Huntington Bank

Aubrey truly cares about every person she comes in to contact with and is always going above and beyond to help everyone. Megan T is so sweet and she is always so positive

I usually never go into a bank just from past experiences with rude tellers. Today however was not that experience. I visited Huntington today for a simple transaction and brought my son in with me. Kaitlyn was phenomenal. Extremely personable and even dealt with my son's humor with perfection. Keep up the great work!

I do a lot of deposits for work so I have been to quite a few branches of Huntington. This is by far the best branch. They are amazing at their jobs and do it with a smile the whole time even when customers are being irrational. 10 stars.

I went in today to make changes to my account. Aubrey was the one who assisted me. She was both courteous and professional and able to complete all my changes . Thank you so much Aubrey !!

I've been with them for almost 20 years

they are very friendly treat you like family .

Very friendly staff. They are always exceptionally nice and helpful.

Very friendly and hospitable employees.

Very friendly staff, will go above and beyond to help you

Friends with benefits $$$ good bank. APR4U

Polite and efficient tellers.

Friendly staff

I have been with Huntington for several years now and I have stayed with them because I find their policies reasonable and their staff very friendly and willing to help.
That was until this morning when the 21st bank manager said very loudly, what my account balance was. Everyone heard and then he started to explain that I couldn't use the temporary atm card I had asked for because the account balance he thought he saw was less than $20. I was shocked that he openly, loudly and rudely addressed me like that, he had not been the one helping me when he interjected nor did he greet me before talking about my money. I had well over $20 in my account and knew very well how the atm worked. Even if I hadn't had the money in my account to use the card he should have been professional and polite.
The rest of my experiences with this branch and others have been fine but honestly i can't believe a manager would be so rude.

In order for this review to make sense, I must go back about 3 weeks prior to my experience that is giving them 2 stars. Three weeks ago I had a document that needed a witness for my signature. Not a notary, just a witness. I was at the Huntington in Heath and the banker there signed it no problem. However, it turns out that the form was an old version still on the government organization's website and they send an email requesting an application on the new form. I figured, no problem, I'll shoot up to the branch in Newark on my way to Kroger, do a transaction with the teller. I believe her name is Kelly and she is awesome and I gave an extra star because of her. While there I figured I could get the document witnessed again. I called in advance to make sure I didn't need an appointment but Kelly answered the phone and said anyone at the line could do it.

While waiting in a very long line for which I have no problem because sometimes banks are busy, I noticed a person sitting at a desk alone. I asked if she could help me while I was waiting for the teller. She came over and I explained what I needed. She didn't introduce herself or seem very happy to be disturbed. I now think I must have interrupted her web browsing. She looked at the page that needed a signature, then asked for the rest of the document. Now, it is irrelevant what the document was, she just needed to verify that I am the person signing it. After looking at it for a while she first said that I would need a financial advisor. I explained to her that this was just a government document and ALL she is doing is witnessing my signature and nothing else. Now, it's at this point I think I fell down the Rabbit hole with Alice and Alice's elevator does not go all the way up. She says, "I'm not comfortable signing this because this section is not filled out." Now, the section she was referencing is the section that has a place for my name and signature as well as the name, signature, and organization of the person witnessing my signature. So, since I had not prefilled out that portion, she refused to witness my signature.

I managed a bank for three years, have over 30 years of leadership experience, and have worked in customer service. I have a high expectation for customer service and even if I had a low expectation, Morgan would have failed to meet it. On the way out I asked if she was the Bank Manager and fortunately she is not because that would be tragic. We are planning on opening an account for my daughter and was given a bankers card two weeks ago when we were there. I came home, looked and it was hers. It quickly went in the trash. If you choose to bank with Huntington and need a banker, do yourself a favor and go to the Heath branch. We have been members since I got stationed her in 2009 but am rethinking who my family uses as a primary bank in this area. If we stay with Huntington, we will not be visiting the Newark branch anymore and certainly nothing that helps Morgan meet the goals set for her.

Not a fan of Huntington in general, but this branch is particularly agitating. They don't recognize or emulate any sense of urgency that their customers have in needing to get in and out quickly, and they also pride themselves on closing their doors on time every day. God forbid that someone could let a customer in at 4:31 p.m.