JC Licht Ace South Loop

Great customer service! Very helpful staff.
Better experience than a big box store!

Ace has everything! And is extremely close to my sons apartment. So it literally is the neighborhood hardware store. For a socket set and small trash can there. Plus Oxy Clean powder. They even have key making services and snacks! Great option for necessities.

Staff was helpful, i had a quick and easy visit

Great neighborhood location. If you need something on the fly it's perfect. It ranges from home improvement to household stuff.
Glad that places like this still exist. Prices are not like chain store home depot but it's convenience.
Glad to support local.

The team at this store are some of the most helpful humans ever! My company was exhibiting at a convention at the Hilton around the corner and we forgot our box cart. This store saved us by not only having a replacement cart in stock but also assembling it for us!!!! I can’t thank the team enough! They saved us!

I run a restaurant in the area and have stopped by this location multiple times for various pieces of hardware. The employees are always friendly and helpful! The assistant manager Alex helped me today and went above and beyond to make sure I had a great experience!

This store is a neighborhood treasure - good inventory and good service.

This store and the team are THE BEST. I phoned in a paint order during the sale; they held it for me while I was on vacation and made sure everything was shaken, not stirred prior to pickup. Every time I’ve been in, the staff has been more than helpful. Great customer service, a neighborhood gem.

The inside is much larger than you would think from the front. They got everything you could need from a hardware store and the staff are very friendly and helpful. It's an actual pleasure to shop here compared to the stress of a big box store like home Depot.

Your store has always come through before for me with handy tools and needs, and your staff is always very helpful. But I wanted to give a big shout out to one of your employees, Zach, who helped me out with a clutch emergency need of cable tie wraps before the holidays, and gave me expert advice and service. Then, when I got back to Chicago after the holidays, came through for me once again on a need that wasn't readily available on the floor. Kudos to your store, Zach, and the great staff that works there. Keep up the good work!

Edit: I was wrong, and the owner’s response was kind and understanding. Apparently multiple spaces along this street are labeled with the street address 725, so when I came across one empty space I didn’t continue looking. Sure enough, this place exists. I’m giving five starts for the kind response but leaving the text of my original review below in case anyone else is confused as I was.

I came and it doesn’t exist here. Ace hardware website also lists this address, and the owner seems to be active on here as of a few days ago but the space is completely cleared out and has another business banner on the building

Whenever I need to get a hard to find hardware parts or other odd things Gordon's Ace is my go to. They always have that hard to find part for the furniture, specialty item.
The staff is great and is always available to help, And they're know their products. They also make all kinds of keys, I'm like the new machines at the Box stores that don't ever have the right blank.
If you live in the South loop it's a great store rather than the big box home improvement stores.

The staff is very helpful and super friendly. A perfect spot in the neighborhood to pick up misc. household and DIY project necessities. So happy to have this store in the South Loop!

Even though this seems a small DIY in the south loop, I found there anything I have been looking for in any season at any time: shovels over winter, shower tubing, ladders, paints (both with or without odour), basic toolbox, smart lights for your home or even an ironing boards. All I got so far has been reliable and long lasting. They also have BBQs, camping chairs, any gardening tool you might think of, plumbing and electricals! If in doubt, the personnel is extremely qualified and kind to help out figuring out the best solution for you. There was one occurrence they didn't have what I was looking for and the personnel helped me out to find a close store to get what I needed. I am happy to be a customer there.

Was in and out in less than 5 mins. Walked in, had a woman at the door greet been me and asked what brings me in, she told me the exact aisle, then had another employee help on spot with finding what I was searching for, then checkout with no problem A GREAT FIRST IMPRESSION. (then a day later had to go to another Ace hardware and had a completely different experience, no greeter, no help, endless searching for one item).

Keep up the consistency!!!

Very helpful staff. Nice, Polite. The way things were in the past.

They have everything, seriously. If they don't have something they will work with you to get it from another Ace Hardware.

I recently went in looking for help restoring a wooden box. The staff was able to point me to a product that would do what I wanted. The staff member also had first hand knowledge of how the product would work, a plus when you're trying something new.

Keys are cut here too.

Staff is incredibly friendly and helpful. I live a few blocks away and am usually surprised the prices here are just as good if not better in some cases than ordering from Amazon. Sometimes I make multiple trips a week.

Excellent customer service, I've been shopping here for about 15 years. Always super helpful and a great selection. Go here before you go to a big box store, very personal and helpful.

Can u do my yelp review ???
My comments;

This ACE hardware had friendly staff waiting to assist my daughter and me. Just want to thank your employee Michael and co worker for doing an outstanding job with helping me with my unique issue. He knew exactly what tools were needed for the job.