Firestone Complete Auto Care

Scheduled online, check in at the store was smooth and easy, staff was very helpful. I left the car for service so they had time and they called me before I was expecting that it was completed. Pickup experience was great and painless. Zane at the counter was efficient and helpful. Have been using this location for years and over both business and personal cars.

I’ve had negative experiences at most mechanic shops, specifically with over charging, telling me I needed extra work done on my car that I knew I didn’t, etc. Now, I only take our cars to this specific Firestone (Thornton location in Colorado) for anything needed which I have been doing for years, and have never once had a bad experience. I truly believe they have always been honest with me, never try to upcharge or add unnecessary repairs, and always answer all of my questions. There is normally a woman who checks me in and out while there (her name is escaping me at the moment unfortunately! May be Audra?) who I cannot speak more highly about. She’s so incredibly knowledgeable and helpful. For example, I added a break check to my routine oil change appointment. She could have easily told me I needed new brakes, rotors, etc. instead, she told me the exact thickness of the brake pads, and even guesstimated that I wouldn’t need to replace them until after my next two oil changes.
Highly recommend them!!

Had my first experience with Firestone this week for a general inspection and oil change - I was pleasantly surprised. The staff was great and extremely accommodating - specifically Audra and Zane.
Will be sure to return.

Audra and her staff did a fantastic job! She was very knowledgeable and understood exactly what repairs needed to be done on my 1998 Toyota Camry. They were able complete the repairs sooner than expected, and I was back on the road. Thank you Audra and Team!

The staff I worked with were friendly and answered all of my questions. I was able to schedule an appointment for tires, brakes and an oil change easily without having to wait forever. I highly recommend them!

Very helpful and professional. I needed my car fixed and they were able to help with the same day service and they did a really good job. It was done right. I love the way they treat the customers and I will always bring my vehicles here.

Employees were very friendly and while doing an alignment check noticed a crack in the right rear suspension knuckle making the vehicle unsafe to drive. They were quick to notify me of the issue and I am glad it was caught as it could have been a much bigger and more dangerous issue had it gone unnoticed and unaddressed.

Amazing staff, knowledgeable and warming. They also work very fast and efficient. I was blown away with how fast they serviced my vehicle. I would trust them with any service and will be coming back to them as my main vehicle servicing providers.

Excellent services and amazing staff. Will be coming to them for all my vehicle services. They worked so fast and efficient and are very welcoming. I highly recommend this location and this staff’s skillset to aid you in any issues or maintence one would need with a vehicle.

William & his team are awesome! I bought a used 2010 Honda CRV online from a company that sells & delivers used cars. I'm not going to say their name, but you know what company I'm talking about. Upon delivery, I took it for a test drive to make sure everything was in proper order. I noticed it was out of alignment, but that repair is covered by the warranty that came with the vehicle. As far as I knew, that was the only issue.
I took it to Firestone Complete Auto Care and I'm VERY glad I did! William & his team noticed several things that if went unnoticed would have become a major issue in a very short time! The lug nuts being barely screwed on that would have come loose, possibly causing a wheel to fall off. The virtually brand new brakes slapped on top of beat out rotors.
I have a young son & I'm a very over protective father. Having a vehicle that is safe is of the highest priorities. William & his team gave me that peace of mind.
I would most DEFINITELY recommend Firestone Complete Auto Care for your vehicle maintenence needs!

I am really happy with the Thornton Firestone, I highly recommend them. I had a lot of issues with the Brighton store and went to Thornton to get my brakes replaced ( that Brighton wasn't capable of). Thank you so much Thornton store👏👏

Very helpful in ordering the tires ahead of time and quick service on the day of the appointment

Been coming here for a while whenever I need to get tires rotated or replaced. The staff are always friendly and work efficiently.

One of the few places open on a Sunday. They were happy to get my car in right away to fix the tire leak.VERY friendly staff and customer service which is everything! The prices are also unbeatable. I highly recommend this location!

Really awesome experience!! Fast and reliable and extremely friendly costumer service!!
Good me good with the jokes and messing with me I loved it!!

It’s was amazing they got us in very fast, and they helped out really well Audra was amazing with costumers

Jake and staff were amazing! Took great care of my car and didn't feel like they were pushing unnecessary suggestions at me.
Will definitely continue car maintenance here!

Quick, fast and friendly. Thankful for them wanting to save me money as well.

Audra was very helpful and made everything quick and easy.

Audra and Billy are always so professional. They are so kind and the whole team are wonderful.