AT&T Store

Jordan I believe her name was did an awesome job. We were there almost 2 hours bc it was me and my dad and our business line and we added my girlfriends line all got upgraded phones and 2 Apple Watches and she kept our payment almost the same. We left with much more than we expected and we had a complex situation and she just nailed it. Thanks again. We live in Waterbury Center but we always make the trip to Williston to do our big upgrades and have gotten the same service from several people there over the course of a few years so we keep going back.

Quint the manager of the store is my kinda people. He has gotten to know/recognize me as Karen. It's a welcoming place for me to visit or call. Most people probably dread both needs but NO reason to at 121 Conner Way AT&T store.

We just witnessed what I believe to be the most patient multi-tasking person I have ever seen in the service industry. His name is Quinn at the AT&T store in Williston. He was so patient and helpful with everyone in the store including his trainee. The guy was literally waiting on 3-4 customers at a time and doing an incredible job with all. If only all service people had the personality of Quinn. AT&T has a gem in him. I hope they know that.

If I could rate a 10 I would , the representatives I worked with last night to talk about getting a new iPhone , they were friendly , had great personalities and made it a comfortable experience! I wasn’t expecting to walk out with a new iPhone 14 pro max , but the two store reps , made it happen for me ! A huge thank you to the representatives in the Williston store . I’m so happy with my new phone and even happier with the experience.

I had to get a new phone last week and worked with Quinn and just wanted to say what a professional he is. He was not only very knowledgeable, he handled multiple stressful customer service situations while I was there with patience and kindness. He made an annoying task a pleasurable experience!

I purchased a new phone from AT&T and spent over an hour on the phone trying to get it set-up with no success. I went to ATT and Quinn, the manager was helping another customer and was very polite and acknowledged me and asked my needs. As 2-3 more customers came in, he did the same and handled multiple issues at the same time, constantly being professional and courteous. He was able to help me quickly and efficiently and saved me hours of frustration and trying to figure out all the complexities of what I needed the phone to do. If you want great customer service, this is the place to go.

Isabel was awesome associate to help me all my iPhone issues. She a go to person

The Williston AT&T store has an amazing staff person there named Quinn. He is very knowledgeable in tech matters, business matters, human relationships and was able to handle a myriad of people with their various problems to solve over the course of 3-4 hrs that I was there, he was the only one on duty! He was getting my new phone setup but the people just kept coming in and interrupting. He should be given an award for incredible skills! No one got mad or caused stress for the rest of us...

Had a great experience, special thanks to Quinn and Isabel, you were both a pleasure to deal with and very knowledgeable!

(i'm stealing an earlier review from another customer as my experience was identical, but i'll add in some of my own experience.) The Williston AT&T store has an amazing manager named Quinn. He is very knowledgeable in tech matters, business matters, human relationships and was able to handle a myriad of people with their various problems to solve over the course of the approx 2 hrs that I was there. He was the only one on duty! I was in a super time crunch, so when i walked into the store and saw several customers, i quickly thought I may not be able to get my problem solved that day. I figured i'd have a long wait until he could even help me. I'd only been standing there a few minutes when he addressed me and asked how he could help. Very quickly I realized he was helping us all.... at the same time. He should be given an award for incredible knowledge and SUPERIOR multi-tasking skills! No one got mad that he was helping us all simultaneously, and no one seemed to feel slighted or neglected at any time. He never missed a beat as he bounced from one customer to another, keeping us all satisfied. I think it's because we were all impressed on how he could meet all of our needs at the same time and do it SO seamlessly, without forgetting where he was at with any given task/cusomer. Quinn's skillset is VERY RARE in todays market, and AT&T is lucky (and so are his customers) to have him here. If you want to grow your customer service in the right direction.... you need to have other AT&T customer service people watch Quinn in action and take notes!

I’m not sure what a previous review was referring to but I was assisted by a gentleman named Mark and he was extremely pleasant and helpful getting my wife and I new phones. This guy was a rockstar as he was the only store open out of 4 others in the area and he was by himself helping two other customers at the same time. Great multitasker and though he seemed a little overworked he was patient and explained everything to us and other customers clearly. Throughout our visit he was giving others waiting updates on how long the wait would be and apologized about the circumstances and never once complained. I honestly don’t think I ever had a better experience at an att store before. Thank you and we love our new phones!

