JCPenney Salon

I tried so many hairstylists but I wasn't happy with the outcome. I have been looking for a hairstylist that is close to where I live. Today I got canceled for my other appointment and I found Ms. Deidre at JCPenny. At first, she was unsure if she can do my hair because she have customers waiting and I don’t have an appointment. I was patiently waiting for her because and luckily she called me back and she did an amazing job on my hair. I highly recommended trying her service.

I was looking for a hairstylist in the Richmond/Rosenberg area but being a stickler about my hair, the first couple of places were No-Go. So, I booked an appointment at JCPenny’s salon just to get something done to my hair. Pleasantly surprised, I found my stylist!! Deidre Johnson, Master 1 stylist JCPenney SALON did a great job. The color, cut and style was perfect!!

Shereece was awesome! I was a walk in 1st time customer. She took very good care of my hair and me as a person. Thank you Shereese!!

Contact Deidre Johnson at Jcpenney Salon Rosenberg for a nice style.
My daughter received a wash and silk press with a trim and she loved it. Her hair was silky lots of volume with shine. Deidre Johnson has found a new client.
Thank you 😊

Deidre styled my hair in record time. She was professional and personable! She is a talented and highly experienced stylist. The definition of a Master Designer! I’m definitely returning and requesting her services again!

I have searched high and low for a stylist who specializes in natural hair and could help me tame my daughter's curls. I couldn't be happier with the service, knowledge and care that has been provided to us by Latorcha. Today, she took the time to give my daughter a lesson on taking care of her own hair by sectioning and detangling it, and she even taught her what products to use. While waiting on my daughter, I witnessed the stellar customer service given to other clients and retail customers by the rest of the stylists who were present. We will be lifelong customers.

Roxanne is an AWESOME hairstylist, very knowledgeable, and she is a very nice person.

My husband and kids have a haircut done from
there and it was super nice, friend staff and cleanliness 5/5

Love the Paul Mitchell products and the shopping experience at this location was a happy time for me.

I love it here my hair be so nice

The manager is very professional.

Do not answer the phone.. have to call several times. When you get in, the stylist do a good job.. a little pricey..but good

$90 for natural hairstyle… previous JCPenny hairstylists have charged me far less than that and did a better job. Rose is very nice but needs more practice with natural hair before charging that amount.

So hard to get through to even make an appointment! It’s very frustrating.

Don't know if it's just me and I'm out of touch, but the Rosenberg Salon pricing is pretty ridiculous. I felt robbed after getting my mothers hair done at this JC Penney's Salon. My mother's hair is short in length, so I normally wash her hair myself since she's a senior and can't do that for herself anymore. However, yesterday, I decided to take her into the salon to have it professionally done which she was super excited about. Prior to going, I called another JC Penney's for a price estimate for a wash and roller set and was quoted $30 with for a basic stylist and $50 for a master stylist, with other amounts in-between if I go with someone between basic and master. I decided to go to the Penney's salon closest to where my mother lives, thinking that the pricing would be uniform, and I was floored after getting the bill. $65 for a wash and roller set. Based on that pricing, the lady that did my mothers hair must have been the owner of the salon. (Sarcasm, of course!) In addition to that, the stylist talked her into a hair cut after I left, which was supposedly to even out the sides because one side was slightly longer than the other side. So, the dinged me for an additional $35 to cut her hair (even though haircuts run $20+). Also, the stylist recommended a special $30 conditioner, which I'd agreed to before I left my mother. Today, my mothers hair looks no better than when I do it myself. It's just shorter, from the haircut we didn't even want. Overall, I feel they took advantage and was just about making as much money as they could. Unfortunately, since I assumed all JC Penney's salon pricing was consistent and I did not confirm the pricing for this specific location, I had to pay what they requested. However, for anyone reading this, I highly recommend you go to another location for your salon services. This one clearly is not about the client, they are just about how much money they can put in their pockets.

I've left the details of my $200 visit and was told to call the 800 number. Once I did that, I was told by a representative that someone would reach out to me in less than 24 hrs....well, I'm still waiting...I guess that when they said 24 hrs, I should have asked, "what month and year"...too much money spent for this type of treatment

I scheduled an appointment with the JCP Salon online for for a 7pm appt with Quinette Smith & I left a note online requesting to come earlier if any openings came up. I had not received a response, so I arrived around 6pm just in case there was any option of starting early. To my surprise, the salon was CLOSED, LIGHTS OFF, NO ONE TO SPEAK WITH! I went to every register awaiting to speak with someone to question what was going on, but each register had at least 2 people in line ahead of me. By the time I go to the car, I called the general number and asked if the Salon was closed indefinitely. The person who answered the phone put me on hold so she could check. After she returned to the phone, I explained how I had made an appointment online and she replied the salon closes at 6pm. I then explained to her that the online appointment was made for 7pm. She put me on hold again and returned stating there was a family emergency so the salon closed early. I asked why I wasn't contacted and explained that it was unprofessional not to communicate with patrons in these situations. She replied stating "that's not my department, so you will have to call and talk to them". I'm shocked at the unprofessionalism all around at this point. Is there only 1 person working the salon? Was a manager not informed that the salon was closing early so the appointments could be checked/rescheduled/etc? I hope this review helps others understand that they should not expect decent service at this location!