The Lodge at Duke Medical Center

Super friendly staff. I came in on Easter evening. It was nice to be greeted with warm hospitality. The hotel is in a great location to the university and hospital. Good parking as well. The rooms are modern and clean. I highly recommend staying here if you need to use the hospital or anything around campus.

The location for this hotel can’t be beat if you’re in town for medical treatment. Whoever designed the rooms did not have people with medical issues in mind. The rooms have big, dark, furnishings and glaring LED lights; but, there’s a microwave and refrigerator. Everything is super clean in thr hotel. The purpose of this review is to highlight the amazing customer service J received from Terrence. I am in a wheelchair and I had a lot of bags when I arrived, and it was pouring rain. Terrence was there when I arrived and even the next morning when I left. This young man works hard. He carried my bags for me up to the room, he even pulled my car out for me because someone had parked too close, he loaded up my bags and my wheelchair as well. The hotel room may not be the most inviting of places to lay your head, but I’ll come back because of how I was treated and how the staff made my stay so easy.

We've stayed here twice so far and we're very pleased! Finding a nice roll in accessible room can be hard. The beds were clean and comfortable! Our views from both 501 and 701 were nice. Great water pressure, clean rooms. The staff have been exceptional! We arrived late afternoon to find fresh baked cookies and coffee. The manager helped bring my luggage up without hesitation after not being able to get a luggage cart. Mrs Jenelle was so kind while checking out! I watched as she assisted a couple of older visitors helping them secure their cash. It makes you feel good to see folks who care! Mr Harry has shuttled us to Duke for appointments with soft relaxing music and a clean van. He's very pleasant! Many of the employees have been long serving. That says something to me. We look forward to many future stays. Everyone is very kind!

Superb hotel for hospital guests . Nice modern rooms with huge walk in showers . Very nice lobby and hotel staff is amazing . Parking is awsome and free for guests . This hotel is approved by me and I'm a picky person . Thank you for pleasant service .

The Lodge is right across from Durham VA medical center and also across from Duke hospital. Nice, friendly and caring staff. Could not have stayed at a better place. I was was allowed to leave my vehicle in their parking lot after check out until 5 pm. This was a plus while my husband was in the VA hospital. Of if needed to check out a little late, they allowed that also. Will definitely stay here when we go back. The rooms and beds were clean, nice clean bathroom with good water pressure. The staff have been exceptional! Always ask ask how things were after my husband’s surgery.

All around great place to stay. The staff is amazing. My son had eye surgery and when we called for the shuttle service after the surgery they were there quickly and showed so much care and compassion.

Great service and very comfortable, clean rooms. It's right next to the hospital, but it was quiet and dark enough that I didn't notice the ambulances, traffic, or helicopters. The parking lot dumps you onto the road in a very convenient location to either enter the hospital's parking deck or to the patient pick up area.

Staff were very friendly and welcoming, absolutely no complaints there. They responded to questions quickly and always made us feel welcome and safe.

Our room was somewhat small and simple--good place to sleep, but not the place if you need to do any remote work or do a project. Hardly any space to even eat dinner. If you're just crashing there, you'll be fine.

The location is adjacent to the hospitals, but is nowhere near anything as far as food/drink/coffee/shopping/entertainment goes. It's a long walk to the nearest store or cafe. They offer complimentary parking if you have a car which is a plus.

I can not say enough about this place. The staff is INCREDIBLE. I stayed here for about a week while my partner was in the hospital, and every single person I interacted with was so kind, friendly, and helpful!! In a difficult time like this, that meant the world to me.

The rooms were updated, clean, and comfortable. Also, if you are going back and forth to the hospital to see a loved one, the convenience is unmatched. It's just a 2 min walk away. It was nice to be able to come back here late at night after a tough day and just relax and get a good night's sleep - welcomed by a kindness at every hour.

THANK YOU to the staff here for your warmth and accommodations. Good vibes all around <3

Had to go down to Duke University Hospital due to my husband having 2 strokes and stayed the night here and it was AMAZING with great service. Staff was very friendly and helpful 👍👌

I was beyond weary after a family member received a heart transplant at Duke, and the kindness and compassion shown by Randy at the front desk was wonderful! He truly cared, maintained contact with me, and set me up in a room so I could get some much-needed sleep (I always bring foam ear-plugs, so hotel noise isn't an issue for me).

