Forever 21

It's amazing the offers and the special, I brought 2 jackets and my wife buy a lot a clothes 😍

This is a huge Forever 21! Super tidy and organized which was really pleasant.

I went in yesterday and just can’t get over how good of an experience I had. I was greeted by some super sweet girls, but it’s the end that really stood out to me. I had the most welcoming and sweet cashier, I believe she said her name is Maddie. I honestly have never experienced as good of customer service as I did with her!

My daughter and I visited that place yesterday. We was so excited about shopping there because it had a lot of things on sale and clearance. Plus the store is twice as big than the one by our house. All of their Staff members was Awesome, pleasant, very helpful and give great suggestions that made it easier for me to choose the items that was right for us. What really capture me was we had been there for so long that they were closing. All of The Staff remained very professional, pleasant in still helping me, and showed me and my daughter a lot of love. Most employees would have been rushing to go home, had attitude's or said something slick quietly, but Not one staff member was rude. Thank you so very much Forever 21 for hiring such a great group of people to represent your company and my 1st time visit to your store inspired me to post a review and this is something I really don't do but then there be moments like this that must not go unnoticed. Thanks 😘

Okay SO I went to this forever 21 around February and I had an awful experience...the girls working the fitting room were SO rude and so obviously didn't want to be there. I usually do my shopping in bulk and with this HUGE store I always find a ton of things to try on--sometimes even two of the same item if I can't decide between a medium or small.
This REALLY seemed to annoy them. Each of the girls kept rolling their eyes and being very rude and it started to make me feel so uncomfortable that I felt I had to say something. So I told the main girl that she was really making me feel bad for trying on a lot of things when I came in there so excited to find some cute stuff to wear for my upcoming spring break trip. It totally ruined the fun in shopping for me and she made me feel like I was a huge chore and being the worst pain in the ass. It wasn't even busy or late and I felt that their reactions were totally uncalled for. I concluded my visit with reporting their behavior to the manager and he seemed only kind of concerned-- I never got to find out if they were reprimanded for it or not.

HOWEVER, 2 days ago I went shopping there again because, after all, it is the biggest forever 21 around, and I really needed some clothes in bulk (again). This time I was very pleased to see no familiar faces in the staff. Once I started to get a huge load of clothes in my arms, someone who worked there asked me if I would like a bag (she didn't even have one in her hand--she had to go and grab it from behind the counter) and right away I could tell that they have been working to improve the quality of their staff and customer service.
Then THE MOMENT OF TRUTH had arrived--I was at the dressing room and ready to try on my huge haul and the girl running it all was very friendly and did not seem to be annoyed that I had so much stuff and had to keep coming out of the dressing room to exchange items from my large bag (they only allow 6 items at a time in the fitting room). Later in that same visit I asked her if they had a particular dress I had tried on in small instead of medium and she was very sweet and knowledgeable. She told me to go to the checkout counter and ask someone to check in the computer system for me. When I did, the girl was also very friendly about it and even walked me to the escalators where she hooked me up with another awesome employee (coincidentally it was the girl who gave me my bag at the beginning of my visit :D) who could take me to the exact location of the dress that I was looking for.
I am so so pleased that the customer service has improved this much!!

...What the other reviewers say are true, sometimes the fitting rooms can pile up quickly with large stacks and racks of clothes which can make it look a little cluttered and crazy in there at times. But honestly, this is a HUGE forever21 and with people like me coming in and out all day trying on millions of articles of clothing, they can only work through it so fast so that is WAY more understandable to me than having unfriendly staff.

THANK YOU SO SO MUCH for hiring better quality people ❤ I will definitely be back!!!!!!! 😁😁😁

I was in there Friday morning and was on a very tight schedule to catch a flight but needed a cute outfit and needed a black bodysuit and the customer service I received was amazing basically everyone who was working helped out to find one! You have an amazing crew and I’m really happy with it, although I do live in DC I will be flying back to Utah simply to shop here again ☺☺

This was a nice forever 21. It was well organized. Located within city center. 2 levels. Easy to find. Parking free first 2 hours. Lots of clearance, but organized. Helpful. Lots of changing rooms, no wait. I will definitely return soon.

Had a really good shopping experince here!! Went in to just look around but walked out with the nicest jacket and shirts ive had in a while!! i was helped by Jaisha who was very sweet and didnt push me to hard like other places do. I recently shopped at buckle and couldnt even get out of the dressing room because they kept bringing me cloths I didnt ask for. So this shopping experince at Forever 21 was a alot better. I hate being pestered. Jaisha also pointed out all theire deals and even showed me to their stuff that was marked down when she noticed I wasn't to keen on some their prices! Thanks jaisha!!

I love how big this store is. Yes, I do have to hunt around for what I need, but that's all part of the fun. I find that they have a better selection of clothing and accessories at this location.

Really love there sales. Great place to find most trending styles. Even regular priced clothes are reasonable definitely a place to go look and check out especially their sales

Jaisha helped me out so much! Making sure they had items and double checking another location. She was so friendly, professional and helpful!

Daughter was thrilled with her new clothes and I didn't have spend too much time as a walking hanger rack for her😄!

Wonderful store but we were not greeted by the many Staff members

Was amazing the experience of shopping there! Great deals and prices. The attention was awesome!!

Only five stars to one of the managers... Michelle very helpful n to some of the workers too.

Wide variety of clothing, very nice employees

Great selection. The friend I went shopping with got some cute items.

Nice and clean. Staffs were helpful. Would go again.

Went there to look at som new clothes and had Everythint I wanted half off

asides from the other reviews i have gone here since city creek opened up never had an issue