T-Mobile

New phone, the second time around she took her time with us. First young man was not listening & when phone did not work & just wanted to make calls & receive calls.
So when we arrived at home, away from the store. And "no" book in box,
Had to run back up & a nice young lady (girl) fixed the phone, so we could make calls & receive them as well. Thank you!

Switched from Verizon to T-Mobile. The customer service at this store is outstanding. The 2 associates and the manager that I worked with did a fantastic job of getting the change handled, even with Verizon making it difficult. Highly recommend T-Mobile and this store, big savings and great customer service.

I was about to give up on T-Mobile, but Mike was knowledgeable enough to solve my iPhone issues and get everything back on track. What a difference makes one store less than a mile distance from the other. Thank you Mike and Elaine for the amazing customer service!

Great customer service from Cyrus Thanks for your help

Part 1: I would like to thank Jordyn for helping my wife and I set up the accounts for 3 phones we got today. He even managed to navigate the perils of the Boost customer service automated system to help my family recover account numbers so we could keep our existing phone numbers. Patient, knowledgeable, and a wonderful multitasker, a true asset to Tmobile.

Part 2: I watched the manager Rihianon keep a cool head, a helpful tone, and a smile on her face while dealing with a sever issue of a customer today. If the woman could also walk on water I would put her up for sainthood as it was a miracle to watch the level of professionalism she maintained, and the leadership she showed. She also aided in the finishing of updating and switching over our accounts, we are happy we chose to come in today. Thanks again!

The best service I've ever had. I went in two days ago with the most complicated and unfortunate situation ever. The guy, Seth was so understanding and helpful and definitely brightened my day. If you want the best cell phone service, you should switch to T-Mobile. If you want the best, most friendly service, you should go here.

Ian was nothing short of amazing. He not only helped me with my phone concerns, but was able to help a couple of others at the same time as well. Quick with a joke, and very welcoming. I always tell my friends to come to this store... Why? Because they're awesome.

All of the store associates were very friendly and helpful! My husband and I had a great experience at the Gull Rd. location! They were all patient and knowledgeable. Excellent customer service. Would recommend to others!

Very competent staff in assisting with an issue.

Lindy is an outstanding manager even drove to Benton Harbor to get me a phone. That's service at its best. Will make sure to send them business in the future.

Taco Bell is my favorite fast food.very friendly service and our order was correct. And there food doesn't cost very much.

Needed a screen repair...
Totally satisfied with the service
Great job!!
Tmoble store
Gull rd Kalamazoo mi 49004

Nice area

Friendly, honest, and knowledgeable staff! They really cared about what the best solution was for me and my family, unlike some other competitors!!

Great customer service so happy there is a T-Mobile store on this side of town.

Great people at the store. Schyler is awesome.

Screen replaced in good time without any issues.

Great experience so glad i switched to T-Mobile thanks Seth

Lazy don't want to work would rather stand around and talk

Awesome customer service. Brandon did a great job!!