Saia LTL Freight - Corporate Office

Saia is reliable and a great delivery company...quality service to customers!

Best place I've ever worked. Awesome group of people.

Best place to work!!!!

Very organized and professional in personnel & campus.

Great all the way round.

Best trucking company in the world!!

A 5 star company.

Excelente servicio. Muy recomendable!!!

Saia used to be one of the best LTL companies out there. Recently they've done a virtual 180. Customer service is awful, they reclass and weigh almost every shipment and even when you dispute it, they ignore you. I don't know what happened, but don't let the Saia of old trick you, they are a low value company with terrible customer service.

What a nightmare. My package did not deliver when quoted and has been sitting at the 8th breakbulk station for a couple days without movement. I called and now they quoted an additional 5 days for a total of 14 days. Based on everything I am reading I guess my chances of receiving my package by the new date is very slim. If I had any idea what I was getting into I would have never placed an order to be shipped via Saia.

This is the worst LTL company we have ever worked with. They have very deceptive quoting practices. We have been overcharged on nearly every invoice we have been issued. They claim weight discrepancies when we know that our scales are calibrated. This allows them to upcharge and not allow for any negotiation as they send a broiler plate letter.

We have fought for months on a very small set of discrepancies of $757.58. We did over 57K with them prior to us chosing to eliminate any opportunity for them to bait and switch us.

The culture is toxic it seems as they have not been able to provide any level of interaction with any management level that could have saved our business.

We use all of the national carriers and not one of them has the horrific level of billing schemes that Saia has.

We requested to speak with someone that had a desire to resolve our issues and were ignored with exception of the Collections Specialist.

I would highly recommend passing on using this carrier as they obviously dont need any more business and can afford to lose accounts as things slow down.