Chase Bank

I had a very positive experience with the branch Manager, Gao, and employees Tsedenya and Davis, in rather unusual circumstances. I had just had a scary experience with an employee of Wells Fargo across the street where I had banked for 20 years. I had left WF without getting the document notarized and considering whether to call the police. I stopped in this Chase branch, and multiple employees including the branch manager asked and listened and ultimately helped me notarize the document despite not being able to prove I was a customer. They stayed after the closing time of 5pm to help me and offered me water and a calm place to rest. I will be moving my business here and know I will be taken care of, because good people matter!

With a bitter taste still in my mouth from the very negative experience I just had at the 1100 Franklin Chase location, I entered this Branch with some trepidation. Immediately, I realized that this branch was dramatically different. The soft-spoken muscular security officer greeted me warmly upon walking in the door, and when I explained I was from out of town, promised to keep an eye on my vehicle out front. GAO, who I later found out was the branch manager, approached me warmly and asked how she could help. She didn't Interrogate me like the Franklin location to confirm that I was a Chase member, she simply wanted to help me with the service I needed, and probably understood that if she took good care of me, and I wasn't a Chase member, I would quickly consider the merits of joining. When you're out of state as a Chase member, and you're looking for a service like Notary to conduct business, it's such a joy to receive the treatment that I did at this branch... especially considering I am from Packer country in Wisconsin, and there's a strong rivalry between the Packers and the Vikings...LOL. I also want to commend Trell, the Personal banker at the branch that helped me with my accounts during the same visit. He was friendly, knowledgeable, and talked with me with the warmth of family. If this branch is not a training location for Chase in the Greater Twin cities, it should be. They reflect the brand as it should be, and make you feel as if you are part of something special. When you're 100's Miles away from home and need help, that's a big deal.

Fantastic service by Kam Dadras today. As an international person setting up an account in the USA is normally challenging, however, Kam made it very easy and set everything up so that I did not have to do anything at all!
Highly recommend

Just moved to the area and have had to visit this location several times, and each time I went they were able to help me out with my requests very quickly and the staff was very friendly.

They took care of me well.

Thank you for your help today, Trell!

24/7 hour card reader for exterior doors is broken thus making this locations doors inoperable during hours where bankers are not present

What is the point of having a secured ATM vestibule if it is inaccessible even to bank customers.

Also a female employee called my wife's boss to complain about her "attitude" going so far as to fabricate a story about my wife damaging their ATM. Maybe she should find a career path that matches her maturity level.

Why did you change the hours for the atm? This is terrible. There’s a separate secure door that leads to the actual bank, yet you lock us out of atm access after hours.

Supposed to be able to get in 24 hr atm with your card but the scanner never works. They work everywhere else but uptown.

I’ve been in Minneapolis for almost 2 years now and I’ve gone to this bank several times and every time I just have an issue with the way they handle their business it’s always super slow things just seem to take a really long time the other thing that’s I’m not saying it’s bad it’s just kind of annoying when they’re super aggressively nice and like I just wanna come into the bank do my business and leave but every time I’ve gone there I’ve had some sort of issue

No 24 hour ATM. They gotta make that money on them $5 ATM fees!!!!!

hard to access ATM on weekends, disfunction and inconvenience