Centerline Collision - Willow

Just picked up my Avalon earlier today and I must say that I am very impressed with the quality of the work performed and the communication from Joe P. and staff as the repair work progressed. When I picked my car up, Joe even showed me photos taken during the repair process and described in detail the work performed. The level of customer care provided is at a level rarely seen these days. I can't recommend Centerline highly enough. Keep up the great work!

My previous body shop closed and I was frantic when my SUV needed repairs after it was hit while parked in a downtown garage. My insurance company suggested Centerline and after reading the reviews, I had them schedule me for an estimate. I was shocked when I learned that the tech, Tyler, performing the inspection would also be responsible for repairs. You don't get that kind of knowledge from the dealerships or the "chain" shops!

During the inspection, Joe also came out to take a look at my SUV. I expressed how irritating it was that the sensor on my back bumper was continuously beeping like I was going to run over an entire playground of preschoolers ever since my vehicle was hit. Joe, being from a Toyota loving family as well, got down on the GRAVEL and was able to pop out the sensor so I didn't have to get driven insane while I was waiting for my repair appointment!

Seriously, these guys are amazing. From Mandy at the front desk being so upbeat and ready to chat when I walked in the door to the day I picked up my truck - Tyler offered to stay a few minutes so I could pick up my baby same day - this was hands down the best experience I've ever had with vehicle repairs.

Tell your friends! I know I did.

I've now used Centerline Collision on Willow twice and have nothing but good things to say! Staff was kind and professional during all phone calls, estimate appointment, drop off appointment, and pick up. It was a breeze to work with them and my insurance company, and I will definitely recommend them to anyone needing auto body work.

Center Line did an amazing job helping me every step of the way with my vehicle after being rear ended. Matt and Joe kept me updated and informed. I wouldn’t take my vehicle anywhere else. They are great at making you feel important and not just another name on a piece of paper. Hands down the best customer service experience I’ve ever had.

Our experience with Centerline was excellent from start to finish. Everyone from the front desk staff to our estimator Shane was wonderful to work with. Accommodating, efficient, professional, and high-quality, I would highly recommend Centerline to anyone looking for top-notch vehicle repairs and service.

I had an excellent experience start to finish. They communicated well. Provided me with all the details. My van looks better than ever and on time. Great experience. Would highly reccomend.

Centerline Collision on Willow is the best ever !! They had my repairs done in less than 2 weeks and they were kind and pleasant to work with. Tyler especially was very kind and went above and beyond for me, their kindness was so appreciated and my car looks beautiful !!

Centerline did a fantastic job once again to repair my vehicle, they are fair, friendly, courteous and do excellent work

Vehicle had to come down after an incident where someone hit my vehicle. Talked with Joe through the whole process and he was very understanding with the situation I was in, as was I with him. Car was gone for all of 3 weeks. It seemed like a long time, but it was well worth the wait. The car I received back was driving better than the day I got it. It was almost hard to believe it was still my own car. Was very thankful to have the guys down there work on my car, and cannot recommend them enough!

Had a great experience at Centerline thanks to Joe!! Damage to my car happened months ago (front and back end), but parts were difficult to come by, and he kept me informed the whole time. We waited until all the parts came in so I wasn’t in a rental for months. They took less than a week to fix everything up and Joe kept me in the loop! Even went out of his way to find a bracket locally that could have taken up to two months to come in when ordering from the dealer. So appreciative of him and his team and their kindness. (((: Would recommend to anyone!!!

I had to have some pretty extensive body work done to my vehicle and the place really came through. This was my first ever experience dealing with all this and they made it extremely easy on my part. I actually went to the wrong Centerline Collision, but they still took me in the same day to give me an estimate where all other places were not able to get me in for an estimate until several weeks later. Everyone is aware of the supply chain issues when it comes to vehicle parts, but they were still extremely upfront about the turnaround time on my vehicle. They were 100% honest with me in the fact that they would not be able to get me in for quite some time, however, I still scheduled an appointment with them and they stayed communicating with me throughout the wait period to let me know when the needed parts had come in. They were extremely professional, beyond helpful and very understanding of the situation I was in. I would definitely recommend Centerline Collision

So far they have been very helpful. My car goes in for bodywork October 30, I hope the service continues.

Phenomenal customer service! Matt J. was outstanding! I never had to call and inquire about the progress. Every few days he would call and leave an update on the progress of the repairs. The car looks brand new! Great work and true craftsmanship at Centerline! Very thankful and very pleased!

Never thought I’d post a positive review of an auto body shop but these guys were great. Communicated with me throughout the process and took thorough care of my vehicle. Will recommend to friends + family.

Centerline repaired my company vehicle after it was involved in a hit and run parked on the street in front of my workplace. We took the vehicle in for an estimate the next day and Joe provided an estimate for the work to my manager by the following morning. The damage was fairly minor but required a replacement of the fender trim which was on backorder. They scheduled my repair for a few weeks later when the part would arrive.
When we dropped the vehicle off they estimated and it would take about 2 days, 2 days later it was done and shined up sitting in the parking lot when I arrived looking almost brand new again.
They did an excellent job matching the metallic gray paint and I could not find any overspray, fish eyes or paint lines anywhere. They even took care of some of the stone chips in the front bumper for me. The exterior of the vehicle was clean and shiny and the interior was even cleaner than when I dropped it off. Joe and the crew at centerline go above and beyond with customer service and quality of work. I would recommend anyone needing body work done give them an opportunity.

This is the best place to take your car! They do not upsell at all. I came because my bumper was out and they did not charge me at all to fix because they only spent a few minutes on it! Prices are reasonable even if they do take it in. Please ask for Joe! I even came back again and they fixed it another time. They are amazing and take your car here!

I scheduled an appointment to have an estimate done on my vehicle which suffered some damage on the passenger door. I met with John. He spent alot of time reviewing the damage, photo documenting, pushing and pulling, asking alot of questions about how the damage happened. We went inside to review his thoughts and discuss next steps. He clearly explained the process and was totally transparent about costs.
The repairs has not been done yet so, I will update this post after they are complete.

This company was wonderful to work with. The customer service was beyond great (meaning that she kept me updated every 3 days about my body repair). I expected the repair time to be at least 3 weeks, it was less than 2 weeks. They did a fantastic job. I highly recommend this company. Thanks Centerline for GREAT work!

Had a great experience at Centerline Collision. Joe was so helpful and great to work with, and they made my very dented car look good as new. I can’t reccomend this place enough!!

These guys are awesome. From start to finish, they even helped me schedule my estimate when my insurance claims rep had no clue. Professional, responsive, meticulous, and my car looks perfect, especially since they washed it for me too. Don’t hesitate choosing Centerline.