The UPS Store

This is and will always be my go to place for all my shipping needs. By far the best customer service in town and now a days is super hard to find. The service is always quick and they make you feel very welcoming.

The workers here are always so nice! Today, the employee working was happy to ship my letter and cover the stamp. I have noticed a definite improvement over time at this store, and I am happy to report that it is nice to come here!

Just moved to the area and this was the second time I've been in this UPS location. All the ladies are friendly and quick. They get your stuff processed and get you out of the door. It's not to see people having fun a their job while doing a fantastic job at the same time. Service is sorely lacking in today's world, but they still know what it is at this store. By the way, have the landlord of the shopping area fix that giant pothole in the parking lot:)

Hands down best shipping service around! The employees are beyond helpful and so friendly! They legit treat me like family! They are the reason I refuse to buy my own label printer even though I own my own small business! I would miss going in and seeing everyone! I recommend the ups 21st street location for all your shipping needs! 🙌🏼

Always friendly, speedy, and very helpful. I’ve never spent more than a max of five minutes there. Great place to return your Amazon packages!

I received great customer service tonight! I was frustrated and having difficulty figuring out how to print my documents when I walked into The UPS store 5 minutes before they were scheduled to close, hoping I could at least get a few of my documents printed. Shannon, went above and beyond to help me! She took the time to show me how to print the documents I needed without rushing me out the door or making me feel like an inconvenience. She was extremely patient, friendly and professional!

Great service! I don't understand the negative reviews. I walked in 5 min before closing with lots of questions for overseas package and they were amazing. Didn't rush me and answered all my questions.

The entire crew have been very good to us. We have been sending a huge amount to of packages and they are very knowledgeable and courteous.

It amazes me every time I am there that they get about 20 calls for, "where is my package?" But, they always try to help. I would have went crazy with the calls, not these folks, they seem to actually try to service people they have no control over.

Thanks all for taking care of us!

The staff was friendly, helpful and professional.

I am working about one and a half year with this UPS branch, (I am also working sometimes Gahanna,Old Westerville and Henderson Road..branches).
Newark UPS is one of the best.
I met almost all of the staff members , all are hardworking, kind staff and solved all my shipping problems.
Thanks..Good Job...!

I went to this location this morning to ship some items to my boss in Cleveland and I didn’t know what to expect due to the negative reviews. But the girl working was friendly, engaging and fast. I’ll definitely be going back.

I had to ship several very large unusual packages and Mr. Wright was extremely helpful in finding the best pricing available. This location knows what good customer service is all about in a day and age when most people do not show they care. Thanks for a great experience!

I was just there to send a fax. The service was quick and the people were very courteous. The location is easily accessible for me. Very helpful in time of need.

Prompt efficient service.
Friendly competent staff.

I've had nothing but friendly, attentive service at this store! Nicole and Kera need to understand that UPS Store is NOT UPS. If UPS can't find their packages, how in the world can this store find them? I've never asked the UPS STORE to help me find a package, why would I? Anything thing else I've needed help with, they've delivered - Pun intended :)

Every visit to ship a package has been excellent. The staff is always friendly, customer service is great, I'm in and out in minutes.

Always helpful and friendly. Definitely my favorite UPS store.
People need to realize this place is usually always busy with only 2 staff members.

Prompt service and friendly customer service.

Really friendly people that appear to work well together. Even when busy it’s like clockwork in there

This store gave the best support for packing and shipping service! I highly recommend their store owner & service team for professional thoughtful customer service!