Extended Stay America - Indianapolis - Airport

My husband & I checked in to this location ~ zero complaints, staff are definitely a BLESSING, room is up to date and very clean. We are extremely happy with this location.. We originally came from the rockville road location ~ which was a complete disaster.. We decided to relocate to the airport location and it turned out to be a BLESSING! My boss referred me to this location & I am so glad we followed her advice. Oh, and there's HOT WATER!! 👏🏻👏🏻

Honestly feels like home here. My fiance and I stick to ourselves so we rarely hear/see drama. The room is big for the price. I see so many reviews complaining about everything and honestly they should be happy to have a roof over their head at this price especially in Indianapolis in this economy. I'm grateful to have this room because without it I would be homeless 😌. Staff members are kind and understanding. Every hotel has issues and the staff here are always making sure the issues that do arise here are taken care of as fast as they can be fixed.

Judy, Sam and Lataja are super sweet and friendly. I won't lie the beds are the most comfortable but that's out of their hands and the quality of service completely compensate for that. The rooms are pretty spotless when you first walk in so you know house keeping is working hard. Overall wonderful stay would stay again.

I loved it. It was homey which is what we needed because we lost our place and wqs in between places. They were super sweet. Plus there's laundry literly downstairs and the gas station at the end of the road. Rooms had kitchens which felt like college

Clean rooms and daytime workers are really nice. The front desk lady Judy has always helped me and been pretty good to us. Everyone is pleasant that works here.

Stayed here for a few nights. It wasn't the most luxurious place to stay, but it is an incredible value. Judy Greer checked me in and out, and she was absolutely delightful.

Sam, the GM here helped me check into my new room. Today was by far the best experience I’ve ever had at an Extended Stay. 🌟🌟🌟🌟🌟If you're looking, come here instead of the one down the street. I stopped by there twice to ask a few questions before booking because I work in the area. They didn't give me nearly the same quality of service so, they lost my business at that other location after speaking to two separate individuals on different days. Thank you, Sam!

The ladies that work at the front desk are amazing and they care about their guests!

SERVICE IS A 4 AND NOT A 5 DUE TO BOOKING OVER THE PHONE AND THE PERSON NOT BEING TRANSPARENT ABOUT FEES AND DEPOSITS. I only found out at check in. That's why service is a 4. However that person does not work directly at this location. They are just an agent.
ADDED A DETAILED VIDEO I TOOK AS PROOF OF ROOM CONDITION AT ENTRY. It does have some *spicey* choice of words. However it is a good look at what a single queen sized bed suite looks like and what you may get if you book. The WI-FI has been fantastic and that's without paying for "better wifi," as you have the choice. We're also on the 1st floor though. The TV has had no issues either, and has some decent channels to watch. You can see there are dead bugs in the light, however, we haven't had nor seen a single bug anywhere what so ever. I did notice that there are small bait traps in the cabinet above the microwave. I am being 100% transparent with this review, and my experience. I am literally still in my room the date I'm posting this. Some chipped paint, loose drawer handles and loud vent exhaust doesn't bother me. There's no violence, loud parties, drunk people, or the like.
Absolutely fantastic so far! We've been here 2 weeks so far. Any issues we have had they take care of immediately. There was a constant smell of smoke in the hall so they performed room checks to find out who it was, and this was beyond appreciated due to the fact we have 2 kids who have asthma, and have a toddler. We don't want smoke around them at all. So it was greatly appreciated. We stayed at the ESA in Park 100 and had an amazing stay there as well, there they had actual blankets, unlike here. There are no bed bugs like previously reported. I came in with camera rolling and video'd every single thing. The ONLY thing I didn't like was the fact that they give you a sheet to cover up with, no actual blanket at all. Plus after booking over the phone we arrived and only then were we told about a deposit. That is it. Otherwise, the rooms aren't what you'll get at the Marriott Hotel. They're decent rooms though. Hotel staff can't prevent others from making a mark or two on the carpet, and then you getting the room after them. Kayla was absolutely amazing and extremely helpful. I just walked down to specifically ask her name so I could make sure to name her here. She deserves so much from ESA, and I truly hope to see her grow with them. She is the type of employee that any employer would beg to have. Sam the manager was fantastic as well. She made sure all was well with our room and ensured us that during our stay we would be taken care of. Which was absolutely true. We have had no issues with changing bedding to get new clean bedding, getting toiletries or any other needs. Kayla was the one who always made sure we were satisfied each and every day, and when Kayla was off, Sam was in her place. These two women deserve recognition, because the entire time and even now- Kayla is out there making sure customers are taken care of, but she's putting her heart into it. Kayla and Sam should be making amazing money, but I'm sure they're not, when those two are the reason for the business here, and why people are returning to stay. GIVE KAYLA AND SAM A RAISE. Also, for it being off the interstate, and our window practically being right next to it, you can't hear the traffic nor the very low landing planes.
I truly hope this 1) helps someone, 2) gets Kayla and Sam better pay because omfg those girls are saints and 3) helps clear up any confusion about the place. Xx

