BankFinancial

Went to Bank Financial on Larkin about an issue we were having with our account. Met with Mathew S.
After reviewing everything, he was able to resolve our problem. He was courteous and professional in dealing with us. Great customer service thanks to Mathew!

Love that they know your name and face love the personal greetings they give kids love the snacks they leave out especially my kid

Not bad. Not great, but not bad

Beware of Bank Financial!!! I was a joint owner on all my step fathers accounts for over 10 years and he passed away on March 16,2017. A week later I started paying some of his bills from our JOINT CHECKING ACCOUNT and went into the Joliet bank the next day to close out the safety deposit and was informed that they locked all of our accounts!!! I asked why and they informed me that my step father had a mortgage loan through them and he was the only one on the loan. So what!! I am a JOINT OWNER ON THE ACCOUNTS FOR OVER 10 YEARS!!! I asked will they pay the checks that I had written the day before and Noreen informed me they would not. I then spent over 5 hours on the phone with Ford for his car loan, city of Joliet for his water, Att for his cable, and Chase for his credit card to explain the situation and pay them over the phone out my own personal account and hope they wouldn't charge me for the checks that were going to be returned.They all understood and no none them charged the fee. So I get a call 4 days later from Noreen informing me that some checks are in and do I want her to put them threw. What? She told me 4 day earlier that they wouldn't. I said no. Then she asks me if anyone is living at the house and have I started emptying it. Who asks that? He wasn't even dead 3 weeks. Anyway with what we had in our accounts that they were holding and what he owed on the mortgage if we were to pay off the mortgage we would have only owed around $70,000. The house was valued at $200,00. I then preceded to get the house ready to put it on the market. My 24 year old daughter suddenly passed away on April 17, 2017. Our world went in a tail spin. We still continued to work on the house and wait for our lawyer to give us letters of office. They came in May and I brought them to the Joliet bank. I them waited 5 days for the hold to come off. It did not. I then called and spoke with Mary Tritsis and she reviewed the documents and said I guess I will let them take the lock off. What?? You have a copy of the will, the death certificate, and letters of office what more do you want. I put the house on the market for sale by owner and sold it within 18 days for $200,00. Four days after closing I went in and closed all accounts. So now not only does Bank Financial not have our accounts but they no longer collecting interest on the mortgage. How stupid is that? Good going Bank Financial. I called 5 other banks and all said they would never hold JOINT ACCOUNTS. I want everyone to beware of this bank. No other bank would do what they did.

Wouldn’t refer anyone to bank with them