Mercedes-Benz of Alexandria Parts Department

The parts and service departments were very helpful. We had a blown tire while traveling and remarkably they actually had the right one in stock. They removed our luggage, replaced the tire and put everything back neat and clean. Thanks guys.

This is my favorite stop during the day. Especially when it is time for a service on my 2010 E350AWD ... Everyone is courtesy and welcoming. The Service is top notch.

Just seems like nobody there wants to help/work/or enjoy their job. So dead in there.

Bad services. Technical / maintenance team needs to be more professional. And the service department should be more flexible and experienced when dealing with their customers.
For example; when you go to the service department to ask them any questions, they answer is “I don’t know please bring your car!!”
Please CLOSE this department and replace it by a sign BRING UR CAR.
This will save ur money.

A joke, My classic has less than 140K miles and nobody knew how to run a proper diagnostic. I have grown up with Mercedes with over 400,000 miles. I told them I had a general diagnostice - and they ran the general too. The ABS is a part under warranty for my model, yet they want me to pay an arm leg and 1/2 kidney to fix something they are aware of being faulty AND COVERED UNDER MERCEDES. My other Mercedes is taken to a different location for REAL results. Really, 140K miles for a 21 year old classic??? And they can never seem to fix it?? Had the convertible roof repaired and it is messed up too - even MERCEDES can not put the roof down. DO NOT HAVE SERVICE DONE HERE.

I WENT IN TO HAVE MY CAR DIAGNOSED AND I WAITED OVER 15 MINS THEN THE SERVICE PERSON RETURNED HE BASICALLY PASSED ME OFF ONCE HE WAS INFORMED i DID NOT PURCHASE THE CAR FROM THIS LOCATION. I FIND THAT TO BE SO UNPROFESSIONAL & PREFER NOT TO USE THIS LOCAION FOR SERVICE.