We are still currently staying here due to housing shortages, and have been here since last September. The $100 wasn't an issue for us, although for some I can understand why it could be an issue. We got it back so no issues with that at all. The staff is friendly and we've had no issues with any of them at all. We love having the full sized fridge and two burner cook top. Our room is fine. Generally we clean it ourselves and purchased our own vacuum cleaner as we feel that being long term it is up to us to do our best to keep our living space as clean as possible, considering we also have a lot of our electronic cookware and cooking utensils that would make it difficult for staff to clean around. There are trash rooms on each floor for long term guests to take their trash to so that staff doesn't have to be inconvenienced by trash being set out by our door every few days. The only improvements I could suggest would be to let long term guests know where trash rooms are located on each floor so that the guests can take their own trash out to those designated areas so as to not clutter the hallways up with trash bags. Which in all fairness hasn't happened in several months. Most long term people know where the trash rooms are located so there's been a sizable reduction on our floor anyway, of trash bags being set outside doors. There is an in facility laundry room as well, of four washers and I think 6 dryers, maybe eight. Those take debit cards for our convenience and this is great bc we do not have to go to a laundromat to wash our clothes. The laundry room is well kept and pets are welcome here. We have found our stay here thus far to be overall way better than some of the other hotels around. You can also opt to have higher speed internet which the cost will be added to room cost but its a great option to have if you need to have a stronger WiFi for business or gaming. The rooms are dated, but honestly, who cares? The service is great, the hotel manager is a great guy, and the staff is very helpful. Their breakfast is muffins and breakfast bars with coffee and hot water for tea or hot chocolate. But this isn't the Hilton, so I don't expect a fancy continental breakfast. Great place to stay while you're trying to find your forever home, or here on business for a few months. There's not a whole lot of decent eatery places in the general vicinity, but there is a family dollar down the street and a Kroger's not far down on Kentucky Avenue and Mann Road. There is a Waffle House however and it is really good for a greasy spoon restaurant and easy on the budget. This area may not be the best, but it has been cleaned up from when I used to do armed security in a different hotel chain in this area. The staff is very good at identifying problematic guests and those type of guests get asked to leave if caught doing anything nefarious. Five stars for diligence and doing their best to keep their guests safe and comfortable. Five stars for service, and five stars for taking care of issues (leaky faucet) in a timely manner. Also, they do offer cookware and plates and eating utensils when they have them in stock. I brought my own as I'm picky, but its good to have that option for people who do not have those kind of items with them. The "nasty" smells a previous guest mentioned is generally from people cooking and not everyone cooks the nicest smelling dishes. And you do occasionally catch a whiff of "skunk" but again those who get caught smoking said unnamed plant are asked to leave. Unlike some of the other hotels in this area, I have not seen any drug deals going down in the parking lot or loud music being played out in the parking lot. Most guests are friendly with each other, but generally keep to themselves. So no one is knocking on doors bothering other guests. Again, this isn't the Hilton, so I don't expect 5 and above star service. The prices work great with our current budget and I am just grateful to have a roof over my head, friendly and helpful staff and a bug free environment.

Did not know about a $100 security deposit until I got to the hotel, not a problem for me but some people it will be. They say it is because of smokers smoking in rooms and possible room damage. I do not smoke so no worries for me 🙂 Also took pics of room damage when I checked in so I would not be charged and made the host aware of this fact upon checkout. They do have a small breakfast available, muffins and coffee when I stayed. All in all, is a pleasant place to stay at a reasonable rate. I would stay here again.

First I would like to tell you that I usually do not give reviews either I like a hotel or I don't if I don't I just won't return. I have stayed in many because I traveled alot for work. I have stayed in a few extended stays before but never extended stay america I'm in indy. And I have been here for about 2 week room is clean and it has been quite working long days. But I will have to give credit where credit is do there is a young lady here name is Kayla very helpfull always great you with a smile 😃 and always there to help. I'm enjoying my stay and the way she treats guest makes me forget I'm away from my family thanks Kayla for all you do

I find this place amazing, wonderful, loving and beautiful. I decided to live here for good. No other contemporary hotel is measured to American extended stay.

It beats up the expectations . I love this hotel more than anywhere else

My Family has stayed at this location several times in the past decade. We have had some issues in the past but the staff this time were extremely friendly and considerate. We were accidentally booked for the wrong number of rooms ( more than we needed) and they were extremely helpful in getting those additional rooms refunded. Our stay was ended sooner than we planned on due to the fire but it was no fault of the hotel. Our unused days were refunded and the staff were compassionate and helpful in getting everyone out of the hotel safely under the circumstances. The room was clean and adequate for our needs during our stay.

The room was clean and comfy except for some dust on the tables and TV. I didn't care for the location, but it was a great value for the money. The staff were nice as well.

I had stayed at this location for the first time and it was one of the best experiences I've had in a long time the rooms were clean and the housekeeper (I think her name was Amy) was a great help all around I would say a o out of 10

Judy and Sam are the best help whenever my company checks in. They have our rooms ready and our special amenity requirements are always met. The hotel is a nice and quiet place to stay and they make our whole stay 10x better.

Layla was working on my two week stay. Alot of times a Sunday isn't exactly vested by personal at other hotels and I travel a lot.... This Sunday I went to the front desk for assistance on a few small details that basically were a comfort request as far as food and condiments go and Layla was attentive and immediately there to help anyways she could. My whole stay has been extremely worth while and to expectation as far as all staff involved on a day to day basis. The cleaning ladies could probably not talk about their entire life issues in the hall for over an hour loud enough to hear it through the walls....every...day...that would be my only complaint on this location...but the staff otherwise is awesome. Even helped me deal with scanning documents and a fax for free out of common courtesy. I would definitely stay here again.

I love it. Big room with a full kitchen. Nice sized washroom area and clean. They even had pots and pans, utensils, and such at the front desk. The staff was great. They had been extremely busy the night before and my room was still spotless. I will be back soon.

I slept here 2 nights arriving on a Friday night and checking out on a Sunday. I was in town to see Aaron Watson at 8 seconds saloon close to the speedway. This is a good hotel to stay at if you have business in this part of Indy. The rooms were clean, shower hot. The grab and go breakfast was sufficient. The staff exceeded my expectations- very friendly, always willing to help. I would def stay here again if I am ever in Indy.