PetSmart

I've been coming here since PetSmart opened. Notice worker's aren't as friendly as previous workers. Each time I visit very long line. Very seldom second shift one line. Waiting time in Fish crickets always have get someone working. Lack of Personnel

My dog desperately needed a nail trim, and even through they were short staffed, Chris squeezed her in. My dog loses her mind getting her nails clipped, and Chris was patient with her and got the job done! I was very appreciative of how well he worked with my dog and the advice he gave to help her be calmer for the next visit. Thanks Chris!

I’m not a fan of chain pet stores, but this store really seems to be making an effort to better care for the animals. The staff of friendly, knowledgeable, and helpful. You can tell they really care about the animals. Cole was patient with me and helped me pick out two of the biggest ghost shrimp which i requested from the display tank. They could’ve said no, but instead were happy to help and very friendly. The two gals are doing great in their 4 gal tank (upgrading soon!) and seem to enjoy the extra swimming space. Thank you! I love watching them

Great atmosphere. I just wish the vet was a little more separate for the smell factor. My dog is in anxiety the whole time thinking she is going to the vet. Other wise great experience and she loves her new toy.

I have been using, Petsmart’s grooming service for quite a long while. I used them before moving & chose to return to them when I got back. I have always used, Ms. Rachel. Rachel has the sweetest, kindest personality. My 2 Peekapoos are very spoiled & attached to me & I know they’re sometimes uncooperative while being groomed. Rachel does an impeccable job! Again, my daughter and I both use her so we book separated appointments with her and we both feel like she’s family to us. Rachel is the only person there that I will use! I won’t recommend anyone else! I hope she never leaves working at Petsmart! Oh and she is fiercely loyal to Petsmart! I’ve asked her several times to come to my home in order to groom them & possibly groom them at my home for a cheaper price. Rachel & I are close but she always tells me no & that it’s against company policy to do a home groom. It amazes me that I offered to pay her full full price to her and yet she is extremely loyal to her company. Rachel is quiet & I’ve never walked in on her acting silly and telling jokes. She has the biggest smile also!!! I hope she never leaves, Petsmart!!! Here’s a photo shot of my Brie & as you can see, Ms. Rachel does superior quality work!!! Thank you Ms. Rachel. Brie, Beau, Louie, Lexi, Lily, Jack I & Jack II, Luke & Joey & Kevin Bakon all have & do love you immensely! ♥🐾

I have been taking my dog to the groomer since he was a puppy. Candy our groomer is the best. She takes such great care of our dog Winston and grooms him perfectly. I would highly recommend trying the grooming salon for your dog.

Love the Joliet location, always clean and well stocked. So many employees who go out of their way to help you and answer your questions. They also have adoptable kitties!

Love this place. I do work there at the Pet Hotel. They really take good care of their guest dogs!

Petsmart Joliet has a large store for all animal needs food toys grooming pets hotel. I have been to the groomers for services and the techs are great and the pets hotel is really good the manager really really cares and loves your animals. The staff also at pets hotel have all been friendly and great with the doggies. My beagle doesn’t have the scared and anxious attitude like when we go to the vet wants to turn around right at the entrance. He’s been at the pets hotel several time and is still excited to go to Petsmart to go shopping , or going for a stay , or getting groomed not ever the scared experience or not wanting to go in. The training with Bobbie was also top notch

I just want to acknowledge the cashier, Sylvia nowadays you don't see a lot of friendly customer service good attitude etc.
The store was massive busy. The lines were long there was a lot going on. She managed to still continue greeting each customer as they walked in she managed. just still give her customers 100% at the register with a smile with a calm cool attitude.. so kudos to her because you don't see a lot of that these days the quality of customer service has gone down so I appreciate her positive attitude

This pet smart was actually one of the best I have been in. They have a great selection of food and treats, prices better than other pet stores I have been in lately, and sale prices on items I need. The check out line was a little long until she knew she needed help. But, this one is worth the visit.

Always fun going inside and seeing all the pups! They had the items were needed on sale. It's still a little pricey but your can usually get what you want and it's always fun!

Very helpful staff, trying to find dog boots for this crazy cold weather!

Have any questions or need any help, ask for Rhea. She knows everything and is extremely helpful.

Nice clean store. The staff is friendly, and quick to offer help. Great location too, and they offer a lot of services that a regular pet store doesn't have. Pricing could be better, but that's just how retail shopping is these days...

They have a great Doggie Day Care center. It is affordable and your dog should be tuckered out by the time he/she is picked up. Clean. Muzzled. If your dog is like mine, it will kiss other dogs thru the muzzle.
My dog always much bettered behaved after she gets home. You'll be thankful if you use this service.p

Dropped my out of town puppy there at the Hotel! Very nice, hope he enjoys the stay.

Took my doggo for a haircut and bath here, Chris L. Was our groomer and he was absolutely great. My doc loved him and he was friendly and knowledgeable. Will be going back for sure

Bobby the trainer is the best the store is super clean but Bobby is awesome I have.a very scared dog that had a rough start and she has been awesome highly recommended take her classes

Well my husband and I are fur parents to the 2nd power as we recently have had a new edition who is a 5 month Pit Bully XL mix. Our 2 yr old Pit Bull loves the pampering and attention she receives every appt. the Pawdicures to FULL grooming Joliet PetSmart has A1 the associates and Trainer Bobbie is very skilled extremely knowledgeable. The staff handles each pet with care whether its doggy day care play date training sessions or grooming . They are also helpful and willing to offer suggestions when it comes to what's the best options for your pets regarding bathing food treats and training/play. The grooming is done in a timely fashion and prices are reasonable. Staff is exceptional and always friendly and willing to help in anyway they can.