City Automall

Go see Mo Jatala at City Automall for your next car. He was so patient with us when we had lots of questions and were undecided. A genuinely friendly person really makes the car buying experience less stressful. We checked out a couple cars and ultimately left the lot with a new 2024 Equinox.
So, if you're looking for a new ride, I highly recommend a stop at City Automall.

Rob in the Ford service department took great care in advising me on maintaining my vehicle. I had a little concern, he had it checked, verified with the technician I’m ok and had an oil change performed quickly. You’re in good hands with him and Tyler at Ford.

I bought a Hellcat Redeye Widebody off City Automall, my all time dream car, and my first time buying a car overseas. The salesman I dealt with was Zachary Ott. Top bloke who made everything super, super easy especially since it was also his and the dealership’s first time selling a car internationally. He was super friendly, and it became pretty clear very early on that helping me out and making a somewhat daunting process as easy as possible was his number 1 focus. I thoroughly enjoyed my experience with City Automall, and to anyone looking to buy a vehicle whether your local or overseas, give these guys a go. I will definitely be coming back in the future for my next car!!

Came here and my guy Bryant hooked me up from begining till the end. I can't remember the owner or the boss's name but he was really cool and helpful also. I bought the 2023 Chevy RST with the big bad 6.2 engine. This truck puts a smile on my face everytime I hear that exhaust fire up. They had it on the show room floor nice and shinned up. Plus they are one of the few that honor the General Motors employee discount. I will definitely be buying my next vehicle from this place.

They did a great job with all aspects of the service with my Ford F-150

From Sales to Service....Outstanding!! We've been Ford owners for 25 plus years and this dealership is one of the best!! Highly recommend!

The individuals in the service department at City Ford are really exceptional people. They really go above and beyond to make sure customers are satisfied and that things are done right. I've had nothing but good experiences with them and would highly recommend them to service your vehicle.

An exceptional customer experience is almost extinct in today’s world. The art of in-person sales with a smile, guiding a customer at their pace, and not the business pace, is very hard to find. But yesterday Jo and I found it alive and being nurtured in Columbia Indiana. Thank you from both of us! You are truly service with a smile and thoughtful in your approach.

Making a large purchase is already fraught with stress, then add trying to do it 2 hours away from home and you have all the ingredients for possible failure. Non the less, your team has a great recipe, from you and Jeff, ending with Charles in your kitchen to finish the job like fine dining. It was very much appreciated, and it made buying the new truck that much more satisfying. We are glad we made the trip.

Ale & Kylee were wonderful! My first time leasing and they both made it a great experience. The car was detailed while we went through the paperwork. Unfortunately, the detail was a rushed job and could have been better. Other than that, 10/10.

When it comes down to customer service and satisfaction Joe Payton is at top of his game. So if finding a good dependable used car with low mileage and at a reasonable price with exceptional service is important. Then Drive out to City Auto Mall and ask for Joe Payton!!

This ole girl is 7 years old....she got a SPA day recently at City Auto Mall (Chevy side) and looks and smells brand new!
City Chevy checks even checks cabin filters during "detailing"....if you suffer w.allergies it could very well be time to change yours out. Kudos to Andrew for a job well done!

City Ford service writer Rob, and their technician Bob have been helping with a particularly hard to diagnose and fix issue on my truck. While the repair has taken a while they have been excellent in providing updates and working with my schedule and providing me a loaner vehicle. Would definitely do business here again.

The service department did an amazing job. I had limited time before my next appointment. Everyone from the advisor to the tech did everything they could to get my vehicle repaired so I could leave on time. Very much appreciated!

Fast and professional 👌 😎 🙌 👏
I have all my services and modifications done here. Great work.

Travis and Mo were great to work with. When a woman goes in to buy a big vehicle, sometimes they aren't taken seriously. These two understood what I wanted and I drove out of City Ford in a new Bronco Wildtrack (hot pepper red metallic), ready for summer now for sure. Thanks for all the help! I will be back again 🙂

First of all, all staff at both City stores are awesome. Very professional and great communicators. I had my truck recently serviced and repaired at Ford. Tyler the service advisor was great to work with. Dalton in parts had everything ordered and at the shop in a timeless manner. Brandon the technician got my truck running better than ever! Highly recommend if you are looking for the best vehicle maintenance and customer service in Columbia City.

We have always had great service from the service department.

Brian Bowes did an excellent job of taking care of the issues with our car and had the work done in a timely fashion and kept in contact with us.

Great service
Great service rep too! Gave me information on what checks and service are coming up on milage

Always a great experience! The service team is very compassionate and professional. They are honest and do not upsell. Keep up the fantastic work!