Ross Dress for Less

**Subject:** Exceptional Customer Service Experience at Ross Dress for Less at Town Center, Jacksonville, FL

Dear Management Team,

I wanted to take a moment to recognize one of your team members who recently provided an outstanding customer service experience. During a recent visit to your store, I found myself juggling multiple items in my hands while waiting in a long cashier line. Without prompting, your security guard noticed my struggle and took the initiative to bring me a cart.

This thoughtful gesture not only alleviated my immediate challenge, but it also significantly enhanced my shopping experience. Such proactive and customer-focused actions are not always common, and I believe it's crucial to acknowledge and appreciate them when they occur.

Please extend my heartfelt gratitude to this individual. His courteous and above-and-beyond approach truly exemplifies the kind of service that keeps customers returning.

Thank you for fostering a store environment where employees feel empowered to step up and assist customers in such a manner.

Warm regards

Good value for brand name clothing and end of line designer items.
Similar outlet to TK Max in the UK.

Nice Bargains. Was able to get my husband two pillows. nice price for the set of two cooling pillows. 100% cotton sheet for a queen size for less than $30.

Ross is always so busy but they have great deals so it makes sense. There was lots of security but again that makes sense. I like and wear the clothes from Ross and does my fam. So many things to choose from

You can find many branded things with a really good price.
I have been there with my wife and my little kid where we could find a lot of nice things.
But you need to look carefully among the clothes to find the best thing you looking for.
I mean you need time and patience to get out with nice products and best deals!
I guess it’s one of the best places for shopping experience with affordable prices and branded things, go and have a look and you won’t regret it.
I like it and I will come back again.

If I can and I will rate each and everyone you can bet I’ll always have good things at a low piece I just got a new home and thanks to them they made it possible for me lol I visited them so much they all know me coming some know me by name or they call me the shopper because I always leave with about two carts full and other things I have to carry to my car they always nice to me they even help me put things together I LoVe Ross Stores forever I share just a few items here trusts I have so much more

Great selection of brand names. I think less expensive than Marshall's

Nice store to find everything at one place.
You can find almost everything needed for a house.

The one in Oakleaf is for the most part pleasurable to shop. The night staff is nice and helpful and they do their best to keep the store clean so customer’s can have a good experience shopping. Overall one of the best Ross in Jacksonville.

Another positive visit: found good stuff for great prices- again. :)

Amazing cheap prices. Highly recommend that you go to Ross they got some beautiful clothes. I got so much stuff going on. I have a little bit for everything and once again the prices are super cheap.

Always the Best Deals! Great, helpful, friendly staff. Amazing selections.

Ross is one of my favorite stores. I always find nice items for great prices.

One of my favorite stores!

Love looking at all the stuff. I never leave empty handed. You can find some good deals there on brand items for less. They have a little bit of everything

Best Ross location. Ever!

I love Ross. I had never been to a Ross–in fact, I'd refuse to go–until I moved here. I was so surprised—such good value. I'm stingy and picky, and yet invariably walk out with something. While posting this, I realized my shirt, shoes, jacket, bag and tumbler are all from Ross. I don't how I feel about that, but I know I'll be back! (The girls at the Town Center location are always sweet!)

I have to give them 5 stars- 2 days before Christmas it was crowded, chaotic and could barely move. The line to check out was soo long but they had every register open and it somehow went really fast. All the staff was friendly and cheerful with a smile on their face!

St John's Center location. Huge store compared to other Ross stores. The selection was a little better than regular Ross stores but the size is almost too much. Many items were not hung up on correct rack. Less selection in Clearance sections. Very crowded on a rainy Saturday. Check out line was very long around mid-day. Largest luggage selection compared to other stores. The home goods were average despite large store

It’s a popular store so OBVIOUSLY there’s always a long line waiting to be checked out. Best time to go (early mornings or after 8pm ) Everything is affordable and there’s is an amazing variety of items. THERE IS NOT SUCH A THING OF A PERFECT STORE!!!! Customers break, steal & mess things up!! That’s why I give it 5 stars ⭐