James Avery Artisan Jewelry

I visited JA 1/19/2024 Chapel Hill FT Worth TX, evening and manager Geovanna, helped me place charms I received for Christmas & I shared with her that I had recently lost some of my old charms, she REPLACED them without hesitation! I was blown away with her KINDNESS, these charms are so special & her doing that was simply AMAZING! Just thought I would share how awesome she is & how amazing that gesture was!

Customer service is always great and we were in and out far faster than either my wife or I expected. I think it took us longer to fight our way out of our parking spot. ;)

Had a great shopping experience today! Was greeted immediately and all the sales associates were very nice. Angela helped my husband and I while also making my son feel included in the process of picking out some wonderful gifts for Mothers Day!

Mia was very helpful. I really appreciate it! Always love shopping here.

Amazing Staff. Excellant Service!

This is by far the best James Avery store. Don't waste your time going anywhere else. They are very welcoming and helpful. I wanted to get some jewelry for my son's upcoming wedding. Angela took very good care of us, made helpful suggestions, and provided truly outstanding customer service! Zara was extremely helpful with a suggestion for a ring that wasn't quite what I wanted but her suggestion made all the difference. Now it's my favorite ring! Today I went to another JA store and had some issues so I contacted Angela. She immediately took care of everything even though I wasn't at her store. They have earned a customer for life!

Favorite James Avery store in the Fort Worth area (and I've been to them all). Very friendly and personable staff; they don't make you feel like they are just trying to make a sale. This store can get a little crowded around the holidays, but repairs and adding charms don't take too long, even during the rush seasons. I own many James Avery pieces and the quality speaks for itself. Most repairs fall under warranty or inexpensive fixes.

I have made so many purchases at this location and every time it is a great experience. The staff is attentive, friendly and prompt. The product is outstanding as well. So many great choices with a good price range for all customers.

Awesome!!! I took my 3 year old to shop for mom, the service was excellent! My 3 year old told them what she wanted, they found it for her, wrote it down for her and sent her to check out! They treated her so good that she did the whole transaction with only a 3 year old, and that's what made it so special and exciting for my Daughter. She got something for Mom all by herself! Thank you! 👍🏼

Angela, the store manager is amazing. Remembers who you are and what you like as soon as she hears your name. Amazing service from her and Zara. They really know about James Avery and jewelry. Angela does what it takes to make things right. Can't thank her enough or say enough good things about this store!

Yesenia, at James Avery's Chapel Hill location, was incredibly friendly, patient, polished and professional as she took great care in recording my exact specifications on the engravings that I was ordering.
As always, wonderful customer service at James Avery!

Great experience! The store was very well organized and easy to shop. The associate helping us was helpful without being pushy. We bought for my daughter's birthday and will be back!

Had such a wonderful experience thanks to ms Michaela was super patience and provided excellent customer service.

BEST PLACE FOR YOU TO GO GET YOUR JA!!! WHEN THERE TODAY AND HAVE THE BEST EXPERIENCE EVER REALLY AWESOME CUSTOMER SERVICE MY NEW BF MIRANDA WAS SUPER NICE AND MAKE SURE I WAS SATISFIED WITH MY PURCHASE 💯💯💯💯💯 ... THANK YOU MIRANDA!!!! I WILL SEE YOU VERY SOON!!!!

Always a great experience at this location. Everyone is eager to assist and very courteous.

Audra was so great! Explained everything with care & went above & beyond to ensure a pleasant shopping experience!! I WILL be back. Thank You Audra

I bought a long neckace to attach the crosses that I have collected for each of my grandchildren. I pray daily for these babies and when they are 18 years old, I will give each child the cross I have worn and prayed for over them for those 18 years. I pray it is a blessing to them.

Love this store! My family has been coming here for decades, and we aren't stopping any time soon!

Literally took me 8 minutes to select my gift, pay, and I was out of the door. Great service!

Excellent service as always. The wait time was fast for Dec 21. Wonderful selection, they had exactly what I was looking for.