Keyed In LLC

We have used Keyed numerous times. Latest two times Roy installed a door lock on our sliding glass door. It was a simple as sending a photo of a our door and a few days later he installed a new locking sliding glass door on our back deck in about 10 minutes. Last week one of our tenants was accidentally locked out, I called Keyed Inn and they had the door open in about 15 mins from the time I called. They are very fast and responsive and have excellent customer service.

Roy and his team are outstanding. We've had him out several times for different issues. He installed specialty locks and helped us out in a jam when we our dog-sitter was locked out of the house due to a faulty lock. These are the kinds of folks you hope you never need to call, but are happy to find a company with this quality and reliability when you really need them.

I cannot recommend Roy and Keyed In, LLC enough. We locked ourselves out of our house on a Sunday afternoon with Redskins tickets on our fridge! We called Keyed In, LLC and Roy was over in a flash. Before I knew it, he had the door opened, the lock and doorknob replaced, and he was even caulking over a small screw hole from the old fixture to correct the cosmetics. This guy is seriously the best and we made it to the game for the second quarter to see the Redskins win. Highly recommended - best ever!

Needed the lock replaced for my condo's mailbox. I contacted them on a Monday, gave them the information they needed Monday night, and they were able to come over Tuesday at 9:00 AM (texting me late into the night to schedule it). Very timely, which was very nice. They ended up having to give me a more expensive lock, but they discounted it to the price of the original quote, so that was great. Good to work with.

When my apartment was broken into, Shay (Keyed In personnel) was amazing. He was very professional and very quick in the response back to me. Within the first day I knew that they were there for me. Amazing service.

Shay is very professional, knowledgeable and courteous. Speedy dependable service. Not cheap, but worth the expense, believe me.

I had been having trouble with my garage door opening. They're came and replaced what I had. They did a terrific job and the service was terrific!

Unfortunately I do not believe the company is of the same merit as it had in the past. I used a Groupon to purchase their services to install a lock that I had bought previously. I called and scheduled an appointment and advised of the Groupon purchase per the instructions. The groupon was for $80 worth of services (I paid about $30 for it). The technician came and told me he wasn’t aware of a Groupon and that to install the lock the best option would be a “home installation,” which would be another $90 out of pocket all of a sudden. I inquired to see if there were any other options since it wasn’t a brand new installation, but he said he really wouldn’t make a difference. He was in and out in 15 minutes and advised the labor came with a warranty (i was told lifetime). Since September the lock has now become loose and the door consistently jams. I called back to see if they can come out. They are advising it will be an additional service charge to come out and that customer parts aren’t covered by warranty. Even if it was, per my receipt it’s saying a 90 day warranty, as the gentleman over the phone recently pointed out.

Bottom line, if you have to use them please ask for the price in advance and what it all includes. Due to their misrepresentation I will have to call my bank.

They significantly overcharge for parts being used. A "commercial grade" deadbolt was installed on my gate about 6 months ago and it's already starting to have issues.

$250 to simply access apartment door

This company employees were very unprofessional, they charged me for a haul away and left trash everywhere not to mention the cracks around my doors letting air in and running up my electric bill....