Payless Autobody & Repair

Thursday April 11th I needed breaks and a new power steering pump. My job is pretty close to this shop so i dropped it off for inspection. they said i needed breaks and rotors as well as a new pump. they charged me 750$ for the breaks and rotors. Mind you i drive a Cadillac so that's not extremely outrageous. The dad then tried charging me 500$ for the pump which i refused to do because i knew i could get it done cheaper else where. His son Khalid was Amazing and his customer service is above and beyond. He lowered the price to 400 which i still wasn't willing to pay after already spending 750$ so i went to a mechanic in cottage grove about 36 mins out and only ended up paying 280$ granted that wasn't the only issue... Unknowingly i also potentially need a hose. because payless is much closer to my job i took it there for inspection once again. the father claimed i needed a bunch of different hoses and a new pump which hadn't even been in my car for a whole 24 hrs. (its brand new from O'Reilly's). He then proceeded to say total cost would be 1300$ all because the power steering fluid was leaking. I literally only came because of a leak. At that point I felt that because i was a woman he was trying to get over on me. So even though i believe the father has the final say so in pricing I'd recommend initially speaking to Khalid which is the son. He's honest and caring. You cant have everyone be the best but he for sure is. He also dropped me back to work while they fixed my car. I'm grateful. My experience wasn't bad and I'm super happy with my breaks they work great. Also the mechanic who fixed them was also amazing sadly I didn't get his name.

Bait and switch. Was told they had a used tire for me but when i got there they told me they only had new ones, after waiting an hour. A customer got into the fight with an employee, probably also got ripped off.