T-Mobile

The customer service of everyone working at this location was exemplary! Kay was so patient and provided amazing customer service, the entire team was so helpful and made me feel welcome! Best T-Mobile experience ever! They all have great energy!

Anthony is amazinnggggg! He is everything that the store needs. Polite, patient, attentive, compassionate, yet still professional. The rest of the staff was amazing as well! I recommend any of the employees there. This is the best T-mobile location around.
Thank you Anthony so much! When I come back to the store I know who I will be seeing.

Shouts out to Ali & Anthony they are the Best! My family & I walk in Anthony Sign us in and got us the help we needed fast and easy while help other customers AT THE SAME TIME! Great Guys Thanks For Everything

Brittany was AWESOME 👏🏽 She definitely saved the day after hours of trying to do a new line for me & my best friend!! She came in & got the job done without not one single complaint! Great job Britt!! & Even better customer service!!!!! Gooooo Britt Britt!!😉❣

What a wonderful experience. Excellent customer service from Shay. She goes above and beyond and is excellent at her job.
Thank you

I made a few mistakes ...but Brittany W just got things to Go Right!

First mistake...not reading all the details on transfer of data and activation of new phone. (Lost that little paper that came with the phone)

Second mistake...not knowing about all the eSIM stuff, etc. (but who has time for all of that?)

Third mistake...going to any store on a Friday night 43 minutes before they close and expecting service (you know you make a mistake when you need help and you show up just before closing, you are definetly going to have to come back on Saturday)

As stated in my list of mistakes...I arrived at this T Mobile location 43 minutes before the store closed...feeling it would be a wasted trip...as I had attempted this phone transfer with an agent over the phone without success...and just figured I would be sent to the customer dungeon for punishment.

I noticed someone notice the despair on my face as I announced I needed assistance.

Brittany W stepped in, simply asked... 'How can I assist you?'

'I cannot get my phone my new phone going...I need some assistance. Here is the old phone, the new phone, a cable that came in the box. When I ordered the phone online they mentioned something about an eSIM card and other stuff, not certain what else you may need from me.

Provided Brittany some details and then I glanced at the clock...the time was now 7.22p

This is where my personal T-Mobile commercial started...and Brittany W went to work!

First Brittany mentioned the benefits of the phsycial SIM card which was transferred from my old phone to the new phone...which then led to the next process of data, app and text history transfer.

Brittany inquired if there was anything else I needed...I responded with Screen Protection!. Brittany and I then had a discussion concerning use, privacy requirements, etc...and then masterfully applied the screen protection to my new phone.

As Brittany placed my now activated and screen protected phone in fron of me...I glanced again at the clock...7.48p.
Brittany stated 'Your screen protection is covered under your protection plan, if it needs to be replaced, the replacement cost will be covered. Brittany than made certain I was ready to wipe and return my old phone by confirming twice.

Done.

Sometime between 7.53p and closing I was out the door...grin on my face...knowing all that was left to be done was leave a quick review...which you are reading now.

I have provided this level of detail in this reccomendation to indicate that although my issues may have been standard for some, as well as my self proclaimed mistakes at the start of this review, the level of service and expertise that I was provided was no less than EXCELLENT!

Brittany W...Appreciate You!! If your managers asks, please feel free to share my contact details. I know this is an unusual review...but making the unusual the usual should be done more often.

Anthony and Rudy were great this morning. They helped me in my crazed state with all my phone issues.
Thanks again.. have a great day!!

The whole team helped me tremendously. Was greeting with care since I walked through the door. Very pleased with the service.

I am so grateful for the help that I received from the workers at the T-Mobile store at 2175 Rt 22 in Union, N. J. They are the best!
Thank you, Arnett Simpson.

Ali and the staff were great and helped me resolve my issue. He is great kudos to the team for their hard work!!

Warranty exchange done yesterday, experience was good. Sheila and Ali helped me!

Francisco helped me, he was very patient and kind and knows how to deal with customer very well, he saved me from a bad experience

Ali and Awilda helped me out. Got my phone paired back to the car.

Ali helped me choose out a new phone and hooked it up.

Worked with Jamere. He was so helpful and explained everything in great detail!

Kay did a good job with upgrading my phone.

Ali helped me quick. I was on phone since Saturday no help.

Service was quick and guys were very experienced

I bought a new charger and ali fix my phone

Although they could not help me, the staff is very supportive.