Macy's

I love macys because you can to find something beautiful and fashion at sale Cheaper … this shoes just 23$

The outside of the macys definetly feels like a ghost town or like parking lot at a beach. Its empty and dismal. But once you go inside the macys the place is very welcoming and bright.

Store pickup was fast and easy. I couldn't find the curbside but I went inside the macys and I'm glad that I did. I would have been under the impression the inside looks how the outside feels.

Staff were helpful and friendly.

Macy's was well stocked and had enough employees in mid March 2022. It was absolutely noticeable how friendly and helpful the associates were compared to other retail establishments. Associates all wore masks.

My family and I went to Macys in Gwinnett Georgia. We met Barabra in the fine jewelry section, and she assisted us with purchasing three beautiful rings. She was knowledgeable, professional, and friendly. We are really fortunate to have met her because when we originally went to Macy's located at the Mall of Georgia (July 2023), we encountered racism and discrimination in their fine jewelry department. Jewelry pricing should not be based on ethnicity, race, or gender! Thank you, Barbara, for providing exceptional service!

The customer service was great. The store looks a hundred percent better than the last time I visited.

Customer service was great, and I found everything I needed.

I was on the 1st floor and the store wasn't crowded or very busy. Entrance sign requests shoppers wear masks. Masks are available right inside the entrance if you don't have one. There were empty areas in the section of Women's clothing, but there was still plenty of clothes in adjacent areas for Women. I spent the majority of my time in the jewelry section (to return a gift purchased online) and there was a full selection for men and women just as it was when Gwinnett Place was a thriving mall. Some jewelry selections were 70% off and holiday jewelry was marked down for quick sale. The Sales Associate, Pam, was wonderful; so nice and helpful! A full selection of name brand purses were on display. The more expensive purses had very secure safety attachments to the stationery displays. Some brands were 70% off. Great sale for all coats right now - 50% off. I am not sure when the sale ends. I was overwhelmed with wonderful memories when I walked through Macy's doors!

Went to Macy's and was left alone until we met Vanessa V. She took her time and took care of us. She was a lovely and patient person. I only went for one item but took two due to her wonderful marketing. Thank you to her.

Great store. Although the mall is no longer open, this Macy’s is, and it’s not super busy. I went and was able to peruse the clearance rack and found 4 great items. Megamart (an Asian grocery-and-everything store) is almost next door, and my foodie husband goes there while I shop. What a great pairing.

I'd like to recognize Mr. Tameru, of the Shoe department, as an exemplary customer service sales associate! I purchased a pair of shoes that were not true to the size indicated. My refund was hassle free and professional. Additionally, he assisting me with my final selection which I am very pleased with! Unfortunately, these days patient, professional courteous AND helpful customer service is not always abound especially in matters of Shoes!!

Thanks for making my day a bit stress-less!

I love to shop there when I'm on that side of town

An employee at a different Macy's made a mistake ringing up my order so when I went to do a return the employee was not able to complete it in their system. They went out of their way to make the situation right, even though it wasn't their store that made the mistake. I regret not asking the names of the two ladies that assisted me so I could mention them. I am new-ish to this area and didn't realize this Macy's existed - I Look forward to shopping here frequently due to the outstanding customer service.

I love macys because you can to find something beautiful and fashion at sale Cheaper … this shoes just 23$

The staff at this store are always happy to help you find exactly what you need. And the prices for backstage can't be beat. I picked up a brand new pair of lucky brand jeans priced at $120 and a new shirt priced at $60, and only spent $45 for both. Definitely come check them out.

I had to go to this Macy's bunch of time in November 2021..
Men's department employees are cordial.
The team leader in Men's Dept, helped me big with a critocal refund on 9Th November .

But other associates are not friendly at all..
No one greeted me..

Specially associates in perfume Dept even dared to ignore my presence.

Ladies in women's perfume dept were chitchatting among them but didn't care to greet me.

Was it for my head scarf?

I went to Macy's to pick up and online order, and stop by jewelry department to browse and this very sweet, amazing, and kind hearted lady by the name of Barbara popped from around the corner. I was browsing wedding rings for fun but low and behold, with her vast knowledge and extra friendly customer service actually ending up buying a very very nice wedding ring. I had been to 4 other jewelry dealers, but this was definitely by far my best decision.
Barbara thank you so so so much, you created a very special moment for me and a very happy future fiancee.❤❤❤❤

5 stars is for Portia, one of the staff in cosmetics department. I needed MAC products but nobody was in that department when I went there. I asked Portia if she was able to help me and she did!

Kenneth is great at Mac! Always so helpful and kind. Great sales and customer service skills. I’ll definitely be back!

My wife loves Macy's. We we're under the impression that the store at Gwinnett Place mall had been permanently closed. It turns out it was only temporarily closed at one point due to the pandemic. My wife was pleasantly surprised to find them open for business on a recent visit to the mall. A lot of other stores in and around the mall are permanently closed giving the area a ghost town feel. My wife was happy to see old friends and favorite products still available on our recent visit. We love the store but are afraid this type of brick and mortar store won't be around much longer.

Very peaceful place to shop. Most of all, the salespeople in the perfume area are very knowledgeable about the product.