First Citizens Bank

Great customer service, we're always seen quickly and the staff are great!

The ladies that work here are so sweet and nice I love this bank.

Always nice and helpful!

The ladies that work there are great.

I would leave 0 stars if I could. This is the sorriest bank I have ever banked with. I had my account set up with no overdraft and it still overdrafted. They'll say you have more money in your account than what you have then when you spend it they take it out and it ends up putting your account in the negative. I want a bank that cares and keeps up with my money and knows what I have in my account. I'll put $200 in and they say there's only $60 in. You never know what you have. They never answer the phone when you call either. Stay away from this bank!!! I think the people who work there just ride the clock just waiting to go home because they all seem miserable and rude.

If I could give them a negative review I would. The people who work their are extremely passive-aggressive. They claim on their website
"Forever First® is our commitment to the people, businesses and communities who rely on us to be the best we can be. As we say in our advertising, "Money isn't everything. But so much depends on what you do with your money."

This is a bold faced lie! They do NOT help you. They do NOT work with you. They will up and close your account without a warning letter or a way to fix your account, even though they are the ones who had 2 weeks of messed up online banking which showed thousands of people who had the wrong account balance. DO NOT USE OR TRUST THEM. They can't make an app, or run a website. They're a $31 BILLION DOLLAR business that acts like a few overdrafts (even if the account is rectified the next day). STAY AWAY FROM THEM!

Have been a customer for years. Customer service is pathetic, at best. Went in to transfer funds into a savings account and could get NO assistance. Was asked if I would like to make an appointment. An appointment? At the bank? I was the only customer in the place. I'm sorry this review requires I give them at least one star. They don't deserve even that.

I went into bank, which I have been a customer of for years, to pull out some funds. Three tellers, of which one was assisting a client at the drive up window, one was just sitting and talking about personal life, the other just staring at computer. Finally the one at the computer asked to help me, no hi how are you or anything. I provide my slip and ID, teller never said a word to me but talked to colleague and then gave my funds. I had to ask for an envelope and no bye have a nice day or anything. Great way to treat the customers that have money in your bank that helps pay for your job. Good Customer service skills must be a thing of the past???

Asked a teller about changing from my Permeir checking account since I don't need free checks anymore (all paid electronically) and one with a lesser minimum balance requirement (daughter uses this account for college) than a 1000.00 dollars...was told this needs to be reviewed to see what I qualified for...qualified for?....really...been with first citizens for over 20 years in South Carolina, but since moving to North Carolina and having to use this branch...I will be closing my account...qualified for?...really again.

Never answers phones and half the staff is rude when they do end up answering the phone. I had to switch banks cause of ut

stay away worst bank I have ever used

terrible customer service

$8 fee to cash a check

RUDE!