Coastal Getaways

Nice vacation home rental website. Owner is very professional. Excellent communication and very nice properties.

We stayed at 6B Kendall rd, york beach maine.
The house is awesome, has beautiful views, plenty of room for our kids and grandchildren.
All the comforts of home, and a short walk to short sands beach.
Also has a gorgeous wrap around porch.
Loved being at this beach house, and Jan was great at getting back to is us, with answers to our questions.
Thanks, from Joe & Maureen Gys

Jan and his entire staff are always helpful accommodating. Great inventory of seasonal and year round rentals.

Great people.

I made a reservation in February through VRBO for a family vacation in August. In May I got a form notice saying the reservation had been cancelled. When I called Coastal Getaways to ask what happened, they said the owner had decided to use the property. I said, "But we had a reservation," and was told that the owners don't receive the money until the rental begins, so they don't feel an obligation to the renters. So be aware of this before booking! Coastal Getaways also told me they'd find me another rental, but it's been 4 days, and I haven't heard back.

BEWARE!!! Booked through VRBO and they canceled the day before the trip took my money and refuses to respond to myself or VRBO about my refund. Now it is being handled by FRAUD. Beware of this company they seem reputable but obviously a company that refuses to refund almost 1k or respond about it is fraudulent.

The customer service for this company is outrageously bad. It would take a half an hour to explain the details of my experience. I tried to book a trip on Airbnb. No one would respond to any of my questions or confirm my booking. I spoke with a manager, I believe his name was Yan, and he gave me his word that we would have a specific week for my family. He then didn’t confirm my booking, despite telling me numerous times that he would, and someone else eventually booked the week. I talked to him on the phone four times. All he had to do was just confirm my booking. I also tried to book it on the phone, and he refused to do that. I have never written a negative review about a company before, but this was an exceptionally bad experience. Despite all of this Yan didn’t seem to understand that he did anything wrong.

Jan, who was supposed to respond to me, also didn’t respond to Airbnb requests or direct emails for over a week. It got to the point where I questioned whether or not this was a legitimate company.

After not keeping their word to me, and wasting so much of my time, they offered me absolutely nothing. Not another week, not a slightly discounted rate, nothing. This was one of the worst customer experiences of my entire life