A.H. Furnico, Inc.

I have had this shower for 6 yrs. It had one part broken and he sent it to me right away. I have recommended this shower to other people and I tell them that it is a little bit aggravating to put together. I also tell them to price out someone building a floor, walls, shower doors, etc and usually it is a minimum of $5000 and up. I am very satisfied with the product and the price or i wouldn't recommend it. Thank You

Excelent costumer service, one part was broken and two days after the replacement was on my front door, shower is really nice have to many gadgets for the price.

Product is awesome! Customer service exceptional! Super fast and friendly!

Great!

I purchased a unit about 2 1/2 yrs ago and I am happy with it. The customer service is excellent and replacement parts are available. I would recommend to someone looking for an alternative, effective way to install a shower.

Bought a shower in 2018, have had problems with the valve assembly for the past 3 years. The company wanted me to pay for a replacement valve assembly, even though the unit is still under warranty. Ben, the contact person said we installed the valve upside down and that's why it failed. If he is correct we would have had to install the whole shower upside down. Go figure???

Ordered a shower Enclosure and received it broken. Contacted the company and ended up in a dispute on whether the shower was shipped in a crate since I did not receive a crate nor did the bill of laiding call out a crate, instead stated cartons. AH furnico refused to file a claim with the shipping company even though they acknowledged they removed the crate in transit, instead said if I wanted to work the process they would sign the paperwork because they were too busy to work it.

Additionally, the Company suggested I attempt to sell the shower personally, or asked if they could sell it and have me meet someone to drop it off. Overall, very unprofessional handling a shipping error and now I am stuck with a broke shower.

UPDATE: Upon request, the Company offered a refund as mentioned below, but only after I purchased a crate and shipped it back. At that time I contacted the shipping company and initiated a claim on AH furnico's behalf because the company flat out told me they do not have the time to work with the shipping company. I forwarded the claim form to AH furnico who signed it and instructed me to claim the amount I paid, not only shipping. Overall the customer service has been horrible, with AH furnico never reaching out to me with updates, only me calling for weeks on end and having to act on their behalf. I have a broken shower in my garage for months and have requested partial refund or any resolution but only met with roadblocks. Sadly I believe the product is well built, but a shipping complication that damaged the unit led to the company REFUSING to take any ownership in the entire process, instead only saying it would be unfair for them to have to pay for shipping, a crate, or even partial refund.

Would avoid at all cost, product might be good but appears any follow up customer service is non existent. I should have read the company reviews prior to purchasing.

Placed an order for a toilet flapper on Monday.
Was supposed to be shipped on Tuesday afternoon. Called on Wednesday to confirm,
was told they didn't ship on Wednesday because they were to busy on Tuesday. Said they would ship on Wednesday expected to receive by Friday or Saturday. That never happened. Paid $35 which is a rediculus price for a
A plastic flapper that lasted less than 2 yrs. Next time I will buy a toilet from a reputable company. Been without out the use of the toilet for over a week now. Luckily we have a second toilet to share with the rest of the family! Get in line in the morning !!!

I emailed the company to ask for a specific part and I quickly got a reply that they did have it and how much it would be for part and shipping. After I submitted payment I emailed back and got no answer. After 2 days I emailed about the status and Ben stated he was backed up with orders and would ship it the next day. 7 days later and two emails, one of them being ignored, he finally got back to me and stated he didn't have the product. He then said he would refund me same day, which hasn't happened. I had to file a claim with PayPal. Stay away from this company!

Edit after Owner reply: Everything that the owner has replied with is 100% a lie. First email he told me he had the product and then a couple days later said he was shipping product. He never mentioned relocation of warehouse until 10 days later, after multiple emails back and forth. I eventually got refund the next day, only after i filed a claim.

I ordered the se-2020. They did not send the shower base or the lid. Waited 7 more business days for it to arrive. Once it did arrive theres no flex pipe for the drain. Plumbing was already done to there exact specs online for a flex pipe. I call to complain and they say just hard line it in. Like it's that simple. I would not recommend this company.

Do not buy this product! The unit looks nice but the parts are junk. Fan barely blows, radio does not work. Recommended plumbing is a joke! Instructions were are non existent and videos contradict written instructions. Of note looks like employees are putting reviews on site to make the scores higher. Customer service was good until we needed missing parts and were told we had to pay to overnight them otherwise it would be a week to get them. Very disappointed!

Pro: It is a nice looking shower. It sprays water and hopefully only where it is supposed to. Customer service was great. Con: Save yourself money, time and nerves. Do not buy this. It is the biggest pain in the neck to put together and install. I think I may have no friends left at this point. We are not inexperienced diyselfers. We remodeled a whole house including a bathroom, installed a kitchen and all plumbing and appliances. We have framed. Done drywall. l
Laid about 2500 sq.ft of hardwood floor, and built a whole addition to the house. Nothing was as frustrating as this shower. Missing parts, terrible instructions, the actual nightmare of the assembly, adjusting the plumbing to work for this, the unbelievable number of trips to home depot for the plumbing and it simply feels flimsy. I also believe the drain is wildly inadequate. After all this drama I just took my first shower and I had about 1 min 30 seconds of showering time before the pan filled close enough up to the location where the walls and the pan meet to make me panic. This drain has never had clogging issues before. I am unbelievably annoyed over this product I cannot even express my frustration. The time and money I wasted is nothing in comparison to the fact that I finished the flooring and the tiling around this shower and I now cannot do what I should have done in the first place without spending more money and time: trash it and do it right with a traditional tiled wall and shower pan. The cool look is not worth the aggravation. By the way, I am European and I have seen these systems executed well.