USPS Chanhassen Carrier Annex

When you walk in there is a bell there behind you as your facing the counter. It's to be rung to get a customer service representative. Doug was very helpful. This location will take already postaged packages, however this location is a delivery center. They don't sell any thing here.

Very adequate staffing. No wait time. Unparalleled service!

So helpful! I had a complicated situation and it was all hands on deck to make it right.

Very nice people and very helpful

Awesome staff! Very helpful.

I would love to give them five stars, however past experiences have been super frustrating and difficult to work with them on. However, today there was a person who came out when I rang the bell and she was amazing. She was super polite, listened to my concern, helped me, and even called someone to help me with what she couldn't fix right then. I feel like she really went as far as she could to fix my issue and was happy to do it. She is a keeper. I just wish I knew her name.

Edit 9/9/19: called to get clarification on a few things/originally to complain but talked to JUSTIN and he was so incredibly kind, nice and helpful when I spoke to him on the phone, he helped me figure out what had happened. Review adjusted accordingly.

Put a hold on my mail and instructions were I would pick up my mail at my post office closest to me. I go to pick it up; my mail isn't there. The postal worker in the Chaska PO called the annex for me and a supervisor there said no mail for my address was held, at all. What's the point of putting your mail on hold if they don't hold it? Absolutely awful. Now I'm going to be getting calls because everything likely got returned to sender.

I have lived at in this neighborhood for almost 25 years. Years ago, the mail service was superb. Today? Not so much. Other than a few very reliable carriers that work in this office- thanks Bryan and Randy ! (Randy now retired)), this place is a toxic, perpetual train wreck- and has gotten really bad ever since Randy had his accident.
My biggest beef is carrier pick-up. Before Bryan took this route months back, I would get picked up maybe 50% of the time that I requested it. Approximately six different characters (and talk about some really bizarre, un-motivated folks) all shared in the train wreck.
Thank goodness for Bryan when he's working. On his days off though, count on not being picked up. This place is BEGGING for fresh, new management.

Called me at 4 and left a msg, called back at 4:20 and they repeatedly hung up on me I can only assume so they'd insure leaving at 4:30 when the facility closes. Pretty rude as I am sure they could've assisted.me in less then ten minutes and they asked for a phone call back. Very disappointed.

Package wasn’t delivered multiple days because the carrier could not be bothered to walk around to the front door and ring the door bell to get a signature. The package was in the carrier's hands, walked all the way to garage door to drop off one package but then pauses and decides to leave with the other package that needed the signature. I came out of the house to try to catch the carrier later the same day at the mailbox, the carrier saw me but just drove right by. The next day I get a note in the mailbox that they missed me because I wasn’t home and to schedule an redelivery. There were multiple opportunities to deliver this package (ring the door bell). This is beyond frustrating, if people did their jobs properly, no one would be complaining.

My experience with shipping to an apartment has been TERRIBLE here. The carriers have failed to deliver 3 times with two of my packages. The first time they claimed it was delivered but my front office of my apartment even confirmed no delivery attempt was made. The next day they listed it would be attempted to deliver again. Keep in mind my packages didn't require any signature and if they did, my office signs for the residents. The next day they didn't even reattempt to deliver as they said previously. They instead had listed that the "addressee was unknown" and they shipped it straight back to where I bought my packages from leaving me unable to even reship them. My other package that was supposed to come had been sent to this place and instantly was sent back to amazon for a refund before they even tried to deliver it. My apartment has the Luxer One system and a office that is open nearly the SAME amount of hours a day that this place ships by. There should have been no issues, they could have given it to the office, put it into the package room as every other normal delivery service does or at least send it to the local package pickup center. Now the packages that I had ordered for my brothers birthday were gone, unable to be reshipped but they have the audacity to attempt to charge me additional fees for shipping after this. Horrible delivery service and ruined my brothers birthday.

Unfortunately there isn't a 0 star option. The female "supervisor" was very unprofessional and unethical with the way my case was handled. Wolf was able to calm me down after she so rudely hanged up on me after scoffing "ugh" because i caught her in her lies, changing up the story over and over again. I should have read the reviews before ordering something that would have been handled by USPS. I never knew such misconduct would take place as i am also a person who deals with orders at my current job. I understand i only get 200+ orders a day and they get MANY more, I would understand if they admitted it was their mistake and apologized but none of them did they were all argumentative and talkative. The "supervisor" was also shielded, i was told they were very diligent with their job. Even professionals make mistakes and own up to them, im only 20 years old and feel more mature than the management here even tho i was only able to speak to the supervisors and no managers. I am irrelevant to the company. Hopefully the district can put some accountability in this place since I've already contacted them. Have fun dealing with my new case 🙌🏻

I moved from one home in Victoria to another, I have never had such bad mail service. I get about half of the mail I should get. I know this because I have informed mail. When I try to talk to whoever answers the phone at the Chanhassen annex, they say there is no problem and they are rude to me. I had a package mailed to me and the person who sent it got a "delivered to our mailbox message". We never got the package in our box. They say they will check into it every time and never call me back.

Do not be fooled by the 5 star reviews left by employees. The mail service from this facility is absolutely THE WORST. They constantly delivery the wrong mail to the wrong houses because they are sorting it wrong and after multiple complaints over multiple years, they are still doing it. The management of this facility needs to be fired.

I have repeatedly had mail delivered to my box that belongs to my neighbors. I have had bills never delivered to my address and incurred late fees from creditors due to non-payment. I signed up for Informed Delivery Service so I would see what i should be getting. As of today I am missing a Discover bill and a $600 check that were supposed to be delivered Feb 5. I will be going to the Annex tomorrow to ask for an explanation. Do you think I will get my mail? I'm not hopeful.

Awful office. I have had hold mail issues, and when I complained they blamed me. I had packages returned as "refused" and "address unknown", and was told by a manager at this annex that the carrier said my apartment was "unoccupied." Now, I have a premium forwarding order in place and they forward a little bit of mail, but the carrier complained my box is full and is now holding my mail - and claims the forwarding order "was cancelled". Strange it is cancelled but I still get mail on his days off. The manager at the annex again exonerated the carrier, and told me "you can pick your mail up" despite my being out of the country. Awful, awful, awful service.