The Bruggeman Agency, Inc. American Family Insurance

Josh was easy, timely, and professional to talk to, both on the phone and via email. Our rates had gone up and he was able to get us new Home and Auto policies at competitive rates that saved us some money. The transition was seamless. It’s very nice having a local agent we can depend on.

Josh and his team are easily the most professional and straight forward insurance company I have work with. His services are top notch and most importantly Josh is very responsive to requests or information needed in a timely manner. I would highly recommend Josh and his team at American Family Insurance

Christopher was fantastic when helping me set up my policies. He had the answers to all my questions and was quick to assist when I needed it.

The Bruggeman office was wonderful to work with! Working with Haley made switching insurance companies easy. She was very knowledgeable and patient as she took time to explain every coverage, recommending the best and most comprehensive coverage I could ask for from an insurance company. This office will take care of your every insurance need- Auto, home and even life insurance. I highly recommend you check them out!!

Josh and his team have been a fantastic resource for me. As an insurance agent myself I've found that as much as we'd like to be a great fit for everyone that isnt always the case. There are circumstances that sometimes prevent me from being the best option for some clients, when that's happened Josh and his team have been so wonderful to work with. I love knowing that clients I've referred over are well taken care of. He has a bilingual staff which makes his office very convenient for a lot of my referrals.

I appreciated SO much Josh and the team saving me cost when I switched over from my other provider. They were honest and let me know that I was getting good coverage, but they were also able to save me some extra money. I knew very little to nothing about my insurance plan that I had, but when I switched, it was explained clearly and understandably to me. Great Customer Service!

If I could give 10 stars to The Bruggeman Agency, I would. I had a interesting property that needed insurance coverage and i was struggling to find a company willing to insure it. One call to Josh and he immediately went to work on options for my property insurance needs. Ultimately Josh and his team provided an option that was perfect . Josh’s professionalism was on point. I would and will definitely use them again on my next investment.

I hold American Family Insurance Agency in the highest regard as far as customer service goes. You folks are top notch. Whether by phone or email, I get the information and answers I need in a prompt and courteous manner. Josh Bruggeman you are the best! Thanks again!

Josh Breggeman is a 3rd generation insurance agent and is very knowledgeable in the insurance industry. He knows the products available that are perfect for your needs. He and his team are very dedicated and they offer 1st class customer service. I am very happy with them. Thanks Josh!

I had an amazing experience at The Bruggeman’s office. Alicia Rivera was very professional and extremely helpful. She answered every question I had and made sure I understood everything. She provided great customer service and would highly recommend this agency to my family and friends.

I have been with Am Fam and the Bruggeman Agency for several years now. Josh and his team have been phenomenal to deal with. It’s great to have a team that places customer service as the number one priority again. It seems like great customer service is harder and harder to find these days. I had some payment info lapse after some CC fraud and promptly received a call from the Bruggeman agency before my coverage lapsed. I was previously w a different insurance company when the same thing happened and found out they had cancelled my policy and I had been driving around uninsured for 2 months.

Josh and the fam are great people! Went to change over my insurance and he straight up told me it wasn’t worth to change to them at this time. Love the honesty, as a manager myself that’s what I would do as well. Would tell anyone to try them out!

Josh and his team have been extremely helpful; they are quick to answer my insurance questions and genuinely care about helping their customers and their families. If you have any questions or need a second opinion, give them a call. I would recommend them to my friends and family!

I’m so happy I made the switch to the Bruggeman agency. The staff is professional and has always been easy to contact. I spoke with Haley who was a pleasure to talk to, listened closely to all my questions and provided options that I didn’t know I had available.

I have been fortunate to know Josh and his crew for a couple of years. He is always giving with his time, and eager to help and educate people in order to help. He, and his crew, are professional, caring, and personable.

I received exceptional customer service from Alicia Rivera! She was very polite, professional, and caring in resolving my questions and concerns. I will recommend this agency to anyone I know without any hesitation!

Had a great experience with Josh. He was able to provide competitive pricing while also offering us all the coverage we needed for home/auto/umbrella. Highly recommend.

What a professionally run business! Every time I step foot in the Bruggeman's office building I am greeted with a warm smile and professionalism. I definitely recommend Josh and his team to anyone in the Tri-Cities and surrounding area.

Josh and his team have been very professional and helpful in keeping our insurance needs up to date and relevant to what our needs are.

I recently protected my family by getting life insurance with Josh Bruggeman. He was very knowledgeable and explained it all in detail. I also have my home and autos with his office. Friendly staff!