M&T Bank

I've been a longtime customer and Andrew Bacha of the community Plaza branch is by far one of the best customer relations professionals I've ever met. As a Salesman myself I can appreciate good service and that's what Andrew delivers. With his prompt attention to detail, and his professional manner, he was able to turn a bad situation into a good one! I've always recommended M&T bank., But ,moving forward, I will specifically recommend, as well as refer Andrew most assuredly!!

This has always been my go-to bank. Lines move quickly most of the time and the employees are helpful. They are respectful to the elderly and the disabled. Just make sure to make an appointment beforehand if you need to talk to a representative behind a desk.

I never had a more pleasant experience at any bank period, A+ service, friendliness, lyndsay was the best I ever delt with in 25 years of dealing with banks thank you so much on my new loan lyndsay!

This is an actual branch very friendly I was greeted upon arrival and helped right away Thank you

I've been with bank for years. Never had any issues. Great, Customer Service.

I had very good customer service experience here, I have so far no complaints.

Very helpful staff great cust service

I almost stop to come this branch from last 3 years but whenever I come last month and got service from TINA Meyers I start to come this branch again. She is very helpful and treat customers very well.

Long line, wasn't greeted, and all employees avoided direct eye contact with people in line. Only two active tellers at 1PM....

Customer service is lacking! Seems like the reps in the cubicles are only figure heads when it comes to trying to appeal a dispute! They can send emails, faxes, etc but apparently get no replies from the parent company…which mishandled both of my disputes! Sad to say I’m considering leaving this bank after 32 years of what used to be great service!

If I could give this branch a zero in customer service and understanding, I would. My 76 yr old mom has an account here, but had FRAUD and they did the worst non comprehensible thing. This woman lost all her funds in her checking and saving due to FRAUD. No monies, the point is they charged her for opening another account, ordering checks, and etc. I work for the fraud deparment at another bank for 10+ yrs, the right thing to do is to help by not charging. She is a victim!

Very rude and condescending woman works here. There was a mix up with my money and she didn’t even explain why it was taken out correctly and had the nerve to treat me like a child for not knowing any better. called m&t and they helped clear it up and were generally more patient and kind and even gave me my money back. Don’t go to this bank if you want you and your money to be treated with respect.

Horrible service. I don't use this location for a reason but since I've had so many bad issues recently at the bear location we went to this one. Then they had to nerve to not process a request to wire my money that was in my account u till they talked to the other location since we normally don't use them and had to nerve to say we'll my manager wants us to ask about this since you don't make transactions at this bank, even though it doesn't matter why I'm using there bank... and they wonder EHY I NEVER US THERE BANK... they slowed up thisnwire transfer all week to the point I just had the wife drive all the way to the middletown location to get real service and get it done... im just about read to leave m&t bank all together after having to deal with these locations..

Terrible customer service in most branches. Arrogant customer service reps.
Sub par account options.
Took well over an hour to close accounts.

Very poor customer service. Opening an account was a nightmare. The lady had an attitude and full of herself. Tellers seem to be ok.

Very rude ... Make you wait , won't acknowledge you ! Act like there busy!
Stay away !

Went in to open a checking account. Wasn't acknowledged at all. Sat inside for 20 mins until I walked out.