a period of time to help us find pieces we loved. Also, she had great suggestions and style. If you shop at the City Creek location in Salt lake City, ask for her!

West Elm in Salt Lake City is a great store. Each time we have purchased furniture they ensure we are satisfied. Our most recent order was the Classic Cafe Dining Chair. Upon receipt the four chairs were uneven and rocked back and forth. West Elm sent someone to our house to repair the chairs and make sure they were balanced correctly and stable. The issue was with the slider on the floor - not the chairs themselves - and the texture of our floor.

The repair person even took the time to look at my other original 1950's walnut end tables and offered suggestions of how to repair some minor water damage.

Beautiful store!! I love shopping here. It's always clean and orderly. The staff are wonderful. I refurnished my house and the staff took the time to make sure I got everything I needed for my house. From bedding all the way to my rugs. I read the negative reviews and wondered if we all went to the same store? The prices are reasonable and the furniture is gorgeous! Thank you Heather, Liz, Megan, Julie and Tessa!!

Well, I like West Elm. I have no idea why people who received damaged/incomplete items don't contest it on the charge card until West Elm makes it right. It's an easy way to resolve issues. You don't pay for it until the company fixes the problem.

I've really enjoyed the stuff I've bought from them. I love the style, very modern. I haven't had many issues at all.

We couldn't hang our gorgeous brass double rods because of missing hardware. I'm the owner of the mid century console and pixel rug, both West Elm products, as well as their curtain rods and was apprehensive about their products primarily because of the bad reputation I've heard they have for poor customer service. I called the SLC, UT store to find the missing hardware for our rods and worked with Heather and Ruby, who were both helpful, knowledgeable and outstandingly courteous. I showed up at the store today, and Heather came right out to the showroom with the hardware I needed. She was quick, thorough, and helpful. Additionally, as soon as I walked in, I was greeted by another employee who was inquisitive about my problem and got Heather on it right away. Heather and the rest of the SLC crew get five stars.

Great customer service. They take time with their customers. I called into the store to order a table and the sales rep took a ton of time helping me out! I didn't feel rushed and he answered all of my questions. Whenever I ask for design advice they are more than willing to help. Beautiful store. Clean and orderly. Even the stock associates are great!

I don't get downtown Salt Lake City too often, but when I do stopping in West Elm retail store is a must!

I was apprehensive calling West Elm after reading these reviews. I called and did a large order with Trey, and he was absolutely wonderful. Very knowledgeable, professional, and nice.

I want everything in this store however I can’t afford it. I did once by pillow case covers that were $50 each. Lol. Mid century modern is my jam but only in my dreams.

The customer service here is great! I've always had a good experience with the staff and they are super helpful with any purchases or orders I've done through them!