Verizon

Had to replace a phone. Shanna did an outstanding job assisting us with this undertaking. Was it cheap? Absolutely not but we got what we wanted and are happy with our purchases!

Great service. Knowledgeable. Delivered my intended results.

My phone stopped working and I needed a replacement asap as I was flying back home. They didn't have the phone in wanted in stock, so Daryl left the store and drove to another store in a different city to pick kne up. I returned the next day to purchase the phone. That was amazing service and I really appreciated it. Great guy!

Awesome experience, sim died and they fixed on the spot, easy. Highly recommend

The reason I've advised I won't be back is because I'm here on vacation I'm from Missouri. I've had good experience with Verizon but this representative was Great. Your customer service over the phone is HORRIBLE. When your phone is not working & you cannot get online it is EXTREMELY FRUSTRATING that you are FORCED to chat only vs reach a representative. Your prices should result better customer service over the phone! After all you are in the phone business. Had I been alone without others with service it could have been tragic. It's detrimental to your business to keep the customer relying on our phones which I do but Verizon needs to adequately respond in more areas. If you could chat you would. Customers don't want to hold for long periods of time they too would rather chat & to someone knowledgeable that they can understand. ALL customer service with ALL industries lack the service we deserve for the charge but cell phones should lead the pack in maintaining customer service & most including Verizon continue to frustrate their customers. Lastly quit asking us to complete surveys if you are NOT going to consider the response & improve. Customers are NOT interested in wasting our time anymore than the companies are willing to go back to running their business for customer satisfaction vs JUST the bottom line. Smart companies CAN reach quality customer service while keeping a profitable bottom line. You must need more people like Shanna in the offices vs at the front line. That said we need more like her at the front line too. I've met only one other similar to her & about 20-30 not close & TERRIBLE.

Excellent visit to upgrade iPhones. Quick and friendly service.

Excellent service,Shanna is quite knowledgeable about every product.

This store is the place to go if u need a friendly face and help getting a new phone! Daryl is amazing. I have gotten my phones and tablets from him for years! You can't go wrong!

This is the store everyone should go to! The staff was so helpful and understanding to all my needs! They helped me save money on my bill that other stores missed. Awesome people I will only be going here from now on!

I was at the Rice Lake Verizon store inside the Cedar Mall to receive help with an app on my phone. The store manager Eric had the problem fixed in under 5 minutes. Eric has helped me out before in the past and is very knowledgeable, helpful and polite every single time I’ve encountered him! I highly recommend him to anyone needing help or looking to purchase a new device!

Ben was great! Helped get the Samsung tablet with windows. I wasn't sure what I wanted but he understood, headed me in the right direction! So happy I went there!

Excellent service, no small talk. Just straight to why I was there. Much appreciated!!

Was very helpful and answered all questions we had. Even went out of his way to go to another store location to get us a second phone rather then ordering it and having to wait a couple days!

I’d definitely go back for any tech support or anything else I would need. They noticed how bad of shape my banana phone was in and got me hooked up with a new one. It was pretty busy and they still got us out of there in timely fashion.

I am older, and my historical experience with phone dealers has been, for the most part, frustrating and confusing. BUT Eric was great today! Very knowledgeable, helpful and friendly. Thanks Eric!

Excellent service thanks to Shanna.

This is the best service I've ever had at a Verizon store! The clerk was super nice, knowledgeable, and helpful.

The service at the Rice Lake, Wisconsin store, in the mall was the absolute best. I was provided options for my new phone and accessories I wanted. Will definitely return to this store for future service and phone needs.

He took the time to find out what our needs were and made sure we were satisfied. Helpful but not pushy. Great experience.

Excellent service and very thorough with the setup of both new phones! Will definitely recommend them to others.