Wiese Plumbing-Heating & Drain

Hot Water Tank went out at Rental Property on a Thursday Night. Submitted a Claim with Dominion (Homeserve). Wiese was out next morning and replaced the tank. Communication was great! Very fast and efficient. I felt the need to post a positive review because after reading all the negative reviews I was very skeptical. The only issue, which wasn't Wiese's fault, Homeserve only allows $1000.00 for replacement and Wiese's contract is for $1,400.00, so we did have to pay $400 out of pocket which kinda stunk but hey it could have been worse!!!

Did a great job. And Mia communicated with me through the entire process. County inspector gave it a thumbs up. Good job. I think the technician was Quinn

I needed a water line changed within a very short period of time, the water company has turned the water off due to a bad water line. Wise Plumbing has addresses the situation within a timely manner. Their plumbers Dave and Dave were very professional and very good at communication. I appreciate your work!

Tyler came out to repair toilet & did a fantastic job. Had all parts needed. Let me know he was on his way & showed up exactly on time. Was exceptionally nice; polite & takes pride in his work. He explained everything to me. He is amazing & here’s 1000 GOLD STARS & a huge huge THANK YOU TYLER! You are the BEST!!!

I have Home Serve warranty and I must admit after reading reviews I was sceptical when I was told Wiese would be coming out to clean out our sewer drain. But I'm happy to report I didn't have any problem with Wiese! I found Tyler our plumber to be professional and knowledgeable and he did a great job! Also saw complaints of those answering the phones were rude. When I called the office, I found them polite and helpful. Thank you Wiese and Tyler for a great job!

I’ve used Wiese for 3 water heaters now and I have had a great experience with them each time. Combined with using HSA, my home warranty company, their service, communication and professionalism has helped me through the water heater replacement without any issues. Tim, the service manager, was responsive to my calls and Eddie, the service technician, did a thorough job with the installation and left the area cleaner than when he arrived.

Tyler and Quinn were amazing! They were on time, professional, and extremely informative. I have used Wiese before at my business with much success but this was my first home repair. They were patient and thorough and solved my problem in one visit. I am so thankful for their services!

Technician name Taylor coming in my house he was very very professional and qualified for his job. I recommend this company for everyone

I was leery about this company after reading their reviews, but actually had a great experience. The home warranty company selected this company to repair the furnace at my parents house this week. I was contacted by a nice lady first thing in the morning telling me that someone would arrive 12-4 pm. I received a call at 1pm from Don saying he was on his way. He was very courteous & honest. He explained what was the issue & corrected the problem. Couldn't have sent a nicer man. I'm very happy with their service. It seems like most of the negative reviews are plumbing issues. I wouldn't hesitate to call for heating & cooling.

This was one of the best experiences I've had with home repair. I put in the request on a Thursday afternoon, and received a call an hour later stating that the technician was in the area and could look at the leaking water heater. That is fast service but I was out of town and couldn't get home. They set up an appointment for Tuesday morning, and the technician said I needed a new tank (which it was totally obvious that i did need one). They scheduled an install appointment on Thursday but I had to reschedule due to unforeseen issues. It was rescheduled for Tuesday and Mark the technician explained everything he was doing and answered all of my questions completely. He is extremely knowledgeable and professional and represents the company well. The install was painless and he left no mess whatsoever and I couldn't be happier with Mark and Wiese.

Editing due to Wiese answering another HSA Home Warranty Service call for me- My bathroom sink was clogged and the toilet handle needed to be held down for 5 seconds while flushing. I placed an online service request and Wiese called me the same day I placed the service request. I placed the request Friday, and they were here on Monday! They not only fixed both of by plumbing issues, they also were very courteous and didn't dirty up my house. They even wiped up after themselves and took my trash out. Thank you Tim and Kevin, and Wiese for always giving me top notch service! I'm so sad about all of the negative reviews because I have literally had stellar service every time Wiese has been to my house! Give them a chance everyone :-)

We were referred to Wiese through AHS for a water heater replacement. I wasn't sure what to expect, but was pleasantly surprised. The office was super friendly and helpful on the phone, and worked with my schedule. Water heater installation took exactly as long as we were told, and the plumber kept us in the loop about what was going on (with just the right amount of info--we never got overwhelmed with details). I was grateful that he only turned the water off when necessary, so the installation didn't cause a major disturbance for our household. The basement was left in a clean state after this installation, and the work looks very neat and professional.

