Eastgate Mini-Storage

Helped a friend drop something off to his storage unit

Excellent secure place to store your goods.

Nice place 👍

Absolutely terrible business. They never answer the phone. At any time of day. You have to call the emergency line. And then they say they will take your request and have it reviewed. And then someone will call you back. But no one ever does. I want to cancel my automatic payment but I can't get ahold of anyone, so they are essesentially holding my credit card hostage. Will NEVER do business with anyone associated with this place.

The parking lot is a drainage ditch. The units are in rough condition, doors hard to open and mice running around. I lost 100 dollars to get move into a bigger unit from a small one because the woman in the office handles things poorly. Its impossible to get ahold of them. Whether that be paying the bill or trying to get a different or bigger unit. I called 2 weeks in advance and she said nothing about being out. Planned to have a truck come and all of the sudden she's out and won't answer the phone. Called and called with no response. Finally got ahold of me and got the unit number. On the day I'm moving into it, It's locked and she won't answer again. I went somewhere else and Got in immediately. Called to get my money back and she still hasn't answered me. Still no contact, no answer to texts or calls or voice-mail 2 weeks after move.

I have had my stuff in this storage unit from February to November. I went to get my stuff out of my storage unit last weekend and found a green lock on my storage unit. I was up to date on my payments and there was no reason for me to have a lock on my unit. It was on a Saturday and the office was closed. I had already paid for a uhaul to move my stuff out on that day and did not have the money to keep the uhaul until Monday. I returned the uhaul and called the office of the storage unit on Monday when they were open. The girl who answered the phone even admitted to me that it was their mistake and there was no reason for me to have a lock on my unit. They offered to pay for half of my next months rent but I wasn’t planning on staying for the next month. Hence why I paid for a uhaul. By this time it was ten days past the day that I needed to give my 30 days notice to move my stuff out and the storage unit offered to give me my deposit back if I had my stuff out by the 19th. I had my stuff out by the 15th. I was planning on going back and cleaning the storage unit out on the 16th and when I called the office on the 16th the manager informed me that she already cleaned out my unit and because she had to clean it I would not be getting my deposit back. Even though I had until the 19th. Even though I still had 3 more days to return and clean it and now I’m out the money that I spent on a uhaul plus my deposit that they offered to return to me for their mistake of putting a lock on my unit when there was no reason for it. The manager cut me off on the phone when I called to explain to her that I was coming in to clean my unit, she was very rude and angry sounding, cut me off in mid sentence and didn’t even give me a chance to tell her that I had plans on coming back and cleaning it out. Over the last year that I had my stuff in storage here, they changed employees multiple times, messed up my payment dates to where I was getting “third and final notifications” on a late payments without ever having had an initial notification. Their office hours kept changing according to their “employees school schedule” and the hours reflected on their website did not always match up to the actual hours they were open. I will NEVER be doing business with this business again and I will let everyone know that needs their business to look elsewhere for a more respectful, consistent, reliable, and honest service.

It would be nice if they had regular hours like most storage facilities. I called Monday to check availability and since they had a unit available I told them we where coming from out of state on Wednesday and they told me they open at 9 in the morning but they didn't bother telling me that they close at 12:30. By the time we got up to Springfield and loaded and ready to take stuff to the storage they were already closed. (About 1:30).They wouldn't take a payment over the phone when I called them on Monday . Very disappointed. So if you plan on doing any business with them be sure to check their website for their erratic hours.

Will go out of their way to take advantage of you. Claim that they have to clean out the unit to keep your deposite (even when you know that's not true) sends you "final notices" when they never sent an initial notice. Hours of operation are inconsistant and they have HORRIBLE costomer service. Do not work with these people. Do not give them your service unless you want to be screwed over.

Very poor security, overgrown trees and vegetation. Fake cameras, access through security box is compromised because too many people have access to it from the past. Unit security design is poor, you can go from unit to unit simply by taking out screws that hold the dividing panels this the lock on. can be accomplished by going behind a locked door that the customer puts

As per the other reviews I'm not even gonna try this place. Will call another one

They won't give me my deposit back