Verilux Inc.

Don't let negative feedback from people irate about the shipping issues during the pandemic. By now we all know that it isn't the fault of companies and things are much better now.

MUST HAVE in winter (especially if you’re in a northern country like I am). I purchased this light to support healthy sleep hygiene and I noticed a difference in my quality of sleep by sitting with the light in the morning when I wake up. The difference was noticeable within the first days of use, and only progressed the more I used it. It’s become a sort of medical device that not only supports my mental health; this wonderful happy light has proven to also support my pain management, as the improved quality of rest results in stronger tolerance for pain.

That said, I would like to share my experience with the company when I had an issue with my light. I had hoped to find a way to get a new charger. The quality of the product itself is great! Just had a little bump and I reached out to the company to see what could be done to get my light therapy going again. Well, the response was expedient (excellent customer service). The company asked me to send them the details from my original purchase and they would get back to me.

Amazingly, as soon as I sent the information requested, customer service informed me that the company would be sending me a new light! I darn near cried because I wanted my light working again so badly. This is a great company that values quality of service as much as quality of product. The product is of high quality. Can’t believe the price I paid for it… almost felt like I robbed the place when it arrived after my original order.

Love this company and product so much I used my American account to send Verilux Happy Lights to loved one. It’s the kind of gift people don’t know they need until they have it and then wonder how they ever lived without it. My mom sits with her light every morning while she does her makeup (I was kind of wondering her secret to upping her makeup game).

Thank you so much, Verilux, for your outstanding customer service, and for providing a product that has improved my quality of life in the way that it has

I bought 4 of the Alba Happy Lights and actually really like the light. However, really poor supply chain, customer support and product quality drops to one star as it has been very frustrating. I bought 4 and only received 1. Support acknowledged this and said I was getting the rest but then only received one more. I raised again and no response. After a few pings they said it was on back order and more would be in week following. Nothing and no follow up after pings. Also, the power cord piece broke, it is flimsy and not well made, so my light doesn't work. It's USBC but special model. I also brought this to support to get help on and radio silence after multiple pings.

UPDATE: I believe in companies being able to redeem themselves. Verilux promptly sent me a replacement for the broken unit and refunded me for the items not received. I'm raising my review to 3 stars given the product is good and support rectified the issue (partly).

I will never again order from this company. My order was place on November 28. It is now December 15 and still no tracking info. I have emailed the company twice with no response. I purposely ordered early to account for shipping delays, but this is well beyond anything I am experiencing with other companies.