Building Trades Federal Credit Union

The customer service has always been great at the maple grove location!

I have been with this Credit Union for over 30 years, and it's always been a good experience. Just recentlyI needed a quick transaction done, and they pulled some strings and got it done for me. Thanks

I always have the BEST experience with Building Trades Credit Union. They have been my bank for practically my whole teenage life until now (about 10+ years now). Applying for a loan is easy and stress free. Everyone from the bank tellers to the loan specialists are extremely caring and professional. I look forwarding to many more years with BTCU!

We had an amazing visit and CJ was the most helpful salesman. If your looking for great customer service this is the place.

I enjoy going to this bank. The tellers are all so easy to speak with.

Always great service

Easy, friendly, helpful

Max was very helpful. Will recommend this to my family

Very helpful, friendly staff. Wish I would have found them sooner!

Poor customer service. I have called and had no one answer the phone. I do the option to get a call back and get no call back. Online services poor. I have to go into the bank to have an online issue fixed or I have to call them. Customer service poor. I have banked with this bank for at least 10 years. It used to be a more personal experience. Now it’s not. I know others who bank here and they are saying the same things. Step it up building trades.

We had fraudulent activity on our account. Building and Trades does not help you with this. They make you cancel your cards, call another # that will do a "investigation" It takes at least 10 days to find out weather you will get your money back and at least 10 days to get new cards. You should not have to deal with a 3rd party company to do a investigation and get your money back. Building in Trades should be doing this for their customers . It is not a good feeling to see that your card information has been hacked and you call your back for support, to hear "We don't handle fraudulent activity, you will have to call another # and they will help you. I was beyond shocked that they could do NOTHING for us. A lot of banks can print you a new debit card on the spot. Not a option at all with Building and Trades. Its 2022 there is no reason there should be a lot of hassle when something like this happens. Extremely disappointed and looking to bank elsewhere.

I think the Building Trades Credit Union are a bunch of thieves. I received a letter two weeks ago telling me that they’re going to start taking money out of my accounts because I haven’t used them. I went to close them I had $50 in a savings account and $50 in a checking account they gave me $25.