Fifth Third Bank & ATM

I've been with his bank for a little over 4 years and I love it anytime I have a problem or concern of any sort I call the bank and they get to the bottom of it and I will continue to keep having this Bank hopefully for many many more years

Have been doing business with ,5/3 since 2011. They sent a rep to my job in Hickory to open a checking account, savings account, credit card and mortgage. Love this bank...great customer service.

I have been with fifth third for along time and and they've always have help me on a dime when I was in need

I love Fifth Third Bank their staff is friendly and helpful. I just wish we had more branches.

Friendly, Curtious Staff, hardly any light at ATM after dark (not to safe)

Good bank good people. Nuf said

Great great place love the people

Love my bank.

Great service ...

They gave pops his $ so who could argue?lol

Lady name kayla have been nothing but helpful during my visits.. when youre in her presence you are her concern and obligation

I have been banking with Fifth Third since it first opened up as Lincoln Bank over 20 years ago. I was satisfied with the service, up until about a year ago. I don't know what caused the changes, but customer service has declined drastically and seems to be getting worse. It appears there is not enough employees, especially customer service representatives. I don't care what time of day you go, it seems there is only one person working both the inside counters and the drive throughs. If there are other "bodies" there, who are suppose to be working for Fifth Third, it appears their duties do not include customer service. When I went in yesterday I saw 2 people in the building; but one of these "employees" main concern was making coffee -- this was around 10:00 am? Really, let the customers wait, but get your coffee made. In addition, if you have a retirement account they bug you constantly in the summer to come in and talk to their only "retirement specialist"??; but when you ask them to please call back after school starts you never hear from them again. When you call to make an appointment you are told their one and only "retirement specialist" only comes to the Lincolnton branch one afternoon a month??
I hate to change banks, but I do not appreciate waiting in long lines because the bank is too cheap to maintain satisfactory staffing and for 1 of the only 2 employees present to make a fresh pot of coffee.

There is a lady in there with glasses and short hair she doesn’t really know what she’s doing

Can't never get anyone on the phone!

In a serious manner, there appears to be a prevalent issue of inefficiency at this particular establishment. I encountered a lack of attention from the staff, and even resorted to physically signaling for assistance before the teller finally attended to me. Upon reviewing my account balance, the teller’s demeanor noticeably shifted, displaying a marked change in behavior towards me. This incident serves as a mere illustration of the challenges one may encounter at this branch. As an individual employed in the construction industry, should I find it necessary to return home for a change of attire, grooming, and donning a tailored suit prior to any future visits, I am inclined to consider transferring my banking services elsewhere.

Your experience will depend very heavily on the personal banker you are with. And I DON'T recommend Joni. I had to have an asset verification completed to renew my lease and she just wrote down a random number for my 6 month average. She was too busy trying to sell me a credit card or savings account to actually focus on what I needed done. I went back and talked to a nice man (I didn't get his name unfortunately) and he explained they only have access to 12 month averages. He added the info and it was over 1k difference between what he wrote and the random number Joni put. I could have been denied from renewing my lease because of Joni's carelessness.