Bill Utter Ford Parts

Tanya in Parts was fantastic. Great service, Great price and very friendly to talk to. I highly recommend her for all of your Ford parts needs!!!!!

This has to be one of of the most frustrating service experiences I have had. Brought my Ford in for an issue. It ended up being covered under warranty but took a week to get done. Meanwhile, the communication was extremely poor. No offer of a loaner. Picked up the car to be told it wasn't entirely fixed and that I would need to bring it back. It has now been over a month and they have yet to schedule me. I've called repeatedly. They don't call back. I've spoken to several people who are nice and apologize but then nothing happens. I was told over a week ago that they are trying to find a rental for me while they complete the fix. This is madness. I should just go somewhere else but they are already started the repair. My next recourse is to contact Ford directly. I would strongly recommend taking your service needs elsewhere.

I have spent over 3k on parts for my truck at Bill Utter. I went to take my caliper cores back and they said they had to be in original box and would not take them. Service is spotty too. Don’t waist your time here. Customers should not get attitude for buying things.