The bed was comfortable; room temp. was perfect; I really liked the fact that there were NO carpets in the room, only vinyl plank flooring; it was an easy walk back and forth to the hospital (I did not use their free shuttle service); and parking at the hotel was free. The entire staff was very pleasant to deal with. Thank you again for your kindness! It was much appreciated during a stressful time.

Great staff. So kind and helpful during a very traumatic time. I'd stay here any time.

Our room was very clean. The entire staff was so helpful and friendly. We were there for 6 days for a heart transplant evaluation and they made our stay absolutely amazing. We highly recommend you stay there if you have to go to the hospital. We will definitely stay there every time we need to go.

Due to a storm, my reservation was not processed and I arrived after midnight to no room with my medically fragile mother.

The young man at the front desk went the extra mile and more ... offering us refreshments, referring us to another hotel, calling to check availability, and having the other facility's front desk staff and security meet us at the front door.

This was immediately after a terrible storm which knocked out power and downed trees.

I could not have asked for better treatment!!!

It’s an older building but the price is great for what you get. The beds and pillows were comfortable. Also, it is walking distance to the hospital so it saved us the hassle of finding parking.

This will be a customer service experience that stays with me forever, I think.

We were looking for a longer-term stay for a dear family member, who came from out of state to receive medical treatment at Duke. We were having trouble finding an extended stay that was handicap accessible, affordable, clean, and in close proximity to the hospital.

Then, based partly on location and partly on reviews, I decided to contact The Lodge...

Shari was genuinely caring and kind from the start, in that way you can feel is sincere. She was so helpful and immediately made space for our family member.

We initially wanted a room that had an extended stay style set up, including a kitchenette, which, unfortunately, the Lodge does not have. After talking to Sherri, though, I knew this would be the right place to book.

Don't get me wrong, they DO have other amenities (mini-fridge, microwave). And the rooms are clean. and pleasant; the one we got has vinyl floors, a modern-style design with nice beds and furniture. They're also located smack in the middle of the Duke Medical campus, so everything is very, very accessible. And there are plenty of restaurants and grocery stores nearby that have the option of delivering through platforms like Instacart and Doordash/GrubHub.

Our family member has had a comfortable stay over the last several months. At one point, recently, we needed to extend their stay, but the hotel's system said they'd be sold out. The staff (including Randy and Sherri) found a way to extend the reservation without any issues and made it clear we would continue to be a priority for them no matter what.

Our experience has been so positive, and I would highly recommend The Lodge unequivocally, every time for both a nice stay and personalized, caring customer service.

This is a nice and clean hotel. I have stayed here a number of times while my family member was at Duke hospital. The location is right across from the hospital which is super convenient and hotel provides medical discount. Most importantly, the staff is ALWAYS so friendly and do everything possible to make it a pleasant experience during uncertain times.

I stayed at the Lodge while visiting family at the Duke Medical Center and I must say, it was one of my best hotel stays ever. I don't travel a lot but this was by far the most comfortable I have ever felt. The rooms were so clean and every staff member I came in contact with from housekeeping, shuttle and front desk were some of the friendliest people ever. I will definitely be staying here again if back in the area and will be recommending to others to do the same.
Thank you for making my stay great!!

Courteous and helpful staff. They did everything to make our stay comfortable. We very much appreciated the shuttle to Duke medical and to be dropped off door to door.

Also providing a list of nearby restaurants and personal recommendations for breakfast

Also providing extra coffee and cups with a smile. Excellent service. Great location close to Duke Medical. Stayed March 3-5, 2022.

Thank you.

LOCATION, LOCATION, LOCATION.
If you need to go to Duke for any type of procedure or appointment, you will want to stay here. Don't even think about another hotel. It is EXTREMELY convenient.
Great staff. Beds are hit and miss. Rooms seem clean and I think the place is fairly busy.
The only issue, and we have stayed there almost 20 nights, is that EVERY room has a problem with the bathroom drain which just do not work well. I have reported the issue multiple times, but I honestly don't think they have the staff to take care of issues such as this.
The reason for the 5 stars is that the staff makes up for this short coming.
The only other things is that the beds can get really good or just terrible. Again, don't think they are putting anything into making things such as this better, but hey how many hotels have good beds?