Lids

Got a customized hat while waiting to fly out. Not only did he take time to understand the request he also helped other people while letting me look over the settings before customizing my hat (multitasking and not letting them wait)!

You could tell that he's knowledgeable on the products in the store and had experience with the issues that could occur during making the order. Hat came out perfect. He even wrote the settings we used down so I could make another custom hat (as a gift) in the future. I'll definitely stop by again!

Very unprofessional to ask a potential customer “what do you want?” When asking if they can look around five minutes before closed.
1. You’re in an airport. Clearly your customer base is going to come from around the world at odd times. I can guarantee very few look up your times of operation.
2. I can guarantee an experience like this will be remembered. Very sad.
3. Thankful for our Lids back home with AMAZING customer service.
4. A simple “sorry it’s too late” would have sufficed versus the hateful attitude.

Rude customer service at 8:00am on a Monday. The fact that I did not want the shopping bag created an issue for the shop attendant.

Extremely rude & misleading with prices. Also, using foul language is extremely inappropriate- do better Lids.