This only gets a 5 star because the gentleman Mark was extremely helpful and patient. He was the only one working and although it took over an hour to get to us he was still respectful although drastically overworked and in desperate need of some rest and food. Hopefully corporate realizes they need to have solo workers close the store to take breaks before someone get seriously hurt working in this store.

By the way this was the only store open in the area even they though we’re all listed as open until 6pm today. I’d be willing to bet mark was the only one working at AT&T all day today throughout the district. Whoever their district manager is needs to figure it out or just close on Sunday entirely.

*****CUSTOMER SERVICE ROCKSTARS*****
As I was currently going through some issues with Verizon, I decided to stop to our local AT&T store. I walked in the door and was instantly greeted with a smile. After explaining my current situation they both showed 100% sincere concern to helping me resolve my issue. They went wayyy above and beyond to help me 📱 📱. They happily spent the better part of their day getting me all set up with my 5 new phones, trade ins and switching my numbers. They lowered my monthly payment over $200 a month! They didn't try to up-sell me or pressure me into any services I didn't require. They should both be commended for their knowledge and their top notch customer service. Moving forward I will Not go to another store and I will NOT work with anyone but one of them. They have restored my hope in the cell phone world after all was lost. Kudos to the two of them, I truly hope AT&T realizes how lucky they are to have them.

I can not thank Dann and Ashley enough for all of their help.

I can and will 100% recommend this store and these two to everyone. 👍💯

Williston, VT AT&T store- There was only one rep working and he was helping a customer ahead of us when we arrived.
He did a great job assisting multiple customers in a timely, calm and professional manner. Clearly knew what what he was doing and processed our upgrade efficiently.

110% Recommend this place. Outstanding customer service and very responsive. Our issue was of an urgent nature and we were able to schedule an appointment with the store manager for the same day we called. When we arrived Dan K and his team were able to quickly identify, address and resolve our issue. We walked out of the store with an awesome new phone within the hour. I was very impressed with Dan's knowledge, understanding and command of the technology, and also with the way his team worked together to make this a smooth and efficient experience. As a bonus the store is very conveniently located right off of I-89 in Williston. Highly recommend.

So I did some late night shopping at the Williston AT&T store looking for an IPhone 12. Brian was a HUGE HELP! Found the phone I wanted to get my son, in the color he wanted it in, had it shipped direct to my house! Answered every question I had! It’s because of Brian I am still an AT&T customer! And why I will do my shopping at the Williston store! Thanks Brian for all your help and I’d like to wish you and your Family Happy Holidays🙂

Quinn was very helpful and patient. His knowledge of the different products was evident. As the only person working he ensured everyone who came in was spoken too while assuring us with upgrades. Very positive experience- thank you Quinn!!

Fantastic help from Jason, Rebecca and Dan with our phone purchase and transfers to new phones. We were a challenge with older phones and time limits with our experience. They took the time to assist us and with the upgrade for 3 new phones, including one VERY old phone transferring from an android to an iPhone. Lots of multi-tasking to help us all at once and patience when it mattered the most.

They (Dan)took the time to assist when a sister store fell through with transferring the old phone to a new platform and made the effort to get it done right. (Over 3 hours!) Dan kept a level head with the adversity he faced while helping us. Great attitudes and friendly service. Highly recommend this store and their staff!

Had a really good experience with Quinn. He was super helpful with getting me a new phone and setting it up. I will 100% go back to have him help me if I have any issues. Patient, informative, and just wonderful. Thanks Quinn!!

I went to AT&T in Williston, Vermont today. Jason F was my associate. He helped me so much with information about my account and my insurance plan. I was able to replace my iPad and get two new phones with ease and a smile. We had a pleasant conversation whilst waiting to sync both of my new phones. This is my second visit to this store and will likely continue business in this location. Thank you so much you guys. I couldn’t have asked for better service.