U-Haul Moving & Storage of Crystal Lake

Loved this place. They helped me and my fiance when we were trying to figure out where a check was. They were very helpful with the information they gave. U-Haul in general gives you the best price for storage and moving. If you do a truck and trailer, you get the best price rather than only getting a truck from another company

Everything was great. Smooth check-in and drop off. Everyone was very nice and polite. Hands down best rental experience I’ve ever had! Thank you!

This location actually cares for the customer and provides a great/friendly experience renting equipment.
Also, they maintain their vehicles well. We rented from a nearby U-haul provider (Ormsby Motors) and their truck rode horribly. Rented a similar vehicle at this location (10ft truck) with 80,000+ miles, and it road like a dream compared to the other location’s vehicle. Clearly they are doing the service they tell corporate they are doing here!
Used them twice now, and will definitely use them again next month.
Check in & out is a breeze with the service oriented staff here as well.

Good team, great managers, friendly, helpful and they go far for their customers. I miss working there, would love to go back.

This location was great with excellent service, and great personnel. But the company online check-in system was awful. I will never use that again and will recommend no one do so either.

I had an emergency move out situation and Paul, the manager, was very kind and helpful with both my truck rental and my storage unit. I have never rented either and Paul and his staff were very helpful with both! I am glad I chose to store my belongings with them!

Fantastic rental experience! Jason provided excellent customer service. The entire rental process was seamless. I recommend this uhaul location, 100%!

It had been twenty years since we had rented a U-Haul and we didn't remember a thing. The two gentlemen working at the desk were very kind and friendly and patient with answering all of our questions. A young guy even showed us all of the controls (lights, mirrors, etc.).

They pulled the U-Haul up to the office for us so we didn't waste paid time walking.

This is a good U-Haul location for the selection and pricing. We looked at a different U-Haul location that didn't have all of the sizes the Crystal Lake location had and was much less reasonably priced.

All in all, would highly recommend. Overall, it was also 1/6 the price of hiring movers and a much better experience than I anticipated. The cheaper option also became the less stressful option because of Crystal Lake U-Haul.

Would give 10 stars if I could! :)

I had a little mix-up on my end with the equipment I was using. Three gentleman at this location: William, Paul and Nathan were total professionals and very helpful to me to get things straightened out.

I’ve used this location 2-3 times for different hauling needs and have always been more than satisfied with their service. Appreciate you guys.

Friendly and knowledgeable staff. Clean trucks and storage areas.

William Bonilla and his staff were extremely helpful and excellent to work with even though I didn't have a reservation. These are are great and efficient and helped me get on the road quickly. I highly recommend the Crystal Lake U-Haul!

Always friendly. Units are clean and secure. Owner of multiple units here over many years. Currently have 2 rented while writing this review.

Super friendly. It was quick to get in, rent my truck and get moving. Drop off when finished was quick and easy too. Best uhaul experience I've had.

Have rented from this location and have received consistent good pleasant service. Enough people on staff who are courteous and helpful.

Stopped in to buy a hitch and Brandon was super helpful and even assembled it for me. Great, friendly service.

Always quick to help and get you set up. Get my propane refilled for my Weber Performer also.

Great service!

Great quick friendly service and reservation was confirmed and kept. Thank you!

Wow. The best customer friendly service. Thank a lot for your service.

Janet was very helpful and a pleasure to speak with!