O'Reilly Auto Parts

Update March 2024:

OKAY this store has redeemed itself and is a FULL 5 STARS!!! Excellent excellent staff and customer service!

Past Reviews:

They are great with getting the needed parts delivered to Woodland Park very quickly, their prices are fair, and the employees are very helpful when you call or are in the store.

Update January 2023:

The customer service has greatly declined here. When you order parts that come up from Colorado Springs they may arrive that day, the next day, or 3 days from now....and this location does not call you anymore to let you know the part is in. There are a few employees that just blantantly ignore you, and I don't want to say it's because I am a woman....but can't help but feel that way. They seem surprised I know car parts, and tend to dismiss me. The only employee I have consistent quality service from is Shawn/Sean....we talk about Ford trucks and parts! He is very helpful and responsive!

Updated May 2023:

Well...Anthony the manager restored my faith in this store and rating went from 3 to 5 stars! Kudos Anthony! He was patient and made sure I got exactly what I came for. In addition, he was very polite and professional and was handling 3 customers at one time, and still managed to be attentive to all!

Updated July 2023:

Have to say that this location has renewed my faith in them! Customer service had really started to dive there for awhile, but things have changed....for the good. They call when parts come in that have been ordered, they have people willing to help find parts in the store, and attitudes are much improved!

Update August 2023:

I wish this location was more consistent. There are times this place is very helpful and the staff are great, and there are times that the staff are just rude and dismissive. This past visit was the rude and dismissive with Anthony, manager. Please don't talk to me like I am an idiot because I don't know the layout of the store.

My visit this time was just to return a core. I bought a new alternator in Lincoln Nebraska. Of course I lost the receipt, but all the info was under my phone number. In and out with my $70 core charge put back in my credit card in about 2 mins. I'm always able to get in and out of this store quickly. Not one time have I wanted to take over their computer and look up what I need myself. They always seem to have people working that understand it doesn't matter if my truck is 2wd or 4wd when all I need is some wiper blades. Other parts stores I dread going into sometimes, but not this one.

we have a particular car, so we didn’t find exactly what we needed but the service was unmatched, and they directed us to the place that had exactly what we needed. Would definitely recommend!

Love these guys! They don't treat me like I'm an idiot just because I'm a woman. They are the only parts store that usually has my parts in stocks and I get coupons for $5, $10, and $20 off, all the time!

Great staff. They were great spirits for a Christmas Eve work day. They definitely made my day. Thanks everyone.

Being able to search vehicle information through license plate makes it a flash to get parts. Most parts come in same day

Went in a couple days ago and Anthony was really helpful in directing me on what i needed and even advised me on what he didn't think I needed which saved me money. Thank you Anthony for being there when I needed advice.

I’m horrible with names. The guys at the woodland park, CO store are awesome. I’m great at breaking machines. I have been to this store for both of my trucks, and all kinds of parts for my atv. I like fixing the stuff I break. The guys at this store are always good for ideas, and they know what they’re talking about

My SUV ran out of wiper fluid after a snow storm while I was visiting Woodland Park just as I was driving by this O'Reilly store. Shawn picked the right fluid for the temp and my vehicle and even put it in for me. It was very appreciated. Thanks, Shawn.

Good work they found the problem right away and started fixing it at 1 of the best prices I have found in years very efficient recommend this business if it had 10 stars I would give it that

This is the only part store i go to.
Doc and the guys are great.
I will say Amanda and Gavin are truly missed they were my favorite people there.

Mostly have what im looking for or it gets ordered and usually is same day or next day.
Some parts take longer but this is just my experience .

I love this parts store! They are always friendly, helpful, go the extra mile and they don't treat me like I am ignorant (which I am when discussing automotive). They generally have the items we need, even for a smaller town, and are willing to order what they don't. You guys rock!!

5 star service experience. My check engine light was on, the man at the front desk bolted out to run diagnostics for free. Turns out it was a clogged catalytic converter, something I never would have guessed! They knew exactly what product would fix it, and pointed me right to it. Problem solved. Thanks!

Doc was great. He really knows his stuff. Helped my husband on several different occasions so we could get on the road. Thank you for your outstanding service and experience.

Josh was an absolute godsend. I got a nail in my tire, and he helped me out with a patch and even let me borrow his compact air pump so I didn't have to go to the gas station for air. Truly above and beyond, and I am so grateful!

DOC provided outstanding service to me when I stopped in O’Reilly’s to buy new wiper blades. He educated me on the various brands, advised me of the correct size blades and he even SHOWED ME HOW TO INSTALL THEM. This man exhibited the BEST customer service, reminiscent of the last century! My whole day was great afterwards.
⭐⭐⭐⭐⭐

Went in the other day and had to wait for a part, John started talking to me about awesome gadgets and info about cars and batteries. I felt like I learned something and it was cool to be around someone so enthusiastic over the topic. A great experience all around.

Very good service and excellent people to help solve a weary, confused travelers problem. Kindness is always welcome and these two men were. Thank you. A old guy from Texas.

I save 5 stars for sustained superior performance. This shop is all about fast and friendly service and every person behind the counter is in the flow of things. If you have time to listen to some quick advice they can save your day. Always a pleasure!

This O'Reillys is awesome! They are always so helpful, Ashley was amazing my last visit and gave me so much info and help. Customer service like that is what keeps me a loyal customer.