Carpet One Floor & Home

FIVE STARS!! We had a wonderful experience with Carpet One. Not only was the Customer Service on point but they were so quick and responsive in everything they did.

If I had any questions they were so helpful and kind. Chris was very attentive to help out and answer as needed. Tracy was great to work and turned around the quote for our project within the day. 10/10 great people that work for Carpet One St. Augustine location.

We were expecting the install to take a few days but they did EVERYTHING in ONE day!! We were blown away by their timeliness. The crew across the board was amazing.

I definitely recommend everyone to reach out to Carpet One if they want a seamless experience.

Here are some pictures of our beautiful floors.

We had floors and baseboards replaced in our entire home. We had some hiccups during installation, but once Mike (sales manager) got involved he went above and beyond to get everything corrected, and quickly. He has provided us with some of the best customer service we’ve ever received - responsive, professional and friendly. The install crew that corrected the issue was skilled and professional and also very friendly. We highly recommend Mike and Carpet One!

My many experiences with the St Augustine Carpet One store have always proven to be positive. I first chose Carpet One to install white porcelain plank flooring throughout my home. The professional workmanship of the installers created a flawless and beautifully finished job. I do stop in the store frequently for whatever project I happen to be working on at the time... Chris from Carpet One is great. He always helps me in a professional, courteous manner. He will brighten your day as he brings light to everyone he meets.

My sister and I visited this store a few weeks ago. We both live out of state. We told the manager we would like some info
about the luxury vinyl sold there even though we would be making a potential purchase several states away, He graciously took time with us anyway; was patient and informative and we appreciate it!

Off to a bumpy start, we didn't have enough carpet on install day... However, the Carpet One folks came through the following week, exactly on time and as promised. They not only installed fast (as promised) they upgraded our order to the next level of carpet free of charge. We could not be more pleased with their professionalism and courtesy, especially Chris Smerelda (super polite and helpful). Also, the installers they sent were FANTASTIC. Very fast and you can tell they care about pleasing the customer. Very positive experience, we highly recommend.

I have had several dealings within the past couple years with Carpet One and in particular with Chris. I have found this young man to be of the purest heart and an absolute pleasure. Recently, my son purchased flooring from Chris for his new home and the wrong floors were sent, which was just a simple mistake. Once notified of this situation, Chris went ABOVE & BEYOND to rectify the problem. My son and husband frequently speak about Chris in the highest regard. I highly recommend using Carpet One and Chris for all your flooring needs.

Easy and pleasant experience! Just got my carpet installed today. I was able to take samples home, kept them until measurement by Tracy. Chris was fabulous to work with. Installation beautiful by Jimmy! Great place.

From start to finish, Carpet One of St Augustine exceeded our highest expectations. Tracy (the sales general manager) was knowledgeable, informative and upfront…he did not over-promise and fully engaged with us during the entire process. He is a very honest person…the type of person with whom you want to do business. Of particular note, our installers…
Peaxel Co…were absolutely fantastic. They did a beautiful job….professional and on-time! They were polite, highly competent and trustworthy. In every respect, we were 100% satisfied and would recommend Carpet One of St Augustine to our closest friends and family.

As a local tile installer, Carpet 1 is my go to stop for setting materials and all my tile needs. I like to refer my clients there for tile and flooring orders as well due to the professionalism of all the staff and the great help and know how I receive for any questions I may have. Make sure any time you may stop in ALWAYS ask for Chris Smeraldi, He will greet you with a smile, listen to your needs/concerns, and go the extra mile to help you get the right product for the job. He is A wonderful representation of the quality service Ryan and the staff at Carpet 1 try so hard every day to give to our local community, and for that I am grateful.

I can't say enough good things about Carpet One. Chris was SO knowledgeable and so pleasant to work with....I would HIGHLY recommend them

From the moment we walked into Carpet One Floor & Home, to picking up our order, the experience was great! Chris was friendly, professional, gave helpful advice and offered great customer service from start to finish! We highly recommend Carpet One. Thank you Chris!

Chris is the best! He’s very communicative, thorough & genuine. From start to finish he is hands-down the one to deal with. We got everything we needed for our home.

The service at Carpet One was absolutely exceptional. We worked with Chris Smeralda who could not have been more helpful. He was very informative about their various flooring products. We went in looking for carpet and ended up buying our vinyl plank flooring and some beautiful decorative tile as well as the carpet. I would highly recommend them, Chris in particular, for their efficient and welcoming service.

I have been working with Chris at the St. Augustine store. He is very knowledgeable about the products they sell and patient concerning all the questions that I had. He went the extra mile in talking with my contractor(twice) to confirm the measurements in order to calculate the exact amount of materials needed for the job . Chris is friendly, respectful and responds back quickly. Thank you for the excellent customer service!

This has been one of the most pleasurable experiences we’ve had. They have so many products to choose from. Chris assisted us and he took all the time we needed, answered all our questions and was so helpful. Chris provided suggestions that enhanced our original design. Chris was knowledgable and went out of his way to make sure we found what we were looking for. I highly recommend them if you want courteous, polite and professional assistance in your remodeling/building needs. Thank you Carpet One and Chris for a wonderful experience.

I had a great experience at Carpet One because of Tracy. Hhis courteous professionalism and attention to detail were above and beyond any other flooring company in the area. As long as I am able to work with Tracy again, I will be back!

Chris Smiraldi was an excellent person to work with in helping me select my tile and flooring. His knowledge of tile and floor choices helped me very much. His choices and selections were great, and he never once made me feel that I was being rushed and made me feel like I was his number one priority. I highly recommend working with Chris, it will definitely make your process go a lot smoother.

After recently moving to Saint Augustine nine months ago, I have had to deal with a lot of different companies.
I will say that the best experience was with Carpet one. Chris Smeraldi was patient friendly and informative from the first moment I met him. I explained to him what I wanted and he showed me some beautiful samples and had great ideas.
He never once pressured me or make me feel that I was unexperienced in his area.
The whole experience was wonderful and the best part is,after my deposit, I had my carpet delivered to my home within nine days!
I couldn’t recommend Carpet one and Chris Smeraldi more highly, and I will.
Thank you for all your help,
D. DeMasi

Just had my new floors installed (Vinyl plank) from Carpet One and I love the product and the service was direct and professional. Chris was especially helpful making sure that I was pleased and informed all along the way. He made me feel confident that they were going to do what they said they were. Definitely would recommend.

Great store !! Always friendly and eager to help. I primarily buy materials and their prices are better than competitive. From the front desk to the warehouse it has always been a friendly experience.
Chris Smeraldi is a true pleasure to work with. Very professional and courteous and on most occasions my truck has been loaded ( neatly) before I leave the front office. Nadine, up front , is always very friendly and sincere. Always remembers my name and greets me with a smile. Their product knowledge is extensive and listen to the needs of the installers.
Overall experience 5 stars!!
Doug Tillman.