LaFontaine Ford Grand Rapids Parts

Great place to buy a truck or car have purchased several from them. Pat is the best!

Don’t get your vehicle serviced here, try another dealership if you’re forced to go through a dealership.

A while back I was charged almost double for a battery replacement. There was additional service on the vehicle, so I didn’t really notice the overcharge, but when I asked if the price on the invoice covered all of the repairs the tech nervously said something along the line of “Oh you’re right, I’ll take care of that” and preceded to cut my bill in half. That could be taken as nice gesture or an honest mistake, but I assure you it felt like a situation where someone felt that they were caught in the act of something and tried to make up for it. Insult to injury, They didn’t pull up the vehicle I had to track it down in their lot. When I found it the new battery was dead because they had left the lights on.

Recently, I had a vehicle on their lot for several months awaiting a back ordered part. This is not their fault. However, when I finally got my car back after the repair, there was evidence of mice in the glovebox, potentially in engine bay and standing water in the trunk, submerging my spare tire. Additionally, my tires were flat and oil way past change date. You would anticipate these issues from a car sitting on a lot for several months especially the last 2 are a given. However, I was astounded that they didn’t put in even a minimal effort to clean my now trashed vehicle or acknowledge that it wasn’t exactly ready for the road. I confronted them as politely as I could on the situation and they were dismissive. Another insult to injury, when I pulled into my driveway (5 min drive) another check engine light came on. They were also dismissive of this.

I don’t want to trash a business online. However, it can be intimidating to find a reliable place to have your vehicle serviced and hopefully this saves someone the headache.

Do NOT bring your car here to be fixed !! My car has been in this shop for 4 months waiting to be fixed from a fender bender accident that happened 7 months ago . Very slow and very unprofessional the manager yells at you when you just call to check on your car . Has not put my car as priority . Still waiting another month for them which will probably be even longer as they keep giving me the run around and blaming insurance company when I have proof from insurance they have received money to fix my car . Never offered a rent a car nothing just screams at you for calling for an update . Worst place ever !!!