T-Mobile

I hae a wonderful experience at this store in May 2024, was experiencing a number of minor issues that added together was frustrating. Went in to the store and Loic (hope I'm getting that right man) and Nathan we're not only able to solve my problems but showed me how to ensure they don't recur. These guys were awesome and if I ever have to go in to a T-Mobile branch again I know where I'm going. Five stars. Loic and Nathan deserve raises

Had a very complex issue involving a lost cellphone and a bank who wanted to send verification info to that lost cellphone.

Christian was above and beyond. Very patient and understanding, willing to work diligently with a guy off the street.

It took some doing, but T-Mobile and Christian took care of me
👊💀🍻🚬

Christian, Nathan, Brannon are great regardless of brannons lack of differentiating great musicians. Christian was so patient with my very annoying issue and I can't say thank you enough. Top tier csr!

#Best #socks ever! Christian was extremely #helpful in choosing the right pair for me. Can't wait for the #Christmas #line-up to be released, I'll definitely be back.

Thank you Ali

I appreciate your time and positivity for this early morning. You helped me putting the screen protector and setting up my Apple watch. Awesome

Never received better help at a phone store. Never *expected* to get good service at any phone store, frankly. But the technicians were extremely helpful and useful, and made the experience perfectly painless.

The customer service here was amazing. Brian went above and beyond to explain everything and didn’t give up when his tablet wasn’t working. Even with the obstacles we left with happy our new phones at the end of the day. Thank you Brian! Keep doing what you do!

Went there this morning for a new tablet. Some of the best and funniest employees I have ever met. Definitely recommend this location.

Our experience getting my daughter a new phone and me a new case/protector was above and beyond. The Manager JW and his crew were so kind and upbeat. The whole team was so service oriented and happy. We were both blown away by the great service and fun atmosphere. I highly recommend this location. Thank you!!

Came in to do a # transfer for a new line. Romanel was super helpful! Guy was awesome and helped out so much! And made the progress super easy. Thank you for being patient with me and my girlfriend! Best customer service of any phone service ive ever had !

I’m super impressed with the level of customer service provided by the associates at this location today- especially Amanda. It was super busy and there was a bit of a wait. She had to deal with two customers right before us who weren’t happy that they weren’t authorized on the account they wanted to change. She remained calm and professional despite their arguing. We were next and she helped us with a cheerful and friendly manner, getting our phones and data transferred over in a seemless way.

When my phone stopped working, the staff were very helpful in helping me replace my phone under warranty and setting up my new phone. They even stayed late to make sure the job was finished. Really appreciate their service!

Had to come in to fix my new iPhone 14 Pro's cellular connection. Everyone was courtous and friendly. Was helped by Nathan who was very communicative and helpful the whole lengthy process. It was a busy evening but with an understandable and cooperative attitude you'll get your queries answered and fixed. Highly recommend the team here.

I had a great experience at this Sprint location. The staff is friendly, attentive and knowledgeable. Jason was excellent. He helped me choosing my new devices, explained the plans and the available discounts very thoroughly. I probably wouldn't have switched to Sprint, if it wasn't for this staff. they took the time to set me up even after their closing time had passed. A++++

Very knowledgeable and helpful staff, solved my issue of converting an unused phone into one that could substitute for my misplaced one quickly

Great store and had a great experience there with Joe. My bill was so high and Joe helped me lower down my bill and sold me a new phone as well. Of course a retail store will try to sell you and if you don't want them to sell you that means you are asking them to not do there job. Ask for Joe he will get you the best deal and great experience as well.

By far the best mobile store experience I've ever had right along with amazing customer service. My wife and I came in because she broke her phone and wanted to ask about our insurance. We are leaving with a new phone in my wife's hand and a huge drop in our monthly bill! Nathan has been by far the best Representative we have ever encountered!!!
This will be our permanent location to go to with any sprint related business.

I stopped by late on Sunday to find a store full of customers with 3 employees clearly dedicated to finding solutions and positive results for us all while also taking phone calls. Earlier my smartphone experienced an error and would not restart. Their technician demonstrated excellent customer service in assisting me. He attempted a repair then walked me through a few scenarios to address my needs. All the while he maintained engagement with other customers waiting for assistance and showed competence multitasking support requests from his coworkers.
Very impressed.

The staff at this particular Sprint store are top notch. We have been treated very well every time we have been in. They repaired my daughters phone same day and I just took my phone in with a cracked screen and they fixed that within 2 hours.

I've been to other Sprint stores and the guys here are very welcoming and friendly. They helped me out today and have in the past. If you have to go to a Sprint store this is the one I'd recommend and the one I'll plan on going to in the future. Not sure why the bad reviews because I've personally had the best service here, above all others in all the years I've been with Sprint.