Southside Bank

I have been banking with SOUTHSIDE for approximately eight years. Hope has always been a big help to me personally and for my company. She always makes herself available and she always does whatever she can to help me work through whatever problem I am having.

Customer service is amazing. The branch manager at this location is awesome. I would highly recommend this bank based on my experience.

I went in about a year ago to open a business account and Hope was so amazing - explained everything thoroughly but was efficient with my time and got me taken care of! She made sure I had her contact info for the future and I have had a few questions or requests along the way but she ALWAYS helps me out the day of or even within a couple of hours. I am so grateful for her help and appreciate the professionalism of this branch!!

Southside Bank has been my bank since 1989 when we moved to Tyler. Through both good times and very difficult life experiences, this amazing group of professionals has been there like family for me. Recently Peter B., Hope B., and Glenda M. have been right there through a very challenging time. Thank you Southside!

I have been working with Hope for over 6 years. She is the best in the business and by far the sole reason I have stayed with Southside. I utilize her for multiple business functions and she always come through with a quick response and assistance!

I have personally banked with Southside for years, so when we were looking for a bank for our business it was an easy choice. We have been impressed with the customer service and friendly tellers. Any time we have questions we are able to call or email and receive an immediate response. It’s so nice to find a bank with both a small town feel and big city capabilities.

My husband and I have banked at Southside for years! I really appreciate the “extra mile” their employees go to satisfy their customers. Recently, my husbands debit card was switched at a restaurant with another Southside customer and Hope was able to resolve the issue in a matter of minutes. She’s a keeper and my go to manager when I have questions!

I had just gone through a mortgage refi and very much looking forward to a 1 month free of a mortgage payment. I looked at my Southside checking balance and my old payment had been deducted. Due to other stressful circumstances going on, life, Jesus and his manager helped tremendously by efficiently doing a stop payment and waived the stop payment charge. I can’t express my gratitude for their compassion. I would not have asked for this favor under normal circumstances. So thank you Southside Bank for allowing your employees to think on their feet.
I would also like to add my appreciation for Ethen who works along side them. He has also responded as a caring, efficient banker when I have had occasion to go into the Three Lakes facility. Thank you all!!

I love the southside bank at three Lakes, Hope has been our banker from the beginning. She is very attentive and has excellent customer service skills. Wouldn’t bank anywhere else.

The BEST People Ever, They do make me feel like Family, always Friendly, Southside Bank personnel like Hope, she takes the time to know her customers personally, Thank You Southside Bank

Love the sweet staff of this bank! They take great care of me! ❤

Always a great experience! Greysons my boy, Jesus is my favorite, and Carolyn is the best! Honestly, the whole staff is awesome.

Southside has been my banks since 1985!! Most convenient bank ever!!

Helpful and cheerful employees

The people are very polite and helpful. It makes my banking experience easy.

Customer service is great here .nice helpful people. Very professional

Don't bank here if you like actually having access to your money. They keep it as long as possible, and the customer service is useless.