Thompson Cadillac Springfield

Mark and everyone at the dealership were great to work with. It was a low pressure type atmosphere. They helped us locate a car that worked well for us! Mark took the time to ensure all of our concerns and questions were answered. Anthony in finance was fantastic to work with as well! Top notch staff and wonderful experience from beginning to end. If you are looking for a car, new or used, these are the people you want to work with!

We purchased a vehicle from Thompson Cadillac this past weekend and the entire process was the smoothest we have ever had! Joshua Pearson was very friendly, upfront, honest, and so easy to work with! Would highly recommend purchasing a vehicle from Joshua at Thompson’s!

Good dealership. 2 vehicles new here and oil changes at the express works for me. Service is always a traumatic time but parts break and that is just the way it is. Body shop is reasonable as well. I trust thus dealership. Hope Brent is still in sales.

I was in Missouri from Texas for a family reunion and my Air conditioning and a couple other issues went out on my XT5. Thompson Cadillac, Springfield, got me in immediately and the service guy(wish I remembered his name) knew immediately what it was. They had my thermostat replaced within the hour. Very courteous and friendly staff. I was worried because I needed to leave for home, Texas, in two days and at the time it was 106° there and through Oklahoma to get home. I would recommend this service team to anybody.

We had an excellent experience buying a car at Thompson. Steve Hurd and Mike Wood were so kind and very easy to work with. They made the buying process efficient and painless. HIGHLY recommend!!

In all my years of buying cars, I've never had such a pleasant experience. Brent Sturgeon asked questions about what I wanted my Encore to do. He was well aware of what inventory was available. The second car he showed me was IT. Every step of the buying process was handled: selection of car, finance, and even an introduction to a service department contact. Please try this dealership for yourself.

Jose was so great to deal with. He worked hard for us. We got what we hoped for.

Patrick Bowman is my sales guy in AJ is my finance guy they go above and beyond for their customers. Thank you guys for all that you do. This is my second purchase from Thompson's.

My wife and I made a appointment for our 2017 Cadillac ATS due to a shutter/vibration. I didn’t get to attend the appointment unfortunately, but my wife was very pleased. There is a nice waiting area, with plenty of drinks and snacks and she said the communication was amazing with consistent updates from the service department on what they were doing and what the fix was. There is even a shuttle that will take you to various places around the city if you wish to do some shopping while you wait for the repairs. She was in and out with in 2.5 hours from diagnosis to fix. I drove the car when she got home and now it truly drives like a Cadillac! Thank you so much for the kind and great service Thompson Cadillac! Top notch!

Eric Simon and the guys at Thompson did a great job with me on my new Escalade. Miles was very hands on, enjoyed the experience and love the car.

I’d like to make a shout out to my service technician Quentin, and sales person Bobby Duncan. Thanks so much for going above and beyond with our new Cadillac XT5. Quentins ability of knowledge and customer service is outstanding and appreciated. Again thank you for being a nice human have a great day. I would also like to make a shout out to Bobby Duncan thank you for taking care of Brian and I over the years. We are extremely happy with your professionalism and customer service when we have purchased all of our vehicles.
Have a wonderful day . Thanks so much .

They have the best customer lounge with delicious snacks and cold drinks. Bobby was very patient with my indecisiveness and very friendly. I did not feel pressured at all to buy from them. Everyone I worked with there was very friendly and the buying process was easy and hassle-free. I love my car too.

This is the greatest company. They have gone above and beyond to help me. I purchased a used vehicle from them that had a power train factory warranty through Dodge. My vehicle broke down with serious transmission issues less than a week before I had to take my daughter to Shriners hospital in St Louis. Troy Thompson himself personally handled my situation to ensure I was gonna be able to get my daughter to St Louis. I am so thankful and blessed Thompsons!

Went with my mom to look at her options to replace her aging car. We met with I believe Jeff to discuss what her options were and they were able to answer any questions she might have. Overall the experience was fairly easy for her and so far she absolutely loves her new vehicle and has zero complaints.

Very friendly people work at Thompson. They have the best waiting room in town. If you looking for a new vehicle ask for Digger Wells he is a great guy.

You're treated with respect and courtesy.

They are taking care of our vehicle with a major repair.

This dealership should be a 5 out of 5 for its service department, alone! Was traveling through on vacation, when our suv acted up. Stopped by and the service department took one look at it. Knew right away, what was wrong. We were back on the road in less than an hour and a half. Thank you ever so much for taking good care of us! I have family in the area and will be telling them to go to Thomson's.

This has been the best dealership I have ever bought from! I can’t say enough positive things about my salesman Patrick Bowman he was wonderful he wasn’t pushy and very respectful and showed me lots of options! It is my first time owning a Cadillac.
Thank you

Went in for recall and oil change. Received estimate on appointment slip. Went to check out and was more than estimate. Asked and showed the estimate. They matched that and were very gracious in the matter. First visit but I will now return.