This is the third company assigned to my claim through my warranty company. From the beginning, Joyce was very pleasant and was able to accommodate my hectic schedule to get someone out to check the issue. Tim came out to my home on time the day of my appointment, found the problem almost immediately and fixed what was wrong. He was polite and professional and explained everything he was doing. Would not hesitate using this company again.

I had Wiese Plumbing out in response to a home warranty claim. Every step in the process was easy. I submitted the claim as non-emergency in the evening and the office called me first thing the next day to set an appointment. They gave me a 3 hour window. Before arriving Tim called me while he was on his way. He was kind and took time to show me what he was doing/had done. He told me to reach out if there were any issues and they would come right back. I highly recommend Tim and Wiese to anybody looking for a plumber who does things right.

I don't know about other people's negative experiences with this company, but I doubt they had the same guy (Tyler) that they sent to my house. Home Shield dispatched Wiese to unclog our kitchen sink. It was a very stubborn grease clog that had been clogged for two weeks. They were actually the second company dispatched. The first company, came out twice and couldn't clear it with various methods. I also tried snaking it and jetting it with a hose and drain nozzle I bought from Amazon to attach to my pressure washer and couldn't clear it. Tyler from Wiese came out. Tyler was really professional with everything. He ended up snaking it methodically, with way more skill than the guy from the other company, making sure the snake cleared the kitchen pipe to the main, versus through the vent, which I think is where the other guy was snaking. Tyler took his time, cleared it properly, cleaned up everything perfectly, and then gave us advice on maintaining the pipes. Solid work, man. Keep it up!!

Came out and diagnosed the problem then ordered parts. They returned the next week and ended up going way out of their way trying to make a repair without having to cut a hole in my ceiling to reach the pipes. This ended up costing an extra day, however, I really appreciated them trying to limit the damage. Once it was determined that couldn't be done they came back out and cut the hole and did the repair. While they are not the most timely company I do believe they cafe about doing a great job. Andy and Jerry were awesome and I would use them again.

The person arrived ahead of schedule and was efficient and clean with the work. The repair person was kind, knowledgeable and answered all of my questions. The cost was very reasonable. I will definitely use them again if needed. Thank you for the great service.

I'm a HSA home warranty customer and yesterday morning my hot water tank took a poo.....I called the company and they got me in touch with Wiese Plumbing. I made the phone call to them at 7:15am and they showed up at 8:45am - Eddie was very professional and helped with getting my claim approved by 10:30am....Eddie and Mark were back at noon to replace my hot water tank and was done and gone by 1:30pm. Bother were very nice and friendly and took the time to teach me how to relight my pilot light if it every needs done and explain everything that needed to be done. Thank you to the both of you. I won't hesitate to call them or recommend them to anyone. Thank you so much.

I've used Weise a few times now. They're the contractor my Home Warranty Company sends.

The techs are likeable and do a good job. We had one minor issue the regarding their most recent work for us, but they went out of their way to resolve it quickly. Dispatcher/Scheduler/Customer Service person Joyce is especially pleasant to work with - Very good at her job.

Our home warranty had them come out to snake a sewer pipe. Kevin and Tim came out, were both very courteous and professional, and fixed the issue quickly and effectively. They also discovered that some other drains were clogged and went through the trouble of calling the warranty company to add those to the work order to save us money. I am very pleased with the company, and would definitely recommend them to anyone!

Very pleased with my experience. Wiese was contracted through my home warranty company. Scheduled in a timely manner, lady who scheduled was very friendly. Tyler called to confirm they were in route, very friendly as well. Terry was the mechanic, also very friendly and got the job done. Thank you!